3/5 Shelby P. 1 year ago on Google
Grilled
Cheese
was
FABULOUS
&
I
will
return
for
it.
My
Mel's
Diner
Experience:
The
Novel
I
sent
my
hubby
to
pick
up
our
order
because
I
was
feeling
under
the
weather,
he
ordered
a
pot
roast
diner
with
a
chicken
noodle
soup
side
and
I
ordered
the
grilled
cheese
with
chicken
noodle
soup.
When
he
was
given
the
order
it
didn't
"feel"
right
so
he
checked
it
when
he
got
to
the
car,
it
was
a
club
sandwich
and
fries...wrong.
Went
back
inside,
explained
the
order
was
wrong
and
repeated
our
order
with
me
on
the
phone,
I
think
he
was
calm
compared
to...well
me
haha
but
again
I
wasn't
feeling
well
and
STARVING.
SO
cut
to
NOOW
we
have
the
right
order,
checked
in
the
car
again,
everything
looked
good
and
he
headed
my
way
so
we
could
feast.
I
saw
the
grilled
cheese
and
my
eyes
started
drooling.
I
picked
up
the
soup
bowl
and...I
knew
then...it
was
wrong.
Opened...and
there
is
was,
some
cream
based
chowder
NOT
CHICKEN
NOODLE
bs.
I
was
LIVID.
I
immediately
got
in
the
car
(hubby
was
really
enjoying
the
pot
roast
so
I
couldn't
ask
him
to
go,
5
stars)
.
When
I
arrived
I
explained
the
situation,
the
manager
said
"we're
not
serving
chicken
noodle
soup
today
so
I
don't
know
how
you
were
able
to
order
it".
I
responded
"I
ordered
it
from
your
website,
it's
listed
on
my
receipt
and
order
ticket..?".
Manager
suggested
I
keep
the
soup,
receive
a
refund,
or
get
a
salad.
Since
I
had
two
soups
I
asked
for
one
refund
and
one
salad.
Refund
processed,
salad
received,
and
I
left.
Stopped
at
good'oId
Publix
and
splurged
on
a
pint
of
chicken
noodle
soup
from
the
deli
and
went
on
with
my
life...
I
can't
explain
exactly
how
it
came
about
but
I
just
didn't
enjoy
the
feeling
the
manager
gave
me
that
it
was
my
fault
because
I
shouldn't
of
ordered
what
was
available
for
me
to
order.
If
your
not
serving
something,
update
your
menu
online,
if
your
not
serving
something,
calls
take
out
order
customers
prior
to
pick
up
and
suggest
alternatives.
3
stars
for
a
5
star
FOOD
review,
negative
2
stars
for
staff
mood.
We
are
all
going
through
it
right
now,
I'm
in
two
types
of
customer
service
industries
and
I
manage
to
slap
a
smile
on
my
face
and
except
all
responsibility
for
anything
wrong
even
if
it
doesn't
make
sense
to
me.
Please
try
to
enjoy
what
you
do,
it
will
benefit
us
all.
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