1/5 maria aurora v. 10 months ago on Google
It’s
always
a
bad
experience
but
today
was
the
worst.
We
went
to
change
some
earrings
that
were
a
gift
and
came
defective.
This
earrings
are
from
their
fine
jewelry
collection
so
they
are
around
$200.
Apparently
they
were
sold
out
and
offer
to
give
us
the
money
back.
We
asked
if
they
can
order
some
and
maybe
ship
them
and
she
said
we
had
to
pay
for
shipping
regardless.
Ok
then
we
asked
if
they
can
find
them
in
another
store.
She
seemed
annoyed
but
she
“looked”
she
said
they
had
them
at
the
City
Center
store
we
said
ok
we
will
go
there.
Asked
if
they
can
call
and
set
aside
for
us,
that
we
were
in
our
way
to
exchange
them
she
said
yes.
(All
this
exchange
of
us
requesting
took
1/2
an
hour)
she
never
suggested
anything
to
help
us!
Anyway,
we
go
to
the
City
Center
store
and
ask
for
them
and
said
that
the
store
called
ahead
and
the
employee
said
she
had
no
idea
what
we
were
talking
about.
They
called
but
asked
for
another
piece
that
we
were
exchanging
too.
At
this
store,
it
only
took
around
10
minutes
to
sort
everything
out
and
apologized
for
the
defective
earrings.
She
inspected
them
and
said
both
were
defective
and
broken
and
had
no
idea
how
no
one
noticed.
I
usually
try
to
avoid
going
to
the
Centerra
store
because
their
customer
service
is
awful.
Some
employees
there
are
either
clueless
or
not
helpful
or
even
nice,
even
if
you
are
purchasing
a
piece.
Again
I
have
NEVER
had
a
good
experience
at
this
location.
Managers
won’t
help
either