I stayed here for a company event and my experience was a mixed bag. When I got there I ate a Korean BBQ wrap at the restaurant and it was excellent. However the restaurant’s seating space is small and right next to the bar. The bar was so loud we couldn’t hear each other speak. My room was spacious and comfy, and the bathroom was especially nice. My room was facing the inside courtyard, which was an issue because the noise from the event wasn’t muted very much by the walls or window. Seriously, even after it ended people’s loud voices in the courtyard carried straight through the walls. I couldn’t sleep because of this and maybe got 3-4 hours of rest. The courtyard is a great space, but horrible for anyone whose room faces it. The staff was very helpful and hospitable during my stay. All together a decent hotel that’s seriously brought down by the tiny restaurant and lack of soundproofing in the inside rooms.

To say this was a great experience with being understatement and not valuing the staff and the property for all it deserves. I was first timer here on business. And I gotta say, this was an amazing place. The beauty of the courtyards, the Serenity of the Ponds, the absolute fantastically packed Gymnasium, was absolutely amazing. The staff at the front desk was beyond professional, kind, any generous the restaurant staff of Mr. D'S food was fantastic, including our fantastic waitress Tracy. This was a fabulous experience, and I suggested it. You come back and stay as long as you can LOL please tip. That is my professional opinion, of course. The people deserve a little extra because they are doing extreme amounts of extra work for us.

Best hotel and convention center in the Capital District. Rooms are clean, peaceful, and spacious. Myriad options for large events and banquets. Mr. D's has great food, and great staff. If you have food allergies, the Chef or Restaurant manager will make sure your meal is free of any cross-contamination and ensure a safe dining experience for every single customer. Dave and Chef Dale made sure my food was perfect, and service from Shannon was great!

Been here before. Will go back again. Very nice clean place. Eat in bar grill restaurant on site. Always with a good crowd and great staff. Unique style with a large courtyard on the interior of the hotel. Always well kept and always hosting some sort of event. Close to everything right next to the highway and Wolf Road.

Beautiful hotel near the airport and lots of restaurants / food options. Excellent on site restaurant - recommend the breakfast. Rooms are clean and the beds are super comfortable. Would definitely return while in the Albany area.

Always classy but not stuffy. Attended a wedding. Cocktail hour had excellent food and adult beverages. The dinner's tenderloin was perhaps a tad overdone - and it is difficult to generate great taste with tenderloin. The whipped potato puff needed more seasoning also.

The showers do not drain properly and smelled faintly of sewage. Dated rooms. Courtyards design a crown jewel for events and gatherings. Restaurant bar was nice but food was pricey. Servers were courteous and attentive.

Lovely hotel, the staff is very accommodating. Had dinner at Mr. D's. The Korean wings were a little salty, and the Manager was apologetic and didn't charge us for it. He also offered to replace it if I so desired. My friend ordered the Argentine Burger which he said was delicious. The lobster bisque was also delicious. I love the layout of the hotel.

After getting stranded enroute to this hotel with a cancelled flight, the reservation department made it seem like they would be flexible and allow my reservation to be moved. After a few hours of what ended up being wasted time the management decided nothing could be done. Zero empathy when they entire region was experiencing unexpected bad weather.

The absolute worst hotel restaurant service I've ever experienced. The food was sub-par, tasting like canned sauce and uncooked rice. The waitress took nearly 45 minutes with our check and then stormed off after a guest asked for another dish (awful pasta) and we then waited another 10 minutes for the checks, followed by another 15 minute wait. For such a nice looking hotel, I find this experience very out of character and hope that this is simply a one time blunder. But I am not so sure after waiting an hour and 10 minutes in a mostly empty room.

Pretended a business meeting here in one of the conference rooms. The room was very clean and brightly lit with new lighting. The facility used to be called The Desmond Americana. The architecture is reminiscent of colonial America unfortunately when they updated the facility the lobby is Ultra Modern, well done but does not fit the overall architecture. It is disappointing that they have not seen fit to keep the original intent of the facility. I always loved the decor which was cozy and comfortable with many Colonial type accoutrements all gone now

You might need bread crumbs to find your way around this large space. But it is very cool. Indoor spaces fashioned to look like outdoor spaces. Comfy and clean rooms. I have been here for several conferences and the space is great, and the service and food was decent. I am sure some of the options were driven by conference budgets.

