I know pet shops have a lot of stigma and bad reputation but this place is wonderful. The staff is great, super friendly, and very knowledgeable! The shop is ALWAYS clean! (I visit to play with pups regularly) Most importantly, the pup are well taken care of and loved by the entire staff. I recently purchased a Golden Retriever from them and my little man is perfect! The vet checked him out and he was in perfect health, no sign of mistreatment, good weight and hydrated. And, when you make a puppy purchase, they include a PLETHORA or goodies to take home! Including a kennel, food, treats, toys and, so much more! You are sure to enjoy your puppy purchase when buying from Pet City at the Citadel mall!

Great customer service. My kids and I decided to stop by and look at puppies. We met Taria, she was so happy and excited to show us a beautiful baby ferret. My kids were so happy. I walked in and I asked some questions about the puppies. I recently lost my beloved dog and even though I know I can not replace him, I always wanted a small dog. She introduced me to my new baby Bandit. It was love at first sight. The sole reason he is now part of the family is because she took her time to talk to us and understand what we wanted. My husband had a question about the breeder and she was able to show us the credentials. Not a puppy mill, but a local owner. Thank you so much. He is so loved by our family 💗

Brenda and I had a wonderful experience with the Citadel Pet City Pet Shop in Colorado Springs thanks to Linda and Jamie for all of their kindness and help. Three years ago we bought the Tri-Color Toy Fox Terrier (Tigger) from there and now we picked up Faith our new little Sheltie. Faith decided to become a picky eater so Linda took the time to do a couple of zoom calls to go over feeding her with us before we came and picked her up, and Jamie assisted us the day that we did with a feeding in person. Now the little girl is home and has made a new best friend with Tigger and the two girls like running around in the yard together and playing tag. Thanks.

I went in to LOOK. I saw this cute little Pomski. Always wanted a Pomski but they are so expensive. She talked me into applying. Linda was very helpful and was so positive from the beginning. I wasn’t exactly denied but I didn’t see it happening but then Jamie got involved. She helped train Linda in how to get me approved for my dream puppy and extra stuff he will need. Together they became one team and helped me get what I wanted. I now am a happy pet owner of a designer dog. His already spoiled rotten. They even let us hang out with him till they closed!!! They did great but I have to also say that Pet City has grown. The staff are more knowledgeable and the animals are happy. It’s so great seeing where my puppy came from and proud of my decision. Thank you Linda and Jamie for helping me!!!

I wish there prices for pets weren't soo expensive smh . A huge selection of different breed dogs at the moment , however they will run you 4k-9k if you decided to buy one . My daughter and I stopped in to play with a few of them .

We were fortunate to speak with Jami & confirm a breed we found online. While the pup wasn’t as pictured (unable to for legal reasons), she gave us plenty of information to make the trip down. We were then connected with Linda, who setup a room for us to play with the sweet pup. She answered all of our questions and was incredible helpful throughout the process. You can tell they care about the pets there and are well informed. We were very pleased. We took the dog home that day and are so happy with our sweet little girl. Harper (what we named her) is so loving and endearing. Would highly recommend the location, especially Linda & Jami. Thank you both so very much for your help!

Most amazing pet shopping experience at this store! Maggie was great at helping us find what we were looking for. We love all dogs, but wanted a breed that would do well with our growing family. Maggie was so knowledgeable and gave us different options. Her love for these animals and her passion to find them good homes shines brightly! I'd definitely recommend her and this business to anyone looking for a furry friend 😊

Kate was very helpful with getting my puppy, I love the choice I made and she made everything super easy and simple, especially since I was new to this situation.

Jamie and Mellisa were amazing in helping me and my wife find a new puppy. We could not be happier with the service we got and we love our new family member Koda!

Walked in knowing it was time for a dog. Was planning on looking at the whole store before asking for a room to play with the puppy. Jamie the lady who worked there saw me staring at the cutest little fluff on 4 legs and talked me into viewing her. I'm glad Jamie stopped me there to view her before looking at the whole store. Our Berneydoodle is a perfect addition to my family. Shes only 9 weeks and can walk on a leash like a pro. Used Jamie's tips on potty training and sure enough they work!! This is the easiest puppy ever. They also have a deal where you get everything you need for the puppy that's included in the puppy cost. Loved my experience. My wife wants another one already.

