1/5 Andy & Anita A. 5 years ago on Google
Visited
Sunday
5th
August
at
1300
hrs
(Table
31).
Restaurant
very
full
and
indeed
a
very
scenic
location.
We
love
Germany
and
the
Harz
Mountains
and
are
staying
here
for
six
months.
Our
son
and
his
partner
had
come
to
visit
us
and
this
was
our
last
lunch
together
before
they
returned
home
to
England.
After
ordering
food
and
drinks
together
we
took
photos
of
each
other
after
the
drinks
arrived.
The
food
consisting
of
two
soups
and
a
currywurst
did
not
arrive
until
1350
hours
after
I
had
enquired
as
to
when
we
were
likely
to
be
served
our
meals.
We
told
the
waitress
that
we
were
unhappy
with
the
delay
as
other
customers
had
been
served
before
us.
She
replied
that
food
orders
were
served
in
order
of
when
customers
arrived
and
that
we
had
only
been
waiting
22
minutes
as
per
her
digital
menu
system,
Looking
at
the
time
recorded
on
our
photograph,
it
was
clear
we
had
ordered
before
1314
hours
making
the
wait
for
our
food
was
more
than
34
minutes.
When
pointing
our
observation
that
another
table
of
customers
arriving
after
us
that
had
received
their
food
orders
before
us,
the
waitress
replied
that
these
customers
had
ordered
cold
food
and
consequently
could
be
served
quicker
contradicting
her
early
statement
about
customers
being
served
in
order.
Whilst
we
were
eating
our
meals
we
noticed
the
arrival
of
new
customers
who
sat
nearby
and
within
15
minutes
received
both
their
drinks
and
hot
and
cold
food.
Did
so
want
this
to
be
an
enjoyable
meal
together
in
a
beautiful
location
but
instead
was
left
feeling
we
had
to
justify
our
complaint
rather
than
receiving
an
apology
in
a
professional
manner.
To
add
insult
to
injury
the
food
was
underwhelming.
Luke
warm
tasteless
soup.
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