2/5 Campi F. 1 year ago on Google
I
have
stayed
at
the
Irma
Hotel
with
my
Dad
and
Brother
on
an
adult/man
trip
years
ago.
Although
the
hotel
is
old,
I
have
always
been
interested
in
Buffalo
Bill
and
loved
our
stay
and
the
town.
Now
that
my
children
are
older,
my
family
planned
a
trip
with
multiple
stops
and
the
Irma
was
a
must
on
my
list.
My
mom
was
put
in
room
15
and
we
were
in
35.
A
few
minutes
after
we
walked
in,
my
daughter
knocked
on
the
door
and
said
“can
you
hear
that?”
Our
room
(35)
was
two
hallways
over
from
15
and
I
could
hear
a
rattling
noise.
Walking
into
my
moms
room,
the
air
conditioner
was
creating
this
noise.
By
the
time
I
walked
in,
my
mom
already
stopped
by
the
front
desk
and
was
told
they
were
sold
out
and
could
not
move
her.
They
said
they
would
call
maintenance
to
fix
it.
A
few
hours
later,
I
walked
to
the
front
desk
with
a
recording
of
the
noise
to
show
them.
While
waiting
to
get
the
employees
attention,
The
young
female
working
that
night
made
a
comment
about
my
mom
complaining
about
the
noise.
The
older
female
employee
rolled
her
eyes.
When
i
saw
my
family
walk
down
the
hallway
to
join
me,
I
asked
the
younger
employee
if
she
was
talking
about
my
family
(she
denied
but
was
flustered)
I
played
the
video
and
asked
when
maintenance
was
coming.
Once
again,
they
stated
that
they
called
maintenance
and
they
were
in
their
way.
I
turned
off
the
ac
and
she
relied
on
the
ceiling
fan
(no
windows
in
this
room)
for
the
night.
The
next
day,
on
our
way
out
for
the
day,
I
stopped
to
inquire
about
the
maintenance
man.
Tim,
the
only
employee
who
seemed
to
understand
and
try
to
help,
knew
nothing
about
it
since
nothing
was
written
in
the
maintenance
book.
He
said
he
would
call
but
couldn’t
guarantee
they
could
get
it
fixed
that
day
and
asked
that
I
stop
back
for
an
update
when
I
returned.
We
once
again
stopped
back
but
the
two
ladies
from
the
previous
night
were
working
again.
No
apologies
but
offered
my
mom
room
17.
We
moved
her
in
17
and
found
shampoo
and
ensure
in
the
fridge
,
left
from
the
previous
occupants.
A
few
hours
later,
my
mom
realized
she
forgot
her
pillow
in
the
previous
room.
She
asked
for
a
key
to
get
it.
Her
bed
was
made
and
new
towels
were
put
in
the
bathroom
but
her
pillow
was
there
and
a
cup
she
used
was
still
on
the
dresser.
This
made
us
question
the
cleanliness
of
the
room
(hoping
they
did
more
before
next
guest).
The
next
morning,
i
tried
to
take
a
shower
and
there
was
no
hot
water.
Final
thoughts:
Yes,
this
is
an
old
hotel
but
the
ac
was
not
original
and
i
found
other
reviews
this
month
with
the
same
issue
in
the
same
room.
Most
staff
did
not
seem
to
care
and
we
were
an
inconvenience
to
them
(At
night,
we
saw
the
staff,
in
a
group
all
smoking
together
on
the
front
patio
while
guests
were
waiting
at
check
in
(this
happened
multiple
times
in
1
day)
There
are
other
options
in
town
to
stay
and
you
can
walk
in
the
Irma
to
have
a
drink
if
you
wish
to
see
it.