Amber was super helpful with my purchase of my Siberian kitten. She even walked the kitty litter and accessories to my car since the mall was closed. My daughter is in love with her early Christmas gift. My daughter named him Mr. Fluffels.

I quite literally can not say enough good things about this place! I just moved to Denver on a whim a few weeks ago- I kind of started to think I made the wrong choice because it seemed like every single establishment I went in the people were miserable and the environment was less than desirable. Amber changed that for me! She was so incredibly kind and genuine and made the whole entire experience of buying my puppy so enjoyable. I came in to pet city knowing exactly which puppy I wanted and Amber made sure I got to snuggle and play with him right away. She was so knowledgeable and helpful the entire process. The store is so clean and well kept, all of their animals are so loved and it SHOWS! The staff at Pet City truly changed my opinion on pet stores. I got the pleasure to speak with the owner too who was so sweet and gave me the opportunity to see my baby’s parents, how special! I can’t recommend this place enough and I’m so grateful for them. I’ve found my new best friend 🩵🐶

This place! What an amazing experience. You could tell these puppies are so loved! I couldn’t help myself and got this little girl for my hubby for Christmas. He absolutely adores her. She is so sweet, happy, and most importantly healthy. They gave me info on the breeder, sire, and dame as well as all the certifications, standards, and guidelines the breeders need to adhere to. It made me feel confident I was making a well informed decision. Thanks so so much to Amber and Christa🥰 I appreciated the steps I had to go through. She was completely worth it!!!

I had an absolutely amazing experience through Pet City. I went in feeling very hesitant and not sure if going through a pet shop was right but after seeing my sweet boy and talking to the wonderful representative Jami I knew I had to take him home and that he was being treated well. Jami was perfect with answering any and all questions, she was very professional but I could tell that she truly loved all of the sweet puppies at this location. Thank you for helping me out Jami and I promise I am taking great care of your “Mufasa”.

Ever since I moved from Florida 7 month ago, I have been visiting this shop every Saturday. Is very clean and the animal are well taken care. Staff is extremely kind, knowledgeable, understanding and patiences. I finally got our new family member a beautiful silver lab and the process was so smooth and beyond our expectations . Corey was wonderful thank you for helping us through the process.I highly recommend Pet City 100%

I can say that my experience at pet city was amazing I walked in and they all greeted me asked me if I needed anything or if I was looking for anything. This coworker named Alexis was so happy and excited to show me all the puppies she though was best for me and after I just didn’t click with any of the other dogs that she showed me she helped me find an amazing, beautiful strong, and playful puppy that I’ve always wanted and I’m very lucky for her because of the fact that she helped me out and she made sure I knew everything in just made my experience at pet city so much better than the last time that I went. I just am so happy that she’s home with her new family running and playing, her name is lena.

My family went to Pet City to get a couple birds for our household & both of the employees who helped, Miss Jah & Linda, were very knowledgeable about their animals. They knew exactly what we needed & helped us to make sure that our new bird friends wouldn't be uncomfortable. They definitely made the experience stress free as well as fun. The facilities were nice and clean & the rest of the staff were very friendly as well.

It was love at first sight! On a whim we stopped in (they have fantastic window displays) and looked around. We had two types of dogs in mind we wanted to just ... see. We didn’t see a Pomsky on the floor and when Jami walked by she knew we were looking for someone special. Our sweet little boy came out and it was an instant bond with our family. Jami is extremely knowledgeable and was so friendly throughout the entire experience. In fact she told us she would bring our items out to us, all we had to do was pull up - EASY! Honestly, it’s rare to find this level of service; I am so thankful. It’s obvious the love and care everyone has for these puppies. I couldn’t have asked for a better experience to find and welcome our new love. Thank you SO much, Jami you’re the best! We will be back to refill on the food and of course bring our little alumni in to say hi!! 🥰