2/5 Jessica S. 1 year ago on Google
I
wish
I
had
a
good
experience
here,
as
I
think
it
could
be
a
good
place
to
be
with
the
river
beach,
pool,
nice
room,
and
other
amenities
and
things
to
do,
but
my
check
in
experience
was
in
probably
the
worst
I've
ever
had.
I
booked
our
room
4
months
ago
and
chose
this
hotel
specifically
for
the
pool
and
amenities.
I
have
2
younger
kids
who
love
to
swim.
We
got
in
later,
around
8
pm,
and
I
just
happened
to
check
their
website
during
our
travels
to
look
for
pool
hours
and
saw
that
the
pool
was
closed
for
renovations
until
May.
At
check
in,
I
asked
about
the
pool,
and
she
confirmed
it
was
closed.
I
informed
her
that
it
was
never
listed
on
their
website
when
I
booked
4
months
ago,
and
I
never
received
an
email
or
update
stating
it
was
closed.
I
asked
if
there
was
anything
else
they
could
do
for
us
as
that
was
the
main
reason
we
chose
this
location.
She
looked
very
annoyed
and
asked
the
manager
next
to
her
to
come
over.
I
explained
the
same
thing
to
her,
not
trying
to
be
rude
or
anything,
but
just
saying
that
it's
pretty
disappointing
we
didn't
know
about
it.
She
said
it's
been
listed
on
their
website
for
months,
but
it
for
sure
was
not
when
I
booked
it.
She
said
she
wasn't
going
to
do
anything
but
said
that
maybe
we
should
stay
somewhere
else
then.
I
really
wasn't
asking
for
a
free
room
or
a
large
discount
or
anything,
but
thought
that
some
type
of
gesture
would
have
been
fine.
We
were
paying
full
price
for
not
getting
what
we
expected.
I
understand
things
need
to
get
fixed,
and
it
looks
like
their
new
pool
will
be
very
nice,
but
her
immediate
response
to
tell
me
I
should
maybe
go
somewhere
else
was
shocking.
I
was
ready
to
leave,
but
we
were
exhausted
and
just
needed
to
sleep.
We
ended
up
staying
just
because
it
was
too
much
of
a
hassle
to
move
all
our
stuff
again
for
another
night,
but
we
spent
zero
dollars
anywhere
on
the
property
and
went
elsewhere
for
food
and
entertainment.
Again,
nice
room,
nice
beach,
pool
looks
like
it
will
be
nice,
but
could
not
come
back
in
the
future
due
to
staff
and
management.
Also,
similar
to
all
other
casinos
in
the
area,
it
is
very
smoky
still
in
the
casino,
just
an
FYI.
The
room
did
not
smell
like
smoke.
1 person found this review helpful π