2/5 Rob D. 1 year ago on Google
I
showed
up
at
dinner
time.
Full
house.
Full
staff.
Sat
at
bar.
Plenty
of
people
at
tables
and
bar
area.
Totally
understand
might
be
a
little
longer
than
normal
wait
on
food.
Ordered
a
ribeye
“medium,”salad,
and
broccoli.
Received
my
salad
within
15
minutes.
Lettuce
was
weak,
but
not
bad.
After
waiting
45
minutes
from
the
time
I
placed
my
order,
I
received
my
steak
and
broccoli.
Photo
below
shows
my
steak.
Steak
was
NOT
medium,
and
full
of
sodium.
Your
broccoli
was
full
of
sodium
as
well.
As
you
can
see,
the
steak
was
medium
well
to
well
done
in
some
spots,
not
evenly
cooked
nor
cooked
to
what
I
ordered.
This
is
actually
indicative
of
multiple
locations
across
the
southern
United
States.
Because
I
travel
for
work,
I
like
to
indulge
in
your
atmosphere
and
food,
and
keep
trying
to
give
Texas
Roadhouse
the
opportunity
to
become
better
than
the
reputation
they
have
shown
over
these
past
three
years.
It’s
unfortunate,
because,
again,
I
enjoy
their
atmosphere,
and
some
of
their
food.
However,
to
continue
going
there
expecting
different,
is
a
decision
I
will
no
longer
make.
Texas
Roadhouse,
ever
since
your
founder
died,
and
you
have
brought
in
new
upper
level
management,
I
have
experienced
more
locations
become
money
hungry,
and
food
quality
become
less
than
poor.
It
is
unfortunate,
that
your
quality
and
customer
service
is
not
of
the
utmost
importance.
This
being
said,
you
have
lost
a
long
time
customer
in
my
family
and
I.