2/5 Ellen M. 6 months ago on Google
Usually
we
really
love
going
to
planks
because
their
food
is
good
for
the
price
and
typically
the
service
is
fast
and
good.
However,
our
most
recent
experience
was
very
lacking
in
customer
service.
I
have
been
working
in
customer
service
(specifically
the
hospitality
industry)
for
the
past
18
years
and
know
what
it’s
like
to
deal
with
customers
on
a
daily
basis.
That
said,
you
still
have
to
show
up
to
your
job
and
do
the
job
you’re
paid
for
and
at
the
very
least
show
a
moderate
level
of
respect
for
your
PAYING
guests…
After
all,
that
is
how
you
make
your
money.
Tonight,
my
family
and
I
were
sitting
on
their
covered
patio,
trying
to
enjoy
a
dinner,
but
the
music
was
so
overpoweringly
loud
that
we
couldn’t
even
hear
each
other
over
it.
We
asked
several
times
to
turn
the
music
down
and
we’re
told
that
because
it
was
trivia
night
they
weren’t
going
to
be
able
to
so
-
we
understood
that,
but
asked
before
trivia
started
at
least
can
we
get
the
music
turned
down
so
that
we
could
hear.
After
all,
trivia
was
about
30
minutes
from
even
starting.
What
was
the
harm?
After
waiting
about
25
minutes
for
it
to
be
turned
down
to
a
reasonable
level
we
walked
in
and
asked
the
bartender.
The
bartender
literally
shook
his
head
and
said
it’s
not
going
to
happen,
and
then
walked
away.
That
was
it
no
other
explanation
no
taking
the
time
to
listen
or
care
or
show
respect
for
your
customer.
“It’s
not
going
to
happen.”
But
truly
what’s
worse
than
that
is
that
he
just
walked
away…
What
a
terrible
way
to
treat
someone
who’s
paying
to
dine
at
your
establishment.
Again,
I
understand
havjng
bad
days
and
difficult
customers,
but
a
simple
request
to
turn
the
music
down
did
not
illicit
that
response.
I
will
definitely
not
be
returning
to
planks,
when
previously
we
had
gone
at
least
1-2x
a
month.