We purchased an antique necklace set from Karpagam Jewellers, Cross cut road, Coimbatore on Dec 25,2021. On Oct 5,2022 I took the jewel out for an occasion and noticed black coat covering the area where Kundan stones are placed. So we took the jewel to Karpagam Jewellers and enquired them about the same. They inspected the jewel and suggested a polish/service, As we don't have another way, we agreed for it and gave it for repair in their shop on Oct 18, 2022. They said because of Deepavali the jewel can be returned after 10 days which is Oct 27,2022 (which they returned by Dec 11,2022). At the time of giving the jewel for polish/service they never said anything about the charges and when the delivery was delaying we called them multiple times, that time also we were not informed about any charges. We were only informed that to fix the problem permanently we are sending it out to where it has been manufactured. Now here comes the interesting part, they charged us Rs.11,881 for polish/service which we were not informed. We demanded explanation and they showed split up of the bill, that's then we understand they billed us even the shipment cost which is completely their responsibility. They explained that new kundan stones was replaced (which they haven't asked out for our permission). The jewel weight has increased by 0.28 grams which we are not informed. Such a terrible display of act by the staffs. We had to pay 7300 for the extra gram and the stones (which we don't know whether they replaced originally). WE WERE REALLY FRUSTRATED WITH KARPAGAM JEWELLERS SERVICE AND WOULD NEVER VISIT THIS SHOP AGAIN!! Humble Advise for People out there " If you are looking to invest your hard earned money in gold you should definitely reconsider buying from here, because there are lots of other shop out there who are dying to provide better service whole heartily" Respond to the Management, Karpagam Jewellers Thank you for responding in detail. We appreciate the efforts you put in for responding. If your staff had spent this time and effort explaining the grams addition, service, and transportation charges before receiving the jewellery from us for service/repair, we would never have had this conversation on this platform. We had called them multiple times to enquire about the jewel's status at least they could have informed us over the call. Kindly understand that we were afflicted and, I find my above comment legitimate.

Great collections and wonderful service by Kamatchi and Santhosh.

Very old and proud customers of karpagam jewellers, management provides warm welcome and they have huge collections unique designs. Mr.Mani sales staff was very helpful shows every jewels without any hesitation. Would highly recommend it!

Very good service. Very much comfortable in conversation. Making possible favour to customers. I like and my family to come regularly. For us it is family shop.

We purchased an antique necklace set from Karpagam Jewellers, Cross cut road, Coimbatore on Dec 25,2021. On Oct 5,2022 I took the jewel out for an occasion and noticed black coat covering the area where Kundan stones are placed. So we took the jewel to Karpagam Jewellers and enquired them about the same. They inspected the jewel and suggested a polish/service, As we don't have another way, we agreed for it and gave it for repair in their shop on Oct 18, 2022. They said because of Deepavali the jewel can be returned after 10 days which is Oct 27,2022 (which they returned by Dec 11,2022). At the time of giving the jewel for polish/service they never said anything about the charges and when the delivery was delaying we called them multiple times, that time also we were not informed about any charges. We were only informed that to fix the problem permanently we are sending it out to where it has been manufactured. Now here comes the interesting part, they charged us Rs.11,881 for polish/service which we were not informed. We demanded explanation and they showed split up of the bill, that's then we understand they billed us even the shipment cost which is completely their responsibility. They explained that new kundan stones was replaced (which they haven't asked out for our permission). The jewel weight has increased by 0.28 grams which we are not informed. Such a terrible display of act by the staffs. We had to pay 7300 for the extra gram and the stones (which we don't know whether they replaced originally). WE WERE REALLY FRUSTRATED WITH KARPAGAM JEWELLERS SERVICE AND WOULD NEVER VISIT THIS SHOP AGAIN!! Attaching the Images for reference.

They have Unique designs and we loved their collections. I purchased all my diamond collection and you the whole team is the best.

Worst experience we have ever had in this store.. First of all billing is not provided on time in hand, always delayed and sent via courier. Scheme is not explained properly to us while joining, so much condition while closing the same. We have been purchasing last few years however last 2years being pathetic in their sales and service.. we are being cheated by the gold scheme. Hope the management take action and ensure clients are well informed about the scheme.

This is the first time we have purchased here. Really satisfied by their Service and their unique collections. Special thanks to Santhosh sir and Preetha mam for their warm welcome and service.

Very nice lovely collection. Happy with ur service

I have been a regular customer with Karpagam for more than 10 years now. The order placed for rings and was delayed when reached out to the team, they have been extremely helpful, courteous, and committed. They ensured the order is delivered on time and also went extra mile getting in delivered in the location I had requested for. Really appreciate the effort management has put in to ensure to listen to concern and fixing it the right way.

