If you are booking this for a event be careful, they offer early check in but it’s only if available even one book in your room, they say you can. Prices are cheaper 3rd party so do your research. If you’re booking a block of rooms, there is no discount and they don’t add the rewards on even though that they say that they will. Be carful of Jr. Suits because with the heat so high in Columbus the AC flooded the floor and me suitcase was soaked when we went to check out. I brought to the front desk and all they did was apologize. My wife also stayed into another room since it was our wedding weekend and our liaison Jasmine said that for the day of to help the makeup artist and hair stylist that a raised chair would be brought to the room. That never arrived. When brought to their attention apologized again. I feel that how beautiful this place is and for the price it should stand behind what they agree. I feel treatment here is not for the people it’s for the business downtown. Will not recommend for the price. Wish for my wedding weekend we would have went else where. Please hold them accountable for their actions Managers don’t care and it shows (people in people out)

I stayed here for a conference this past week. Everyone was very nice. I was a little concerned because I couldn't lock my room's deadbolt so I called the front desk. They sent maintenance to check it and ended up switching my room because after he changed the lock and determined the issue was the card-reader, not the deadbolt. The bathrooms were a little odd. Both my original room and the room I was changed to had odd wallpaper of people wearing paper glasses (like 3D glasses). If your elite status is platinum or above, there is an elite lounge called Club 21 on the 21st floor. It wasn't mentioned at check-in but I thought Renaissance properties had lounges so I did a Google search and found it. They had a basic breakfast in the morning and snacks in the afternoon.

I am curious who this hotel paid off to be listed as a 4-star location. This was absolutely the worst stay i have every had at a hotel! The drop ceiling in the shower fell in on me as i was taking a shower! This was absolutely the worst stay i have every had at a hotel! The mattress felt like a sheet of plywood and the pillows.....well they might as well have not even included them. From the lights burned out in the elevator lobby to the $210/night price there is absolutely nothing i would recommend about this location aside from the valet service (which i have no complaints about). I attempted to contact a manager before leaving a review and they would not work with me at all. Absolutely would not recommend, find somewhere else. Note to the management at this location - DO BETTER! This is FAR from a 4 star hotel. Due to the hotel room conditions i chose to leave. Waste of money!

I recently stayed at the Renaissance hotel in downtown Columbus, Ohio, and unfortunately, my experience was far from satisfactory. I want to share my concerns about the moldy hotel room and bathroom and the unsatisfactory response from the staff regarding the refund. Upon picking an item I dropped on the bathroom floor, I was dismayed to find noticeable black mold in both the room and the bathroom. This discovery was particularly alarming as my young son, who suffers from severe allergies and asthma, was traveling with me. The mold presence posed a significant health risk for him, making the stay extremely stressful and uncomfortable. I immediately reported the issue to the front desk I was disappointed by the staff’s response, as they only offered a partial refund Given the potential health consequences and the inconvenience caused by the mold, I firmly believe a full refund should have been provided as a fair compensation. It is disheartening to encounter such a lack of empathy and accountability for the hotel’s shortcomings. While I understand that issues can arise, it is essential for hospitality establishments like the Renaissance hotel to prioritize the safety and well-being of their guests. I hope that management will take my feedback seriously and take steps to prevent similar incidents in the future. Overall, my stay at the Renaissance hotel in downtown Columbus was marred by the mold issue and the incomplete refund, leaving me disappointed and questioning the level of customer care provided. As a loyal guest of Marriott Bonvoy, I expected a better experience. I hope this review serves as constructive feedback, and I look forward to seeing improvements in the future.

They only have valet parking $$ . In witch they did a fabulous job having our car ready to go out for dinner and in the am when we werrr ready to go. So I guess I can’t complain about the valet. The breakfast servers were on it but the food served was not. $$ buffet style and it was not hot. The room bedding and air quality was great. So I slept good. A nice full mirror in the sleeping area but no lighting near it.

Hotel was not worth the price, valet damaged vehicles and no one takes responsibility. I stayed at this hotel for a wedding over the 4th of July weekend. While I was there the valet curbed my wheels and scratched my paint. Since it was a holiday and the damage was discovered after I had left, I did the sensible thing and Immediately contacted the hotel. Their manager was not in over the holiday weekend so I was asked to wait until they were back in on the next business day. I called and they put me in touch with the valet who refuses to repair the damage caused by their employee. Hotel won’t help either. Would not stay here again nor would I recommend anyone to stay here.

The room was nice. We were staying here for a conference, and the free breakfast offered for the conference could have been better. The location was very convenient because it was within walking distance from so many things to do. I would stay here again.

