Muy mala experiencia con el doctor Felipe Herrera Gómez del consultorio 14, el cual se equivocó al pasarnos y empezó del último al primero y cuando le reclamamos dió una pésima escusa tan boba queriendo echarnos la culpa a nosotros y su asistente ni sus luces. Agregando que muy mala revisión y que lo que mando de medicina no hay en la farmacia del imss.

Sin duda el mejor servicio del instituto de seguridad social, NO LO ES, tomen sus precauciones ya que si llegas 1 min tarde después de tu hora de cita te cancelan, pero la clínica puede demorar hasta 1 hora y no puedes alegar nada, y no se olviden de su mega servicio de calidad de los asistentes médicos, si creyeron que oxxo tiene las mejores caras de descontento, vengan a él IMSS 91 de Villa de las Flores te llevaras unas buenas caras de parte del personal de enfermería 🥴

Well, at least well organized three rows, one for 91; another for Covid and another for 93

This clinic has an area of ​​opportunity in patient care. The service provided by the pharmacy reception is disastrous. They work for the health sector. It is important to treat patients well and be empathetic since they are concerned about their diagnosis. And they receive fatal treatment and even more so with the elderly. The cleaning in the bathrooms is horrible 🚻. Director, get your act together and work as a team.

It is the closest clinic for several neighborhoods, it has temporary care for another clinic that suffered damage and they serve beneficiaries of the 2 clinics. Its facilities are good and have good measurements. Sanitization. They start punctually with access to patients and like all clinics they have very good staff and others. Leaves to be desired.

There are never medications. There are four lines for customer service and to know if the medications arrive and they do not answer. But how can they justify their telephone costs if they don't even answer? It is the only thing that the bureaucracy leaves behind, those of us who the president says that "we are the people" continue to be the most affected by such bad decisions of this and past governments. The people always lose

(Translated by Google) The lady who is in triage is very despotic, as if she were asking for a gift, it even seemed like it was difficult for her to speak, I know I'm not the only one, but don't make up for something, they discount them, I think, to have a good service at least (Original) La sra que está en triaje es muy déspota cómo si le estuviera pidiendo regalado hasta parecía que le costaba hablar se que no soy la única pero no inventen por algo les descuentan creo yo para tener un buen servicio por lo menos

(Translated by Google) I attended today, Friday, with the intention of processing my retirement, I arrived at training at 6:30 a.m. because access to the UMF is from 7:40 a.m. and the staff starts attending at 8:00 a.m., after all this the Miss. who reviews documents informed me that the pension procedure is ONLY from Monday to Thursday, that this service is not available on Fridays, 🤬 I take advantage of this space to congratulate the IMSS and its Directors because they are making life more and more complicated for all the Rightholders, since They do what they want and at the time they want in all kinds of procedures, appointments and medical attention, and what to say about the shortage of medicines and 4th grade doctors who treat you worse than owners of a company (Original) Asistí hoy viernes con la intensión de tramitar mi jubilación, llegué a formarme a las 6:30am porque el acceso a la UMF es a partir de las 7:40am y el personal empieza a atender a las 8:00am, después de todo esto la srita. que revisa documentos me informó que el trámite de pensiones es SOLO de lunes a jueves, que viernes no hay este servicio, 🤬 aprovecho este espacio para felicitar al IMSS y sus Directivos porque cada vez nos complican más la vida a todos los Derechohabientes, ya que hacen lo que quieren y a la hora que quieren en todo tipo de trámites, citas y atención médica, y que decir de la escases de medicinas y médicos de 4ta que te atienden peor que dueños de una Empresa

Las instalaciones en óptimo cuidado la atencion y todo lo demás no lo sé

Total diferencia para las consultas.. faltan los Doctores o doctoras....te tiene formado en pleno sol,pero la culpa es de los pacientes siempre dejamos que nos traten a su gusto.

Es una lastima que tengamos este tipo de hospitales que se supone son para los derechohabientes por estar laborando para una empresa privada, un horror de verdad , y aparte se robaron los carritos de Walmart los usan para la limpieza

I went last week and the service was very efficient, I was honestly surprised by the bad reputation and attention they had earned.

