The front desk lady was as cold as she can be same thing with the nurse (Dan I think is his name). They don't look at the patient face at all. Eye contact and smile will be the best they could do in order to make the patient feel welcome. My appointment was at 2:00 pm, today September 15/22 with Dr. Mani.

Had to get a glucose test done here, called in before hand to make sure I was going to the right place, very helpful staff on the phones. Went through the womens health center first where they were able to kindly direct me to the lab. Checked in at the lab with my physicians order and within 10 minutes I was out of there. Chris the lab doctor was very kind and quick with it all. Did not even feel the needle go into my arm. Great bedside manner. Over all good experience for me. :)

Dr Francis and Dr Bishop are exceptional doctors, because they actually listen to their patients, and show genuine care and concern. The staff is also warm and welcoming to all patients coming through their doors. I have recurring strep throat. 2 years ago I saw Dr Bishop. He listened to what I thought was wrong (strep) and treated me immediately. Today, I saw Dr Francis, and he was absolutely wonderful, and got me started on the antibiotics I need for my strep right away. I love this place! Best of all, it was only 40 minutes, start to finish. The last time I went 2 years ago, it was about 30 minutes or so. That's incredible for checking in, waiting, being seen, and getting a prescription. Outstanding work, thank you all so much!!!

I've been going here for years, but due to their consistently poor service.....am switching to another provider. At my last visit, Dr Mani noted all the blood work I requested but they didn't send part of it in. The first few times I called they said it wasn't done yet, but almost 2 weeks later told me they had never been submitted to the lab. After wasting a lot of my time, they said I could schedule another appointment & pay for the missed test......which ain't happening. There are much better providers in WDM, unless you really want 1970's waiting room decor.

Front desk attendance are nice., very flexible and very respectful. It won't take long for me to entertain. Thank you. Nice job! Keep it up. That's why I rated 5 stars.

Lindsey Bailey Nurse my family member had was very polite and courteous and really got us through to see the doctor... She got a thumbs up from us .

My friend got Covid. Dr.'s assitant called back and asked my friend to call her. However, we tried numerous time to all that phone and the phone is down. It is a joke that a hospital has a phone system like that. I had to visit the clinic to talk with the receptionist. And she said phone system down was not her problem!!!! What can I day? However, I like my Dr. I am just writing to the Clinic, they have to upgrade their essential facilities.

Have been waiting for an appt for a colonoscopy since March. Was told yesterday it would be 6 months. Asked about other Mercy locations, was told it was like this at all their locations. Need it done, will need to find a non-Mercy provider now. Not good at all.