We could not have asked for a better experience. First meeting with jack to decide the Desmond was perfect for our wedding to dealing with Joanne and samantha this crew doesn't miss a beat! They were amazing with all of our vendors, and having a wedding of 251 that puts a lot of pressure on the staff. Our guests are still talking about how well everything flowed, the food was amazing their rooms were great and our brunch the next morning was perfect after a fun party! Thank you so much for making our wedding everything we wanted it to be!

A really nice hotel to stay at. It's massive and so dynamic with its rooms. The staff was very helpful with accommodating guests for my wedding. The bar was also a hit for the after party.

Front desk service was fantastic and very accommodating. Rooms were clean shower was great with lots of hot water. There was a great green space out back for the puppers. It was an exceptional stay here.

Easy to get to and had a great little market by the front desk. The employees I encountered were very kind and accommodating but what most impressed me was getting compostable 'plasticware' for my salad and the plant-based refillable toiletries rather than the tiny ones. I'm not vegan but I really appreciate the cruelty-free offerings! One thing I'd warn people of is being prepared to walk. A lot. If you need to make multiple trips or carry heavy luggage, Thankfully it's a beautiful hotel because you'll be doing some serious walking to the elevator or going up steps. It was EXHAUSTING and I took two showers an hour apart. On the other hand, it was quite clean and had everything I needed, I suggest asking for a first floor room for convenience.

My son and I stayed here for the American Legion Mid-Winter Conference January 18 - 21, 2024 with a mixed experience. Upon arrival and during our first day and night the staff and facilities were awesome. Our mixed experience started our second day. Another guest directly above us decided to Indulge in the enjoyment of Marijuana usage to the point of it impacting others. The management staff on January 19 did very little to take care of the problem and the problem continued the next day. Not until 11pm our last night did the night manager move us to a new room and try to make things right. Well checking out we had the pleasure of the help from Renee the on duty supervisor who made things right and really showed Concern for our complaints. Thank you Renee. The overall staff are awesome here like anywhere there is always some who need extra training and for the management during our second day here they definitely would benefit from such training. Overall it was a good experiences here. Again thank you Renee.

Had a great experience overall with the hotel. The manager gave my kids some food to feed the coy fish. Wife and daughter loved the French toast! Couldn't hear any air planes even though the airport was close by. Indoor pool was very refreshing. Ample parking for our camper we were pulling.

Beautiful hotel with great customer service. The rooms are clean and bright. The courtyard is really fun and unique. You can see the airport from the parking lot, and they have a shuttle that will drive you within a certain radius. Unfortunately, the beds are ridiculously uncomfortable. I barely slept due to individual springs stabbing me. The ac unit never got to temperature, and the room was muggy and hot. We even had a room with the updated ac system. Definitely not as nice as other IHG hotels, but still good.

We started here 2 nights for an event. Overall, the hotel was a solid experience. The lobby was absolutely beautiful, but extremely loud. The elevators were extremely slow. The banquet food was dried out when it came to the chicken. The steak was under seasoned but cooked well. The pool was extremely small. We had an interior room looking out over a courtyard. The one day it was cloudy outside and rainy so our room was actually very, very, very dark. The bathroom was the nicest part of the room. The walls, windows, and doors don’t block out much noise. Overall, this is an extremely nice hotel. They had many events here this weekend. I saw for myself 2 weddings/receptions, a big bridal shower happen, the Masonic Grand Assembly, and a third wedding happened off site but they stayed here all on the same day. The staff redid the banquet spaces quickly. The hotel was fully booked both nights we stayed per the front desk. I would recommend reservations.

We really couldn’t have asked for more for our recent wedding at the Desmond. From start to finish, Amanda went above and beyond with her personal attention to the planning and organization of our wedding. The food was wonderful and service remarkable, and the staff very attentive and friendly. We highly recommend the Desmond!

My daughter and I were in the area for an overnight. In our initial check-in, we experienced a little mix-up with our assigned room. Luckily, Renee and Dave at the front desk were beyond accommodating to ensure we quickly had a room, even coming to the new room and assisting us. The room itself was nicely updated. We enjoyed dessert at Mr. D's, where the staff was very nice. The chef even came out to make sure she was enjoying it. Excellent customer service is hard to come by these days, and they were top-notch.

Truly awesome place, a stone’s throw from ALB airport, 24 hour shuttle made our life easier. Enjoyed the atrium spaces so much. Very friendly staff. Although we stayed indoors it felt like we were outdoors. A very convenient location close to food and shopping and other necessities. Rooms are clean and fresh, did not smell like old hotels we have stayed at other places….best place was the wood fireplace in the lobby…felt so warm and comfy.

