1/5 nicola louise M. 7 months ago on Google • 1 review
We
have
been
regulars
here
since
before
it
was
even
The
Taste,
we’ve
never
ever
had
a
problem
and
always
enjoy
our
visits
during
which
we
always
spend
an
excessive
amount
because
the
cocktails
are
beautiful.
We
regularly
recommend
to
friends
and
family
and
have
organised
multiple
festive
work
meals
here.
Well
no
more.
After
the
way
your
manager
spoke
to
me
this
evening,
I
will
strongly
be
recommending
that
no
one
visits
this
establishment
as
the
standards
have
dropped
so
drastically.
Tonight,
I
made
a
complaint
because
I
did
not
believe
that
it
was
acceptable
for
the
staff
member
on
the
door
to
be
actively
turning
away
patrons
when
the
restaurant
was
half
full,
simply
because
they
could
not
keep
up
with
cleaning
the
tables.
They
had
offered
us
a
table
that
we
could
not
fit
our
pram
next
too
without
blocking
other
diners,
directly
in
the
path
of
the
kitchen
and
within
full
earshot
of
the
bar
which
is
too
loud
for
our
daughter
and
actively
upsets
her,
when
I
asked
if
we
could
have
one
of
the
other
multiple
available
tables.
We
were
told
no,
we
couldn’t
because
they
needed
cleaning
and
to
find
elsewhere
to
eat.
That
is
poor
service
and
turning
away
customers
is
obviously
negative
to
a
business
especially
when
you
really
weren’t
busy
in
the
first
place.
We
would
have
happily
waited
for
a
table
but
instead
of
telling
customers
to
wait
a
moment
whilst
a
table
was
prepared,
the
staff
member
told
us
to
either
use
the
table
that
was
unsuitable
for
our
needs
or
leave.
I
approached
the
man
behind
the
bar
and
calmly
voiced
my
complaint,
explaining
that
it
was
very
poor
customer
service
to
be
actively
telling
people
to
eat
elsewhere
instead
of
inside
your
establishment.
I
explained
that
I
had
been
coming
for
years
and
had
never
experienced
a
staff
member
actively
turning
away
a
customer
before.
The
staff
member
behind
the
bar
then
told
me
that
because
he
didn’t
recognise
me
it
must
be
a
lie
that
my
family
and
I
visit
regularly
because
he’s
worked
there
for
5
years
and
that
I
must
be
lying
about
the
staff
member
turning
us
away.
I
explained
to
him
that
I
had
absolutely
no
reason
to
lie
about
the
situation
and
if
the
situation
hadn’t
occurred
then
I
would
not
be
making
a
complaint
to
which
he
responded
why
are
you
lying
then
and
told
me
that
the
other
staff
member
had
not
said
that.
To
which
I
responded
with
‘you
were
not
present
so
how
would
you
know,
I
have
absolutely
no
reason
to
lie
about
it’.
At
this
point
he
became
very
rude
and
arrogant,
rolling
his
eyes
and
sighing
at
me
so
I
asked
to
speak
to
a
manager.
He
told
me
that
he
was
the
manager
so
I
then
asked
him
why
he
was
not
listening
or
dealing
with
what
I
had
said
in
a
professional
manner.
At
this
point
he
became
verbally
aggressive.
Repeatedly
calling
me
a
liar
despite
the
fact
that
I
was
not
lying.
He
then
called
the
staff
member
in
question
over
where
that
staff
member
admitted
to
the
manager
that
he
had
asked
us
to
leave
exactly
as
I
had
described,
he
then
expanded
on
that
and
gave
an
explanation
that
he
had
done
it
because
some
tables
were
dirty
and
he
did
not
want
to
seat
a
table
of
three
on
a
larger
table.
(Which
we
would
have
understood
and
we
would
have
returned
later
had
this
been
explained
to
us
in
this
way
but
it
was
not)
Despite
the
staff
members
admittance
which
was
heard
by
multiple
other
customers.
The
manager
still
continued
to
call
me
a
liar
and
verbally
insult
me
until
he
just
walked
away
because
‘I
was
distracting
him
and
he
was
bored’.
I
have
honestly
never
ever
encountered
such
poor
service
before
in
my
life
and
especially
here.
This
situation
could
have
been
resolved
with
an
apology
and
a
quick
word
with
your
staff
member
about
turning
custom
away
without
explanation
but
due
to
the
actions
of
a
manager
that
is
incapable
of
dealing
with
a
situation
without
acting
like
a
petulant
child
you
have
lost
multiple
customers
that
have
supported
you
for
a
long
time.
It’s
a
shame
because
you
really
were
one
of
my
favourite
places
to
eat
but
I
do
not
go
into
a
restaurant
to
be
insulted
and
spoken
to
so
rudely.
There
is
absolutely
no
need
for
it.
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