1/5 Sam Q. 3 months ago on Google • 4 reviews New
DO
NOT
BOOK
HERE.
The
rooms
are
NOT
clean
and
the
customer
service
is
awful.
I
am
six
months
pregnant
and
have
not
been
sleeping
well
at
home,
so
my
husband
sent
me
here
as
a
treat
to
enjoy
the
nice
bathtub
as
seen
in
their
room
photos
and
to
have
a
good
night's
sleep
and
this
entire
gift
was
ruined
by
literally
everything
from
the
disgusting
and
dirty
rooms
to
the
absolutely
terrible
customer
service.
The
first
night
I
stayed
I
noticed
that
the
room
was
dirty,
it
looked
like
the
only
thing
housekeeping
did
was
change
the
sheets
(if
that).
No
surfaces
were
wiped
down,
there
were
cup
and
fluid
stains
on
the
tables
and
in
the
bathroom...it
was
disgusting.
The
bathtub
had
so
much
rust
on
it
that
I
couldn't
even
enjoy
a
bath,
it
looked
so
disgusting
that
I
didn't
want
to
get
in.
They
offered
to
send
housekeeping
up,
however,
that
is
not
acceptable
enough.
These
things
should
be
taken
care
of
and
the
room
should
be
properly
cleaned
BEFORE
a
guest
arrives.
They
moved
me
to
a
different
room
for
the
next
night,
and
the
next
room
was
ALSO
DIRTY.
Again,
stains
and
residue
on
the
bathroom
countertops
were
not
wiped
down,
the
bathtub
was
still
gross,
and
there
were
white
marks
all
on
the
walls,
in
the
bathroom,
and
on
the
closet
door.
Again,
they
offered
to
send
housekeeping
up
and
barely
seemed
concerned
that
two
rooms
now
have
been
disgusting,
what
a
waste.
Then
I
went
to
bed
that
night
and
the
door
was
bolted
on
crooked
to
my
room
so
I
had
a
huge
draft
of
air
that
was
coming
in
from
the
hallway
the
entire
night.
It
was
so
drying
that
I
had
to
drink
1.5L
of
water
that
night
just
to
keep
hydrated
from
all
of
the
excess
air
coming
in
to
the
room.
I
woke
up
with
a
bloody
nose
because
the
room
was
so
dry.
After
not
being
able
to
sleep
all
night
and
having
two
dirty
rooms,
the
only
thing
they
wanted
to
offer
me
as
compensation
was
to
waive
the
resort
fee.
How
pathetic.
The
customer
service
was
the
WORST
I
have
ever
experienced,
they
do
not
care
about
the
customers
and
have
no
sympathy
for
dirty
rooms
or
discomfort
in
their
poorly
constructed
hotel.
I
even
showed
them
photos
and
videos
of
the
dirty
room
and
the
air
draft
coming
in
from
the
door
and
they
didn't
seem
to
care
one
bit.
I
basically
had
to
beg
them
for
a
refund
or
else
they
wouldn't
give
it
to
me.
Don't
be
fooled,
DO
NOT
COME
HERE.
Oh
also...they
serve
their
room
service
drinks
in
plastic
kiddie
cups.
If
you
call
down
to
room
service
to
send
up
the
drink
in
a
glass
cup
they
will
tell
you
that
customers
have
broken
all
of
their
glasses
to
so
they
have
to
send
up
kiddie
cups
full
of
plastic.
What
a
laughable
joke
this
hotel
is.
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