The hotel was beautiful. Easy parking and very close to lots of shopping and eating options. Pool was small but still nice. We had an inside room facing the courtyard where we witnessed lots of weddings and other events. Unfortunately because of this we could often hear music and laughing/screaming of guests. This was fine in the daytime, but I believe the hotel should discourage wedding guests from being loud after a certain time. It was hard to sleep when all we heard was yelling and laughing at 1 AM. Beds were comfy and room was clean. The balcony over the courtyard was nice too. Overall would stay again

The hotel was beautiful and had a beautiful little villa in the middle of the hotel. The food at Mr.d's was incredible and the staff was very friendly. My only concern and critique for this hotel was that it's a mecca for weddings and events. We had a pretty nice room but we were up till 5am because people were screaming, running, slamming doors all night long. I would suggest asking if there is any big parties or events going on when you stay so you can ask to be moved away from the guest and events. We were told we weren't the only ones that had this complaint.

I was here for the FOP conference and it was a wonderful experience. I had a problem at this hotel but let me tell you customer service is everything. Renee took care of my issue and I was very satisfied. The hotel is very nice updated and modern and close to a lot of important things. Mall not to far target, Whole Foods. Really nice. I didn’t enjoy the food at this hotel but it was clean Customer service is everything!! Renee you rock.

Hotels facilities are basic all the same; but it's the management and the team that makes your stay pleasurable! I want to compliment Mr. Johnson at the front desk for his dedication to excellence, following through with my needs with enthusiasm! He adds incredible value to the whole team!

The Desmond got some long overdue updates since my last stay a few years ago. The rooms, previously a 1970s time capsule, have joined the 21st century with new furniture, a fresh coat of paint, some nice new bathroom fixtures, and an air conditioner that pretends it can get the room all the way down to 50°F (didn't feel a click below 62). The catering staff never disappoint, putting together delicious meals every time. If you've never had it before and get the chance to, definitely try the bread pudding. It is LIFE CHANGING. Conveniently located next to the Albany Airport, the Northway, and a pretty cool karaoke bar (Maxie's), you really can't go wrong when you stay here.

Had a great stay, the person checking us in let us check in early. I really found it unique how the set up of the hotel is. Slept pretty good in my room. Pool was good as well, I do wish they have a hot tub but hey you can always take a bath in your room. Overall, it was a pleasant stay

Interesting hotel layout; it was built by American Airlines in 1974 when they tried to get into that business. Their theme was an old time America thing, which resulted in a unique hotel. The hotel has two atriums that are like old town squares. The hotel was clean and the staff was good. The meeting rooms were great, especially the theater. They have a shuttle to the airport, but not to the train station. Many people with my group arrived by rail, so that would have been nice. The place is obviously popular for weddings because I saw three while I was there. I was impressed with their catering. I went to a banquet there and the food was great.

I have never had a more pleasant experience. I was there this past Sunday and the staff made me feel beyond welcome, but the bartender Anthony went above and beyond what I would expect. He was fast, made amazing drinks and was extremely charismatic. I have never had more fun and felt more comfortable at any other bar! I would absolutely recommend going to Mr. D’s you will not be disappointed.

Rooms were dirty. Bath tub did not drain right. We had booked two rooms together and they were not even close we were with a wedding party and rooms were blocked out but we were all over the hotel. The rooms that I booked to together one was on the 3rd floor the other was on the 1st and each room should have had a king bed and they did not. Spoke to the person at the front desk and he said that it was not going to happen that our rooms were not close to together. There was a huge mix up with paying for rooms all of our rooms were paid for a head of time. The only thing I can say positive is that the shuttle drive was very nice the power went out in the middle of getting the wedding party ready and he was very helpful getting us around the corner to the salon quickly. Also the breakfast was very good and the staff were great. Other then that the experience was not good.

A lovely place to stay in when in Albany. It has a lovely and classy decor, from the lobby to bedrooms. It also has a nice atrium with well-tended plants and lovely fountain- nice and restful area for winding down. The fairy lights make it even more beautiful at night. Seems like many companies/organizations hold meetings here too. And there is a nice restaurant attached to it. I only had breakfast there, and I enjoyed my food, and so did my parents. The cost of breakfast was very reasonable given the great quality. The receptionist who checked us in was really warm and friendly