Had a big order and they had it completed and done within 10 mins of me being there. Absolutely love this location!

We went there Thurs night about 8pm. through the drive through. The girl working kissed at my husband when I wasn't looking, the chicken made us all have diarrhea. We paid 25$ to get disrespected & sick I will never go back. I wish I could get my money back even I'f we ate it we didn't know we were gonna get sick.

This location and only this location says they can't and won't make a 8pc or a 12 PC family meal in dark meat. I asked to speak to the manager and the young male acting like the manager wouldn't even identify himself. I told them we would wait for the chicken and the young lady in drive thru proceeded to tell me to snag a job there. I left the facility on May 30th 7pm empty handed due to the workers horrible work ethics an attitude.

I had the absolute best breakfast here! The workers are so kind and nice! I went through the drive thru and the women working were so nice and beautiful! It was a smooth and easy process which I don't get at a lot of other drive thrus, but this one was the best! Thank you for making it fast and smooth and my meal was absolutely perfect!

Haven't been to a Bojangles in 15 yrs and it was just as good as I remembered. Didn't know we had one in town. Had breakfast, which was awesome and the drive thru worker at the Madison St Bojangles was absolutely great. Even went back the next day. Will continue to go to this Bojangles even tho it's about a 20 min drive for me acrossed town. 😃

The food was good they forgot some of my order the ranch dressing is spot on some of them I believe to work on customer service

The drive thru worker got angry when I checked the bag for all of its contents, and he did forget my straws. The Mac n cheese portion is very small. Overall bad experience.

I like Bojangles as a quick food item when on the go. I am a diabetic and need to eat even when life is hectic. I usually do take out and eat on the go between stops. Their Cole slaw and biscuits are awesome. They are a little heavy with the salt on the fries but overall it's a good meal. The employees are professional and the atmosphere is friendly I go there as often as my budget allows.

I ordered a couple big family meals from their online app and came to the drive thru about 20 minutes later. Chicken and food was on point. Was extremely happy they put plates in there and was expecting them to miss up the sides or drinks. But nothing was wrong with the order. Great for a large crowd or work crew.

I haven't eaten fried chicken in a long time. Fresh and crispy, the sides were fresh even though it was late. And the biscuits were still good too! The drive-thru was nice and at the window too. I sid not have mto wait long for my food at all.

First I wait 5 minutes at the order board with no one saying anything and then to be told it will be 40 minutes for any food because big orders and door dashes….. wtf… and lately the night crew have been phoning it in. Disgusting cleanliness, bad attitudes, lack of dark meat and frankly the chicken tastes likes it been sitting for hours. I miss the way it use to be, we won’t be coming back. All our chances have run out, now it makes sense why it’s always dead there now.

I tried them yesterday and let me tell you, 100% better now that I guess thier under new management. A few months ago I swore I wouldn't be back due to poor service and food that was like days old being served.

The Bojangles on Madison is very professional, clean, and the staff is always courteous. Highly recommend it just be patient with them if they're busy. 👍 it's called Fast-food not instant they cook and prep the food.

It was our first time visiting Bojangles and really wasn’t impressed, we both had the chicken sandwich and was expecting it to have a better taste 😞 our fries was warm/cold and not very many at that 😞 If we go back and try Bojangles again we will probably try the chicken tenders and maybe a different side other than the fries. The meal wasn’t even worth taking a picture. In my opinion slim chickens is 100 times better.

Whoever runs this place is running it into the ground the last year or so. There were like maybe 3 people working, wait times 30-40min. Everyone working was very kind and trying their best. The stars I'm giving are only for them.

Always good, always hot. Some employees need an attitude adjustment but if you charged me right and gave me good food I don't complain much.

Came thru drive-thru. And the experience was totally unacceptable 😑 🙄 Ann one of the managers is what she said he name was tried to answer the problem with no solution. Granted, it was only about a dollar difference, which Ann only apologized and said it should be straightened out on my statement. No ma'am it wasn't.

I used DoorDash, ordered our meal, I ordered my disabled sister a breast meal with mashed potatoes and mac and cheese. Instead we both got mashed potatoes and stale french fries. I threw the fries to the dogs who wouldn’t eat them. The Madison Street store has been struggling for a while. I know I won’t be ordering from them for a long while.

This location the food was cold and the service was slow for no customers there. Got our food extra fast. My husband went to fix our drink and food was ready. Will not be going back.

They always forget something, but the young lady with the very long twists was so sweet and respectful that I forgot to check.. guess it's a win loose situation

Unfortunately this was my first experience. I sat in the drive thru for 5 minutes, other cars behind me and was never helped. As I drove around you could clearly see employees standing inside as well as cars waiting for food. Disappointed to say the least. Probably won’t go back. Thankfully Sonic is right down the street they were very fast and efficient

There was wax paper on the bottom of the banana chocolate pie but the rest of the food was good

This was my 1st time eating Bojangles chicken and i thought it was really good. Definitely not boring like kfc can be. Has a nice spice seasoning that heats up your mouth. The homemade biscuits were outstanding. Service was quick and restaurant was clean. Definitely recommend trying them out.