The clinic is saturated, the offices from bottom to top are apparently empty and people gather, they only give certain cards and they do not attend, they make you wait but if at the end of the shift they do not attend to you, you have to be lined up at 9 am for the shift. late

Very arrogant, terrible attention and I give it one star because I have to otherwise I wouldn't give it anything

Terrible care, they denied me dental care on numerous occasions, and just when they were finally going to see me, they looked for a thousand and one excuses to cancel my appointment, sending me to another time where they did exactly the same thing to me and I never received care. Don't come and waste your time, look for private doctors instead, they are much more worth it

(Translated by Google) It's one of the worst clinics I've ever visited, I came to the dental office and I've been waiting for more than an hour and a half, really I'd better go with a private one, you can't file a complaint because they protect each other and they send you to the complaints area, which in the same way They do not attend, do not come to waste your time here, I give them one star because you cannot put less 🤬 (Original) Es de la peores clínicas que he visitado, vine a dental y llevo más de hora y media esperando, enserio mejor voy con un privado, no se puede levantar una queja porque entre ellos se protegen y te mandan al área de quejas que de igual forma no atienden, no vengan a perder su tiempo aquí, les pongo una estrella porque no se puede poner menos 🤬

(Translated by Google) Still no improvement in service, long lines and long waiting times even by appointment (Original) Sigue sin mejorar el servicio, largas filas y tiempos largos de espera aun con cita

(Translated by Google) You have to arrive from 5:00 a.m. and at 7:30 a.m. the access of all people begins, whether for administrative procedures or to go to consult the multiple offices; their very slow and confusing processes, not even they dominate them, and they bring you from one place to another and from window to window (Original) Hay que llegar desde las 5:00am y a las 7:30am empieza el acceso de toda la gente sean para trámites administrativos o para pasar a consulta a los múltiples consultorios; sus procesos muy lentos y confusos, ni ellos mismos los dominan, y te traen de un lugar para otro y de ventanilla en ventanilla

(Translated by Google) Excellent service Dr. Cruz Avila. Very friendly as well as the office staff. Go to dental and laboratory (Original) Excelente servicio la doctora Cruz Avila.muy amable al igual que el personal de consultorio .Pase a dental y a laboratorio

(Translated by Google) It is always full but you go quickly to consult or study. (Original) Siempre está lleno pero pasas rápido a consulta o estudios.

muy amables y hacen su trabajo lo más rápido posible. buen servicio, solo que hacen falta asientos :(

(Translated by Google) Despite being very full, as they are treating patients from other clinics due to the COVID situation, it is still one of the cleanest and tidiest facilities that I have visited in this institution. I understand that they are recognized for the quality of their facilities and their service. I don't have much to say about the latter, as it is the IMSS, and with that I say more than enough. Every time one goes, a surprise, and a courage. It is better to go armed with patience. (Original) A pesar de estar muy lleno, pues están atendiendo pacientes de otras clínicas por la situación del COVID, sigue siendo de las instalaciones más limpias y ordenadas que he visitado de está institución. Tengo entendido que tienen reconocimientos por la calidad de sus instalaciones y su servicio. De esto último, no tengo mucho que decir, pues es el IMSS, y con eso digo más que suficiente. Cada vez que uno va, una sorpresa, y un coraje. Más vale ir armado de paciencia.

(Translated by Google) === The lack of Empathy of the director of this hospital is unfortunate, all the staff: say doctors, nurses, they are very kind but you go to the management to ask for the signature for your medical studies and that should be the example to continue from the hospital. He's the only one with queues waiting and begging for this guy's attention. (Original) === la falta de Empatía del director se este hospital es lamentable, todo el personal: dígase doctor@s, enfermeras, son muy amables pero llegas a la dirección a pedir la firma para tus estudios médicos y ese que debería ser el ejemplo a seguir del hospital. Es el único que tiene filas en espera y suplicando por la atención de este sujeto.

There are no controlled medications. I have been calling for a month and they tell me to call tomorrow, etc. The pharmacy staff gives very poor service, they do not advise that there are exchange centers and what process must be followed such as: activating the prescription, putting a stamp and where the nearby Exchange Centers are, and if the missing medication can be supply at the Exchange Centers or other UMF...PHARMACY THOSE ARE DIFFICULT

The app is useless because "they never have dates" so don't download it, you still have to go. They make you spend and spend on tickets, the poor are never helped.