The staff members at the front desk were very helpful and took care of my issues immediately, valet was also great. The bar staff needs to be a little nicer to kids, the cleaning crew needs to be better. We had asked for no cleaning service during our stay, but did request towels since we had 4 people in our room and were only giving 2 bath towels. While we were gone for the day housekeeping entered our room. took 2 of our unused towels, removed the duvet cover from my comforter. and shoved the blanket into the space above our fridge not even folded just shoved. they made one bed and put all their belongings on my unmade bed. the blanket without the duvet cover looked old, dirty, stained and ripped and seemed to be missing most the stuffing inside it. the front desk handled the situation very promptly and comped our valet without us even knowing. the staff members again at the registration/front desk were very good. we also received wash cloths that were completely torn and looked like maybe they were housekeeping rags instead of wash clothes. our Ice machine was out of service on our floor, and no microwaves in rooms, there is a community microwave down the hall. the room was a little cramped and lack outlets in the right places especially when you have 4 guests in a room. they have a fairly big chair and a desk with a glass top that is just taking up too much space once you try to open your suitcases or get ready with a full room. Bathroom was nice and large, water pressure was great. overall i would give this hotel a 3/5

The rooms were clean and the bed was somewhat comfortable. My spouse can sleep anywhere but I had some trouble falling and staying asleep. You have to pay 30$ daily for valet parking, unless you know somewhere else to park for cheaper. Unfortunately we were visiting from out of town so we didn't know where anything was. We had an issue with our complementary breakfast, but our travel agent fixed that. The manager Colin even personally showed us where to go in the morning and also competed out breakfast that we bought at the hotel restaurant.They have a gym on the 4th floor. The hot tub (best part of the hotel) and pool is outside and located on the 4th floor.

Upon check-in, we learned there was no AC. The staff never offered a discount for the inconvenience - we had to ask. I booked this hotel solely for the rooftop pool and it was a complete disappointment. The pool furniture is old with paint chilling away on the loungers and the cushions are not maroon, but grey and worn out - falsely represented in the internet images. There were no towels when the pool opened and no food or service. It’s time to update this entire hotel to be honest. It clearly has been neglected. The rooms are run down and frankly were not very clean.

Madison law at the front desk was extremely professional ,welcoming and made me feel at home .. The lobby decor is Exquisite. The Hotel is extremely well-maintained , the rooms as well as the hallways Clean smelling and well-maintained. The is Staff is very fast acting… The next time Iam in Columbus Ohio this is the only place I would stay thank you for making my stay wonderful.

Check in was at 4:00... our room was not ready until after 6pm. And we were in town for a concert that started at 5. I understand they were busy and stressed but the staff was very rude and there was no compensation at all on their part, the least they could have offered was breakfast for the inconvenience of 100+ people not having a room to get ready in. When we asked about compensation the staff literally scoffed and said no there's nothing we can do. Will not be staying here again!

Punished for a mistake. I made reservations for two rooms for two nights for a cost of over $1500. I did use the prepay rate which does not have the option for a refund, but does allow you to change the date up to four days before the stay. When I needed to change the dates because the concert was rescheduled, I accidentally canceled the room instead of changing the date. I immediately called the property to tell them what happened and to see if they could help. I was told that there was nothing they could do. I called to speak to the supervisor, accounting, and Marriott's corporate line. I was not asking for a refund, but simply to move the stay which was an option ten minutes prior. Corporate called the property in Columbus and requested the property to provide the credit. The property refused. They said there was nothing they would do. They said as soon as I hit cancel they were within their rights to not do anything for me. I just can't believe a hotel of this caliber would have the worst customer service ever. I hit the wrong field on the website and I called immediately to fix it. But they wouldn't hear of it. I guess they needed that $1500 more than me. I learned a $1500 lesson not to stay at a Marriott again.

These are great hotels for business trips and couples. Not for youth hockey teams! My advice to the hotel don't schedule group travel with Hockey Time of your NOT kid friendly. Experienced hotels support such travel with early breakfast for the kids early games, like a buffet. The restaurant closed at 9pm! The bar would not even turn on the NFL Playoff game for the family/team visiting from Buffalo. Most hotels set aside a room for the kids. THIS HOTEL DID NOTHING TO ACCOMODATE OUR STAY!

