1/5 Randi 6 months ago on Google
***DO
NOT
BOOK
AT
THIS
HOTEL***
Had
this
place
booked
for
over
5
months
and
they
called
us
two
days
before
our
arrival
day
to
tell
us
our
room
was
“Flooded
and
there
was
water
damage
to
the
room.”
We
were
very
understanding
and
tried
to
work
with
their
accommodations.
HOWEVER,
we
then
found
out
by
the
front
desk
staff
they
overbooked
and
we
were
initially
lied
to
by
hotel
manager,
Michelle
Perez.
We
called
back
and
attempted
to
speak
to
her
again.
We
were
then
unfortunately
differed
to
hotel
assistant
manager,
Nichole
who
was
extremely
unprofessional
and
rude.
From
the
moment
she
answered
the
phone
she
was
implying
that
we
were
looking
for
something
for
free.
We
didn’t
want
to
be
compensated
for
anything.
We
were
not
asking
for
anything
extra.
We
just
wanted
our
room
that
we
had
ALREADY
PRE-PAID
FOR!
We
will
never
unfortunately
book
at
this
hotel
again,
or
any
hotel
in
their
system
because
of
this
incident
and
their
lack
of
professionalism.
We
have
been
loyal
customers
for
years,
visiting
multiple
times
a
year,
that
bring
large
groups
with
us
at
a
time.
Every
group
for
this
weekend
will
now
be
cancelling,
never
returning,
and
writing
negative
reviews
to
follow.
I
wouldn’t
give
this
hotel
a
single
star,
unfortunately
Google
requires
at
least
one.
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