Every time I go to this location the service is really slow. Poor training, poor management. Employees chat and laugh while apologizing that your order took 15 to twenty minutes from order time. I’m done going to this location. Female manager lies and says anything to place blame elsewhere. Ownership should step up and fix this service issue. Maybe more training for management would help. So uselesss!!

Not impressed, ordered mixed timbits and I think we got the box from the break room that people taste tested and put back the once’s they didn’t like.

It's a small Tim Hortons where there is only enough space for maybe 3 or 4 patrons. They do however have a large kitchen so they serve the full menu. The manager makes her presence known by barking orders at her younger employees "this is my kitchen" I heard her yell. Not the typical Tim Hortons ambience that I've seen or experienced. The display or showcase was full and looked good. The front area needed some cleaning. In fact a full deep clean would do the place some good The girls at cash were quiet but friendly enough. One even did a friendly wave to a child waiting with her parents. My ice cap was completes pretty quickly. My harvest wrap was ok. In the end, I may skip this location but if they made some cleaning and manager attitude adjustments it wouldn't have been as low in my rating. Nothing that they can do about the size but patrons should know

Slow service, hand dryer dindt work and no paper roll to dry my hands. The clerk got impatient with my friend who was trying the Tim app and to top it all there was a napkin in my coffee yurk ! Wont be coming back

When I got this the cheese wasn’t melted at all. It was only warm. I always have this problem with sandwhiches and the orders I get here.

This is my steeped tea double double. It's white!!! And the glass isn't even full. I feel like I'm drinking milk with sugar in it. Honestly one of the worst Tim Hortons. They are always getting my orders wrong. It's frustrating!

Not much of an atmosphere. Very small inside. They have two drive through. Outside seating. We ended up going to the park down the street by the river to eat. They didn't have any of the premium cookies or the broccoli soup.

This review is for Cornwall ontario Tim's. Silly google... Hockey's Tim's! Pretty cool inside. Nice and bright. It's Tims food so ya get what get. Hit and miss. But so far so good. Friendly staff.

Great service after 10am, they are just too popular in the early morning to bother stopping. The bottleneck starts as early as 6;30am.

Not sure how they did it, but the ice coffee they served me made my mouth and throat numb. Never experienced that before and I've ordered that drink 100 times.

I'm sharing again on behalf of my partner this time. We went on Sunday afternoon and were greeted by the woman who is always screaming in the mic and does know what customer service is. We ordered a bagel and a wrap. The wrap came completely unwrapped in paper and was open in the bag. This location has failed time and time again to impress me. Get better Tim's.

If you want a Tim’s that always has everything you’re looking for, neither location in Rockland can help you. Always slow and missing stuff.

Need to update your app ordering if you dont actually carry the items showing as available at your specific location, it's very frustrating being prepared with your order to be argued with almost every single order we make at this location, and many times have been lied to at the window when receiving the wrong item and being met with attitude. It's a constant here.

Went through the drive-thru at approximately 1:00 p.m. this Saturday afternoon November 25 person (f) taking orders was extremely rude and obnoxious impolite person (m)serving food was extremely polite and helpful person taking orders should not be dealing with public needs to learn basic manners

Ham& cheese sandwich is one of the best coffee ok but they mess up on take alot. Mostly good quick healthy snack food on the go.

This location runs like a well oiled machine. Always quick through the drive through and coffee and treats are always fresh due to the high volume of people that come here.

Ordered large peach quencher , they gave me medium,when asked for a large , they put ice in a large cup and transfered from m cup to large , without adding actual quencher,really???, coffee was cold😟, its just getting worse from day to day, food: ordered 2 crispy chicken wraps, one was half of the other one.

Rarely greeted so nicely by a pretty women, but when I do... 5 stars

Idk why people are lying great kid in the drive thur today at 6:30 pm he was so nice to us and made one of our drinks because the other staffs were messing around

I go here almost every morning and I find the staff to be quite pleasant. It's very rare that my order is ever wrong and the drive-thru is really quick. Great job and thank you.

Very small I get it before from other location was good and good size this one small and the chicken not fresh it's small store don't respect the best from them

They get the job done. A bit slower sometimes but they mostly get my orders right. Convenient location, don't forget the 2nd drive thru when the 1st is busy. Recommend going during the day vs evening.

Just ordered a crispy chicken sandwich, and the lettuce they used was wilted/old. Also, I ordered a large earl grey tea with caramel - there's not caramel syrup in my beverage.. Truly disappointing. Service is always pleasant, but I wish it would mirror in the quality of food they serve.

I would like to share my recent experience at Tim Hortons in Rockland off the 174 I went there this morning there was only a few people in drive-thru because there is a snowstorm and everybody's taking their time and it's understandable so I place my order this lady by the name of cathy was operating the drive-thru window I place my order and after the end of my order I added an extra coffee but she was probably the rudest I've ever been talked to for no reason especially at Tim Hortons where they're supposed to make your experience and your morning great she destroyed my morning it just goes to show that people today there is no more customer service that I find and people are Ruder now than ever and as I approached the window to pay for my order I asked the lady who apologized for Kathy's rude behavior for no apparent reason I asked for her name and you can hear her in the background saying oh he asked for my name hes asking for my name I hope no one else experiences what I experienced this morning at Tim Horton me going to Tim Hortons should brighten my day and put a smile on my face but one bad Apple ruins it for all.