I recently purchased my necklace , their craftsmanship is really good. Thanks for making my big day look the best.

Awesome collection. Very lucky shop. All workers are dedication in work. I love this shop

Excellent customer service. Sales people at karpagam Jewellers were really patient in taking the time to display pieces as per our request and took the time to help us make the right choices. Very transparent in billing. Will definitely recommend this place for frequent and first time gold buyers.

Can strongly trust the quality and purity of the gold in Karpagam Jewelers . It has authentic and latest designs...

I have been a regular customer of Karpagam for more than 15 years and they have never failed to surprise me with their designs. Their designs are very pure and unique and also customer service is excellent.

Very polite staffs and also have lot of models of traditional jewellery. Thank you karapagam.proud to be a karpagam customer.

Nice and way of handling the customers is very good

Good response excellent design we are fully satisfied with their approach

Unique and pretty designs and excellent service! Very professional and fantastic customer service.

Unique designs, loved their collections and great customer service by Mr. Babu and Ms.Saranya.. Really satisfied with the overall experience. Must visit place.

One of best model of rings and chains i have ever seen.It is located in cross cut road with awesome apperance. They provide discount on gram rate itself. When I bought a gold of 0.5grms of தாலி for God for pooja on that day the gold rate was 4690 but they billed it for 4610.Decent discount with superb quality gold. They provide with hallmark symbol on the gold you purchase.

Despite small collection of designs ,enough for choosing for its uniqueness . Not so crowded ,peace lovers and slow decision makers choice of jewellery shop Worth for visiting .

Good customer service, unique collections. must visit if we visit Coimbatore

Unique collections, good customer service, must visit place..

Selected Designs and So Everything are Good. Can Save lot of time. And also mostly , VALUE FOR MONEY

Excellent Service by staffs and especially Managers, understanding customer needs and catering their expectations with pleasent smile, looking forward to come again for gold purchase to this Karpagam Jewellery

Very friendly manner... I love my collection.... Great

Nice place for purchase gold silver etc and good ambience and service

Custom service very good,Mani Sir thank you sir good custom service...

Very much satisfied with the purchase. Thanks to M C M Sasikumar for showing models/designs with lots of patience and kindness.Their service were very good

Verity of collection and staff support is good work of gold is very mainute and need finesse…..

Collection is good. Service is good. Service done by C.M.sasi kumar, very nice, calm. He patiently shown all collections. We almost spent 5hrs, hospitality is good. I suggest to try this karpagam.

Very well assisted at Karpagam Jewellers. Great products. Pleasant experience. Highly recommended.

Unique collections and satisfied with designs... Very good service by Nancy....

Very much satisfied with C M sasikumars service You have the natural ability to understand and feel what your customers are experiencing, and you are able to meet their needs effectively. Well Done!

Good customer service. Satisfied with way of approach . Designs are good . I m happy customer of this showroom

Great designs! Nancy helped us pick our jewels. She’s very patient, friendly and super helpful.

The best jewellery shop in Coimbatore. Excellent and trendy designs which attracts all ages.

Very good collection. Warm welcoming ☺️

Service is nice... Very satisfied with the order product..

The service they gave was nice and liked all the designs

Loved the jewellery collections here and also the sales person C.M Sasikumar was patient enough to show us the best designs they had. Really liked their services and the customisation on request.

Had a great experience. Good customer service by Mr. Babu gunasekaran .

Good shop... Usually not that much rush... They treat everyone equally means they show all designs to everyone

Karpagam Jewellers is one of the eminent jewellery paradise in Coimbatore city.Adorable collections according to trend.They are the trend setters indeed….Various collections we purchased & feel happy & contented!!!!

Very good collection of jewellery. Nice staffs. DEFENETLY Worth for buying. Reasonable price. Best jewellery in the city.

Treating customers and Quality wise both good .

Chinna mani - Very good hospitality and completely satisfied with his service.. good service & very happy purchasing with him

Very nice antique collections.... Especially lakshmi idol in every design... Is very real and live... Heart touching heritage collections...

Very Good customer service..... I went to their shop at closing time but they showed the collections without any hesitation though I wanted to purchase finger ring. I strongly recommend to visit this shop once for everyone....

Staffs were so attentive and very helpful. The designs are good and exclusive. A go to place for a perfect jewelry shopping 😄

We have been purchasing from Karpagam for a long time. Their collections are always updated, traditional and trendy. Employers are their strength.