When you make a mistake, you’d think you’d take responsibility. I was suppose to stay here from Monday-Friday, yet while I was working in the middle of the day I get an email thank you for your stay. After calling the hotel the lady was not only rude; but made it sound like it was what it was. I then make sure I double checked my confirmation along with the app, everything says checking in on 24th & checking out on the 28th. I drove all the way to the hotel in the middle of my work day, just to figure out what is going on, finally after trying to talk to the lady at the front desk and getting no where i informed her that I’m just going to grab my belongings and leave, since 1. She was extremely rude & 2. She couldn’t give me any answers on the situation of what happen. I have yet to get a phone call from the manger, as I have requested multiple times. I held off on leaving any type of review but after the 3rd call it clearly shows how great of customer service he gives. Save your money their is plenty of nicer hotels in the area FOR SAME PRICE, the hotel is older and needs updated. Poor water pressure, and clearly they’re missed organized at the front desk.

I've stayed here twice, the second time we brought friends. The staff is always friendly and helpful. The valet attendants do a great job and really hustle. The beds are comfy the rooms are spacious and clean, but be warned, the toilets are low. It's in a great location and I will likely stay here again.

The Renaissance is a lovely hotel in a great location. Andrew at the front desk is awesome and a breath of fresh air. 👌🏾 The entire staff here is wonderful. The only reason why I didn't give the hotel 5 stars is due to the thin walls. I was able to hear the doors slams and toilets flush from other rooms.

Staff was very helpful and friendly. Very clean, well organized. The absolute best turkey club sandwich I've ever had. The only thing I would criticize was the toilet. Very very low and difficult for seniors to use. All in all a very nice hotel and staff. I would definitely stay here again.

I normally really like Renaissance brand hotels. This one does not seem worthy of the brand, but it was a bargain, so I do not want to complain to much. Attended a conference there. Hotel management refused to adjust room temperature even though everyone complained that it was way too hot. Although understaffed, the restaurant and bar staff work hard and do the best they can. Restaurant food was pretty good, but takes awhile to get it.

I have no idea how this is a 4 star hotel. The rooms are outdated, the beds are terrible, the sheets are rough and old. The worst part - you can hear your neighbor word for word while you’re in your room. You can also hear the doors slam in the hallway from your room. Terrible hotel. 2 stars simply because there weren’t bugs in my room, which wouldn’t have surprised me.

Nice hotel, parking is expensive and valet only, restaurant is pricey as well. Pool area is nice, kids had fun! Rooms are nice, but lack basic amenities like a microwave and appropriate sized refrigerator. Our fridge was nothing more than a tiny beer fridge that had some frost and leaking issues.

This hotel is quite long in the tooth. Broken lamp in room, worn out carpeting. Generally dirty. Nice service. Nice location and good breakfast. But the hotel is overdue for a renovation.

Treated very poorly at check in. Typically stay at the Hilton Canopy which is excellent. This will be my first and last day at the Renaissance in downtown Columbus. Unfortunately, the actions of one can overshadow the good efforts made by the rest of the staff. Management needs to realign the front desk staff.

Today 9/17/21, I was part of an organization that had an event at this hotel. Once upon a time, I worked in the hospitality industry and I'm familiar with its many challenges. We had a group of about 60 participants. There was a huge group of magicians having an event one floor below us "not joking about that. None of OUR people disappeared." The staff was fantastic. The Banquet staff was "top shelf." The gentlemen restocking coffee were on top of their game. Meal services with breakfast and lunch went on, without a hitch. Many of my fellow participants didn't understand the concept of placing your used plates on the tray stands. The banquet staff efficiently hustled them off the tables of the participants. The food exceeded my personal expectations. For lunch, we had a salad, corn medley, mac & cheese, brisket, and an apple dessert. Everyone raved about the meal. The mac & cheese was fantastic. My hat is off to the culinary staff. There was a a small issue with a couple checking in. A second front desk person saw me waiting behind them, and offered me assistance. (I just wanted to make change for valet tips.) He was very helpful. It was a warm day and the Valet staff had a lot of cars to retrieve at once. They hustled and brought our cars up in an efficient manner, considering the large rush of people. It was a great experience for my organization. I am not the planner for these events, but I would gladly cast my vote for the Renaissance in the future.

Stayed here for my older brothers wedding and the hotel choice seemed nice when I walked into the hotel lobby until I got to our room which was surprisingly small for my family of four and was a conjoined room but we only used one of them. Walls are paper THIN, so thin that we just so happened to hear the people in the next room doing the deed. The Wi-Fi has no reason to be that expensive so I don’t know why they say they offer free Wi-Fi considering it’s $14. Wouldn’t recommend anyone to stay here because I know I won’t be again anytime soon🙄😬

I have been coming to the Renaissance downtown Columbus, Ohio for years now and it is by far my favorite staycation hotel. Not only is it conveniently located, but I ALWAYS have a great experience! The service is quick, and Grace is always so nice, friendly, resourceful and patient. Keep up the great work and see you soon 💗

I park here almost daily and I love the staff for valet! They are always so kind, especially Jordan who never fails to greet me with a smile. It is exceptional service no matter what!

