Took my 12 year old for a pixie cut. Came out with a bob because apparently (she didn’t say this) but she seemed intimidated to cut off so much hair at once. Hair was high mid back. THEN- she rushes because her next appointment showed up. Didn’t even blow dry her hair since is super straight when it’s air dried. Come to find out she charged me $47 for a kids haircut and a blowout that NEVER occurred. Called the manager, left a message. Two days of calling and no response- finally she tell me to come. Luckily I had my receipt and pictures of when we left. Got my refund but it totally gave me a horrible taste in my mouth. Sketchy AF! How does #jcpenny not do anything about this? All these horrible reviews... smh.. they all can’t be wrong...

I'm always highly satisfied when I leave here, thanks to Mia. She's great at giving me exactly what I want & did an amazing job on my boyfriends haircut. She's also extremely nice & has great advice. I would definitely recommend her for your next visit.

Left waiting for over 30 mins with stylist saying that she would be with me and than when asked how long it would be was that. Told she has to leave because of a family emergency. Than was told she was coming to me and never showed up to talked to me and the stylist was Donna. She 40 min ago she was leaving and didn't brother to telling me. .

Good luck getting someone to actually cut your hair if you show up after 7PM> They have to see you and then judge whether they are "booked" or not. I have tried 5 times to do a walk-in and every time the young lady at the desk has to go back and ask if they are booked even though we know good and well that the computer shows the appointments.

Looking for a new stylist ? Definitely book with M.J. ! She was personable and professional. I actually felt good leaving her chair! I booked for a shampoo/ cut. JC Penny, you need more stylists like her. I would highly recommend her for haircuts.

Tyler is the absolute best. He's an amazing colorist and stylest. I not only trust him with my hair, but he does my two little boys as well, and they like him as well. My son's are biracial and cutting curly hair can be difficult. But Tyler knows exactly what he's doing!

I had my haircut by Ty and he was literally the best. He cut my hair exactly how i wanted and explained what he was doing so i could understand the reasons behind everything (i dont go to the salon very much and i dont know a lot about hair care) and he helped me pick out a product to help with my insane frizziness. Wish i lived in the area so i could be a regular!

I had an appointment today at 1pm with Elizabeth. She's cut my hair before and done a great job. I called ahead to see if they could take me early - they couldn't - no problem. I show up early, prepared to wait till my appointment. I can hear them laughing and talking in the back, and a little after one I let the girl in the front know I don't really have time to wait, I have to be somewhere at 5pm and need to get home to change beforehand. I overheard Elizabeth telling the front desk girl that my appointment was at 12:30 and I was late. What? Not accurate, I booked it online and can show her the appointment. Anyway, I asked her if she would be able to take me soon, and she said yes, but she had a really nasty attitude. She also was really nasty with the front desk girl as well. I left. Nobody who is nasty to customers deserves to get my business. I have an appointment tomorrow at Ulta. Bottom line: Go here if you're willing to wait to get your hair done on Elizabeth's terms, and put up with her attitude when you ask her to respect your time.