This is the worst Lululemon store I have ever been too. Both the staff and manager are rude and unhelpful. When trying to purchase an item at the checkout, they did not talk to me or acknowledge me at all. It was like I was a problem, interrupting their conversation, even though they are at their job to work. They also charged me for one transaction FOUR TIMES. Their system was down and they acted like it was my fault. The overcharges are not going to be refunded to me until a week from the time of the purchase. Absolutely ridiculous. I will be not going back to support this store, they have lost my business. They do not operate like a serious Lululemon Retail store, I would NOT recommend going to the College Station location.

Came in on 2/12 around 12pm and the workers were no assistance whatsoever, seriously heard their conversations about what there favorite type of beer to drink was. All but one worker was on their phone or talking to each other. I understand having friends in the work place, but I came here to spend money and the environment I walked into made me want to walk out with nothing. No one approached us and asked if we needed any help, or welcomed us into the store.

I have visited this store a few times now, and called twice, and each time has been less than enjoyable. When calling the store, I was left feeling as if I was an inconvenience.. Rude tone, sighs of aggravation, very quick to hang up. When visiting the store, I am basically invisible. No one greets me or asks if I need help finding anything or am looking for anything in particular. The employees are always gathered around the register chatting/gossiping. It’s just so unprofessional, especially for a store like Lululemon. I won’t waste $2.50 on parking again. I’d rather just order online.

Don't get me wrong. I love Lululemon because their quality is top notch, but the customer service at this store may be some of the worst I've seen anywhere. Went to this store 3 days ago and strongly felt that the only reason the guy attended to me was that he thought I was a theft liability which is insane as I was well-dressed/groomed and would never dream of stealing anything. Once in a blue moon the customer service is OK, but my experience in nearly every one of my 20+ visits has been akin to that of homeless person walking in to a jewelry store. A strong atmosphere of "Get out, you can't afford this" persists at this location. This does not apply to every employee, but it does to the majority. I just cannot fathom how such employee behavior is continuously tolerated by a brand that I associate(d) with quality.

This was the worst lulelemon store I have ever been to. I was in the store for close to thirty minutes before anyone acknowledged me. There were at least four young ladies behind the counter and they couldn't stop their chatting long enough to ask me if I was finding everything I was looking for or if I needed anything. Their backs were to the floor area the entire time An older gentleman was there and I heard him tell someone he was the manager. Manager of what? How is this lack of customer service acceptable to him. Finally a young man named Frankie came over and assisted me. He was wonderful but no one should ever have to wait that long to be greeted or helped.

Would rate this location 1 star except Mary A. was hands down their best employee! So sad that she no longer works there but she was so attentive to my needs/wants. She knew my sizes & greeted me every time I walked in. I’ve had issues every time I’ve checked out with other employees & she’s helped me fix the problems each time. No other employee ever greeted me when I walked in (I’m not exaggerating when I say that).

The store is pretty small and overpriced for simple plain T-shirts and shorts. I was confused why there were like 5 employees wearing the same lululemon red bag talking in a circle casually while 1 employee works the desk. Why does a small store have that many employees? They did greet me and told me to let them know if I need help which I appreciate. Its just too overpriced. I ended up at Marshalls which is 10 times cheaper.

Yesterday I was helped by 3 LuLu employees. All were super sweet and helpful. None of them were annoyed by my questions, and they seemed very knowledgeable. I didn’t end up buying anything, but I had a wonderful experience. I will recommend this store to anyone.

We had a couple of things we received as a gift that we wanted to exchange. Since it was a gift we had no receipt. Tags still on. Never worn. She wouldn’t even look at them. Very dismissive. Made me feel like I was asking her for a favor.

I had a return from online and had a tricky situation, but I was blown away by the customer service I received. There were two different employees that were working to make my situation best as possible. They acknowledge the time it was taking and went above and beyond to help me.

I pretty much avoid coming here because I find that the staff is not the most helpful and the selection of clothes is not great. Not the best lululemon to go to in my opinion.

Excellent customer service! Called in for a belt bag and the representative was knowledgeable and helpful. Made it easy for my dad, to pick up for my daughter...thank you!

The staff is always so helpful and kind. I’ve visited this store 10+ times in the past month and it’s always a great experience!

Everyone was super nice, especially the two girls! They were very conversational and and had no trouble answering my questions about a product. For a smaller store it does have a great selection, and I got some gorgeous pants that are actually long enough for me (I’m 6ft) I will definitely be back. I personally didn’t experience the profiling issue. I went in to kill time while waiting on my friend to see a movie at Star, so I was just wearing a tshirt, bike shorts and minimal makeup and they treated me just fine. Sizing selection here was pretty inclusive as well.