Bojangles, to me, is a place I often forget exists. This is not due to my dislike of the place, but rather my propensity to not eat fried chicken regularly. However, whenever I go here, I generally enjoy my visit. The food is good, which usually outweighs my experience with the staff. Today, it was an okay experience, but nothing that'd fix Bojangles more firmly in my mind. Bojangles is to KFC like Chevrolet is to GMC. Those that know more about either the restaurants or the trucks can and probably will disagree with me, but to me, this is an appropriate comparison, as it seems like both restaurants offer pretty much the same thing, just in different packages. In my experiences with both restaurants, the staff were generally unpleasant, not rude, but seemingly inconvenienced with my presence. The food and biscuits are great though, and that's what I was looking for as I stepped inside the Bojangles on Madison Street. Immediately, I can see there's not a lot of people inside. In fact, there's only one other person inside, though the drive-thru has customers. It's something I always notice when I'm trying to gage whether this restaurant is a good choice or not. I find that the best restaurants are standing room only, so I was a little apprehensive to walk inside and see only one person inside during lunch time. This person was talking with another person that was standing a little ways off, whom I figured to be an associate. I took no mind of it and walked to the counter, waiting for someone to take my order. Having seen the menu and the DoorDash price, I knew what I wanted. Someone on the line acknowledged me very quickly, telling me someone would take my order in just a second. I didn't mind, though I did notice that the lady talking with the guy out on the floor was the lady that took my order, and I stood there for maybe a minute or two before she came and helped me. I make a habit of not just telling people what I want. I try to engage in small conversation. I feel like we sometimes forget that we're all people, and we need to be reminded that we're all in this together. The lady was pleasant to chat with, and took my order accurately. My food came up quickly, too! I had just enough time to get my drink and step back up to the counter before they placed my tray down in front of me! My food was good. Portion size was a little smaller than I'd like for the price I paid, but I'm a big guy, so portion control ain't my strong suit. The chicken had just a LITTLE hint of spice, which made it really good! The fries were cold, though, which was a big disappointment. I ate two or three of them before I decided to just throw them away. Cold fries are a shame. I understand that the business doesn't want to throw out old fries if they could sell them so they don't lose money over it, but it's still a shame that I'm caught in that simply because the company isn't busy during lunch. All in all, Bojangles was good for a spur-of-the-moment lunch decision. It wasn't super impressive, but it wasn't terrible. Perhaps I'll be back one day, but it won't be even the fifth thing I think of when going down the list of places I wanna eat from.

Very, Very slow service. Too many employees on their phones! While our family and others were standing at the counter and in the order line. Then when a young lady finally did take everyone's order, most were sent out wrong.

Took 30 minutes to get my order and it wasn’t busy they didn’t know what was going on.

Wish I could say I was super happy with bojangles. But a couple of times going; they ran out of chicken and had to wait for tenders over 10 minutes. It wasn't lunch rush or close to closing.

First time I ate at this location. I was excited because I use to eat at the one in Roanoke, Va. I had my Son to go get us something. The chicken was a little dry but the Mac and cheese and the dirty rice was good. He had a sandwich and he said it was good. The issue that we truly had was in the middle of the night, diarrhea. For nearly two days 😩. I will not eat from there again, sorry.

The food is always good. I always get the chicken strips and fries that comes with the biscuit. I've never been disappointed with the food I just wish the customer service was better. There is never any happy people here, they all seem miserable to be there and they don't say hello, hi, thank you, have a great day...its always go ahead and order, here is your food and then shuts the window. A great experience starts at customer service.

I love me some Bojangles, but this location only serves spicy chicken. Weird, right? The food is good, I assume, if you prefer spicy chicken over the mild.

First time I ate at this location the manager that took our order was the same person at the window she was great always has a smile.

My boberry was hard and the chicken was awful it was all old and it tasted like it had been left or look like it had been left in some Grease. Do Better please...this is not the norm for this restaurant.

Just NASTY! Had to wait over 30 minutes for our order, and we were the only customers in the building most of the time! Paper and food all over the floor in the kitchen, credit/ Debit machine down, took 2 different people to count change back from a 100$ bill and they still got it wrong. With all that being said the food was good and hot but we didn't get our whole order until we had finished eating. Staff was nice but absolutely no one knew what they were doing.

First time ever having Bojangles and they have the best chicken sandwich in my opinion. The perfect amount of spiciness to the chicken(not just a spicy sauce slathered on)large pickle slices and decent amount of mayo. I'm sad that bojangles aren't in my state.

When we arrived the cashier was quick to advise that the fried Chicken was now all Cajun. Jason and I are both Cajun lovers so we were not offended. She said a lot of people have been offended about losing the mild seasoned flavor. Jason ordered the chicken strip with green beans, mashed potatoes gravy, and a sweet tea. I ordered the two cajun chicken breast with green beans, mashed potatoes and gravy, and sweet tea. The chicken was soggy on the bottom the green beans had a strange spice to them. Jason said the flavor of the green bean sprinkles were throwing him off. They did for me as well. I would say it didn't mesh well with the pallet. The Bo Berry Biscuit and the great service saved the day!! Ringing in the 3 stars.