Well it’s a branch that’s close by when you need it. Service is ok, needed a replacement sim and was given one after activating it for me. The shop is nicely designed and the staff are helpful. Only thing is they don’t always have the offers in the shop that are available online and they tend to be more expensive than the other providers.

Informative and friendly staff 👍, didn't talk me into the latest phone, instead a phone that suits my budget and will take the punishment at work. Great value, check out family sharing, saved a fortune.

Very friendly employees And the employee Farah is a nice person and helpful

I visited the Bradford branch yesterday and was served by Yas He was such a nice guy very friendly and professional and helped me to upgrade my contract and get me the beat deal very happy customer. Big thank you to you Yas 😁

Great service helping me discover that my phone was blacklisted and that’s why I couldn’t get any signal. However I took out a contract SIM in store, received a text with the details and I was lied to about the price, contract length and data. Still marginally cheaper than I was paying otherwise I would have cancelled and gone elsewhere.

Lovely staff and provided all what I needed.

They have politeful staff To be on the top phone 5g or good working phone to last a good 2/3-5/10 years its like impossible in history and they sell apple products and do mot and cash back etc it would be polite if all companies only charge for the service the customer uses such as balanced measured and weighed etc counted precisely - its on the website the customer wants to stay on a budget but dont know what takes their bill over their budget they learn slowly as i am learning and getting better with bills and products

Frankly, I have been dealing with this company for more than two years when the contract period expired. I renewed and bought another offer. The employee told me that I would get a Samsung watch with the mobile. I waited nearly six months. I did not get the full offer. I contacted the company more than five times without an answer

Went in for some advice to get a wifi hotspot. Greeted by lovely chap who assigned me to a really helpful young lady who was very patient and supplied exactly what I wanted - top class!!

I've been with these for approximately 8 years now and have no plans to leave. Good deals and every time it comes to upgrading they never actually charge me to upgrade even if it's early. Always good customer service and usually good signal wherever I go

Absolutely terrible experience three times I visited in the last 3 weeks. Was promised if I paid a large up front fee to pre order a phone I would be GUARANTEED my new phone the day after launch. So I paid and my phone arrived 20 days late and the people in the shop did nothing but shirk the responsibility and blamed the supply chain. Granted it's a supply issue but they in store GUARANTEED me the delivery. I want to collect when it eventually arrived and asked to speak to a manager and apparently he was not available. Mid conversation the assistant said I finished 15 minutes ago and said that guy in the corner will sort you out when he is done with the other people. Just terrible customer service from the whole Bradford branch

Special thank you to the man who helped my dad this evening, unfortunately didn’t get a name but he was very patient with my dad and got him transferred onto a better contract with a great deal. Thank you!

Got a phone contract in 15 minutes. Everything was explained clearly and concisely. Perfect, no nonsense customer service from a staff member called Hassan who is an asset to your company. Everything works as intended and was shown all alternative options in a relaxed non pushy manner before I made my choice of purchase.

Always service with a smile. I've been going here for years for my upgrades and add ons. They are honest with you and never a silly sales pitch. I saw adnan today and a senior worker (can't remember his name) but very helpful amd forthcoming with info. EE be proud!

Very awful customer service! Made me sit there and wait nodding their head at me as if to say what do i want instead of coming to talk to me normally and ask. Then they said their system isn’t working.