During the pandemic I received a email from Massage Envy, giving me an option to suspend my membership or continue with billing each month so the company won’t have to lay anyone off. So I let them bill my card each month. So now, I have 15 credits and I would like to transfer some to my wife. She really enjoyed the services they offer. This location says they can’t do it BUT other locations say they can do it. They just refuse too. I will have to transfer account services to the other location. This afternoon, I requested to have my account transferred to the other location and the manager at Spring Green denied my request. Left me no other option to cancel my membership. I contributed to keep my account active so the company can keep all of their workers employed but now I ask to transfer a few credits to my wife (whom also had an account during the pandemic) I get denied. Bad Customer Service.

I had been having really bad tension/stress headaches so finally made an appointment to get a massage hoping to get that helped out. I originally made the wrong type of appointment but they were super helpful in getting it straightened out on the phone. My appointment was with Mr. Jay, and he was fantastic. He found spots that I didn't even know were problem spots! He was completely thorough and professional and I'd never gotten relief from my tension issues that quickly. Completely recommend.

I’ve visited this location twice and I love it here. I’ve been to several other locations in the southwest area, but this location continues to supersede my expectations. First, I like to highlight their level of communication. They call prior to appointment, send a text reminder and personal follow ups after the massage. This is such a stark contrast to my experience at the Aliana location, where they don’t call me to notify you that whether or not your appointment is still on until you show up. At this location, someone always picks up the calls and follows through. Great customer service - the receptionists have always been professional, caring and makes you feel like you’re very much valued. I have seen Troy and Felipe. They are both excellent therapists for different needs. When I have severe migraines, tension headaches, TMJ pain, trapezes pain, and chronic pain, Troy does an amazing job. After my massage, I felt like I could turn my head further than I could prior to seeing him. His pressure is deep, but that’s what I need for those issues. If you would like an overall relaxation massage with firm pressure, Felipe does a great job. I feel like they both listen well and are very skilled in addressing each painful concern. It’s a little further for me but it’s worth the trip. I also feel like they do a great job keeping everything clean, which is essential during COVID. Ambiance is great.

Have the very best massage I have ever had today! I’m not going to share her name because I don’t want her to be booked out! There are plenty of great therapists available at this location. I haven’t had a bad massage yet. There are differing levels of pressure and you can choose what you like. Front desk staff if great and helpful. The app makes booking so easy and convenient. Highly recommend ME on Spring Green! Edit-Alice is an amazing massage therapist and I would recommend you run, not walk, to see her!

I had a 10 am facial on Saturday, and it was the best experience at a Massage Envy I’ve had. This clinic/spa is nicer than some of the other locations I have experienced and the team definitely was more reflective of a traditional spa. Sahira, Rolando and Flor all went out of their way to ensure I was taken care of in all aspects of my visit. I’ve already booked return appointments due to their professionalism and kindness. Flor gives an excellent facial, one of the best I’ve had!

My husband said this was a good place. Maria did his massage. One thing he said was that she was ok. So my advice is, Maria, continue to work on your craft:) The facility was clean, and employees were helpful

It was my first time ever getting a massage and Amanda did amazing!! She made sure the pressure she used was correct and helped loosen up my neck and back. Now I have way less pain and I can’t wait to go back!

Been a member for awhile and had my fair share of therapists but Amanda is no doubt the best! Safe to say me and my wife have found our forever therapist! She's amazing every time! The search is over!

I searched for years for a good massage therapist and finally found Troy! He seriously is THE BEST!! I have had back and neck issues for awhile and he is the only one with the skill level to actually help! He listens to exactly what you need and knows how to target trouble areas with perfect muscle manipulation!! Highly recommend!! I could never say enough positive things!!

If you are looking for deep tissue, Serinda is great! I also like to see Alice. I would love to give Massage Envy Spring Green 5 stars but since ownership changed a while back, it's just not the same experience anymore. It's very apparent corners are being cut for financial reasons. The staff is constantly having turnover, and they seem more stressed out than they used to. In my opinion, it's important to take good care of your employees, so they in turn take good care of your clients. I also think it's silly that if you are a member and would like to gift someone one of your credits, you have to pay a $10 fee. Maybe this is to prevent people essentially "sharing" a membership, but they could at least let you do it once a year without a charge.

My therapist Felicia Marie did an excellent job. She used just the right pressure for me in all areas that I had her massage. I would highly recommend her.

After letting me login to portal a few times it now says it doesn't recognize my email. When it did let me login it wouldn't let me pay. When i try to cancel my membership they won't let me. This company is complete waste of time. Don't sign up for any thing with them!!