Had the most pleasant check in I’ve had in years! The agent who’s name we forget (Maybe Riley or Drew? He’s blonde with glasses) complimented our whole party’s outfits and made us feel warm and welcome. He also gave us info on the surrounding area including breakfast ideas. 10/10 give that person a raise!!!!

One of the crappiest Renaissances I’ve stayed at. Don’t go by the name in this case as it’s an inferior hotel. Alarming to see the condition of this hotel as Marriott considers Rennaisance as “Distinctive Premium”. Old, disheveled, rickety elevators, dingy rooms with limited lighting, dated bathrooms, windows/tint make it seem half a century old. No basic amenities like drinking water. HVAC is old too and buzzes / hums. Quick service when I asked for a toothbrush, but not the most professional or presentable staff.

The best part of our stay was Troy! He was so kind and helpful. What a sweetheart! Such a pleasant person to work with. The rooms are always very clean and comfortable when we stay. We enjoyed the pool thoroughly.

Stayed here when attending a conference on premesis. The convenience is a definite benefit. The room was adequately furnished, as hotel rooms go. This one was actually a wheelchair accessible room (not specifically requested), with plenty of room to move about (one of the nightstands removed), and roll-in shower. Shower drain was marginal, water also ran to the center floor drain- presenting a wet floor when using the bathroom afterwards. A few towels addressed that. However the (wall mounted) toilet was too low: ADA requires 17 to 19 inches for suitable transfer. The bathroom counter on the other hand was too high for comfortable wheelchair use (but had good clearance)- ADA requires no greater than 34 inches, it was probably 35 or 36. I would expect the accessible rooms to be properly dimensioned. Like other patrons, I was dismayed at the daily parking charge- opted for a ride share service. Seems like an airport shuttle would be a draw. Speaking of things missing, that would be complementary breakfast (I am not a Bonvoy Platinum Elite status). There are hotels within a block or two that do offer this, and are likely to attract my future patronage.

I came here around July 23-25 I forget when but we had to change rooms 4 times Because there cleaners Suck. Although Its a pretty nice place The beds were comfy. Andrew at the front desk was very nice so if see him give a nice little TIP. ( There is no microwave Thats a safe I lost a bag of popcorn for that )

We reserved room blocks at the Renaissance Columbus Downtown Hotel for our September 2023 wedding. We worked with Event Coordinator Jassmyn Taylor and were extremely happy with the service she provided. If you are getting married in downtown Columbus, I would recommend reserving rooms at the Renaissance for your out of town guests.

The good: great service, location and room sizes and yes they have a club room. Nice Marriot loyalty recognition. Best valet service perhaps at any hotel anywhere. The bad: club room closed on weekends The ugly : this hotel BADLY needs some tlc and a fresh coat of paint. It's really bad. It feels like it's 1978 and it's everywhere.

Ridiculous priced parking, $40 overnight on the weekend. Of your not in the Marriott club there's no wifi. Only Netflix and YouTube on the half smart tv, cant cast to it either, and rather basic cable. A white Russian and 2 Sam adams cost me 33$ at the hotel bar. I'm just more frugal than that is all. But the room was immaculate!!!! Very modern, slept amazing on the world class mattress. Very quiet rooms as well, the walls are not thin. I was not the one who paid for the room, I was able to walk to a Blue Jackets game in a few minutes from the hotel, it's located in a great spot... once u find the thing. And a parking garage attendant i asked "where is the Marriott?" told me it wasn't the right building 🤣🤣🤣 so I only paid 7$ for parking a qtr block down Gay st. He saw my VW bug and assumed I was staying at the Marriott motel, not the Marriott Hotel, I do thank him! It's a very short walk and it was super nice out. I do believe my room stunk of weed when I left and I never heard a word about it cuz I smoked my cigarettes outside. The room keys worked properly too... no slide locks that take 4 tries. Very fast elevator that doesn't jerk your stomach at each stop! Loved it.

