1/5 Logan F. 7 months ago on Google
First
off,
big
shoutout
to
Dr.
Lee,
Jaz,
and
the
crew.
They
did
an
awesome
job
and
deserve
5
Stars
*****,
This
rant
isn't
about
them.
But
WOW,
the
folks
handling
the
money
and
claims
part?
Total
mess.
Here's
the
deal:
back
in
March
2023,
I
was
in
for
some
dental
work.
They
couldn't
figure
out
stuff
with
my
insurance,
so
they
told
me
to
pay
the
full
price
and
said
they'd
issue
me
a
refund
if
insurance
covered
it.
I
thought,
"Okay,
cool."
But
then,
70
days
went
by,
and
guess
what?
They
had
not
even
submitted
a
claim,
so
I
had
to
call
their
corporate
office
in
Omaha
to
get
the
claim
filed.
After
another
couple
of
months,
I
followed
up
on
the
claim
with
my
Insurance
and
was
told
it
was
denied
because
they
forgot
to
include
some
X-rays.
This
whole
"oops,
we
forgot"
happened
not
once,
but
a
few
times!
Now,
it's
been
over
half
a
year,
and
they're
still
holding
onto
my
money
because
they
only
do
refunds
once
a
month,
even
though
they
have
been
paid
by
me
originally
and
now
my
insurance
company.
If
I
only
issued
credits
to
my
customers
once
a
month,
I'd
be
out
of
customers
very
quick.
However,
i
guess
this
is
how
you
can
act
when
you
profit
off
others
pain.
You
don't
care
how
much
of
a
pain
it
is
for
the
client
after
the
fact,
because
hey,
you
got
yours
right,
that's
all
that
matters.
Oh,
and
get
this
-
they
wanted
me
to
write
a
google
review
before
they
even
did
anything!
Asking
for
reviews
before
service
reeks
of
desperation,
but
I
am
sure
this
is
a
directive
from
a
corporate
leader.
This
whole
situation
is
why
i
didn't
review
back
then.
The
in
office
repair/
dental
work
is
only
half
of
their
service.
They
fixed
my
tooth
pain
but
gave
me
a
massive
headache
with
their
corporate
blunders.
So,
here's
the
deal:
the
dental
work
and
employees
at
this
location?
Great.
The
money
and
paperwork
side
of
things?
Total
nightmare.
If
you
go
here,
just
be
ready
for
that.