Make sure to use ʜᴏᴛᴇʟʙᴜʟʟʏ. ᴄᴏᴍ when booking your place. This website will compare thousands of hotel sites and usually will have rooms much cheaper than others! Thank me later! This hotel is one of the highest rated in this area. I have been coming here for years. If you choose this place you will love it I'm sure! I've stayed here twice, the second time we brought friends. The staff is always friendly and helpful. The valet attendants do a great job and really hustle. The beds are comfy the rooms are spacious and clean, but be warned, the toilets are low. It's in a great location and I will likely stay here again.

The hotel staff is very professional and kind. Nice and quiet stay. A few good restaurants in walking distance While I was in Columbus I took the opportunity to adventure to the West Side of Columbus to visit one of the many delicious Mexican bakeries.

The only reason I'm giving this place five stars is because I can't give it six. The Renaissance Columbus Downtown is a beautifully renovated, historic hotel with super thoughtful, helpful, and friendly staff! Thank you all for a wonderful visit! The valets made my stay easy and pleasant. Need help bringing in luggage? No problem. Wish to have your car brought up from the garage? Done! I look forward to my next stay at the Rensissance!!!

It was fine but the hotel overall looks a bit dated and worn. For billing itself as a contemporary hotel and one of the nicer places in the city, parts of the rooms and hotel definitely looked like it’s been a while since it has been updated. Service at the front desk was great. They immediately granted my request for a room away from the elevator/ice machine since I was traveling with kids on a wedding weekend. At the time, all the bars/restaurants were closed. No bell service. No housekeeping. But that’s Covid for you I guess. It was fine overall, but I wouldn’t choose to pay the higher price again when it didn’t offer anything more than something like a Hampton inn would.

Absolutely WORST experience ever. Reservations were incorrect for my family along with multiple guests that were also _there for the same wedding. Blond haired heavier built front desk lady was rude and had a strong "oh well" attitude. I ordered non feather pillows, extra blankets, and towel sets while checking in on the Marriott app 4hrs prior to arrival. Items we're NOT received. Figured since the room was wrong and we had to be moved that they would bring the items to the new room..... nope. Re-ordered same items almost 12 hrs later and still didn't receive anything. Received a portal message asking if I received them and was told they'd be delivered in 15/20. Unfortunately I only received 2 towel sets. Wifi was NOT free and very choppy if you log into YouTube or Netflix. My next time visiting Columbus, Ohio I will make sure myself and the other 10 guest, stay at a better hotel with a more welcoming staff. Valet staff and housekeeping manager were AMAZING.

The beds were good and the service was excellent, but the shower took ages to heat up and then would burn us even when set to cold. The toilet didn't flush all the way, and it alternated between having to push the handle down or pull it up. The TV channels didn't have any information about what show was on, and the heater/AC was strange and didn't seem to work right. The pool was nice but sadly extremely cold, and the location was wonderful.

My room was nice and clean. Staff was very friendly and the valet service did a great job. I loved being able to text them on my way down and have my truck waiting for me.

This location needs updated so badly. The molding was literally falling off the walls in our room, sheets were stained, walls had stains, and the bathroom sink didn’t drain. With so many other choices downtown I would consider another hotel. I do not think the facilities are up to par with Renaissance branding (and pricing for that matter). We were pretty disappointed.

I had a meeting at the Renaissance Downtown Hotel this morning to tour the facility for the Brady Ware Women’s Leadership Conference we’re hosting there in June. The hotel is beautiful and Amanda has been great to work with. I was running late for the meeting, it was pouring outside and I didn’t see the “valet parking” sign before entering what I thought was a parking garage. I pulled in and Nick greeted me. I asked him for parking suggestions and told him I’d only be at the hotel for about 45 minutes and was running late. He was so kind and offered to keep my car nearby for me and validated my parking. It was such a kind gesture and took a lot of stress off of me so I could get to my meeting. Thanks so much Nick!

So I'm here on business and the company has made reservations. The company had not paid for the rooms because of some confusion to our reservations. We called our travel office and they guaranteed payment. However, the attendant was very reluctant to give us rooms unless we place it on our personal card and then have the company reimburse us. Mind you this is a fortune 500 company that keeps its commitments. We only had a three hours before we had to travel onward. Anyway 2 hours later they received the authorization and then the attendant offered the rooms. My colleague accepted but I declined because our limo was due in 30min. I will be writing this event to our company and hopefully we drop this hotel for I got no rest but aggravation. So much for customer satisfaction or working to resolve issues. Horrible job I would have expected better.

My room had hair on bathroom wall and towel rack was broken. Called to have that fixed came back to room door was left propped open and towel rack was not fixed. Next night toilet stopped working. Finally moved me to different room. That room was smaller with smaller bed, bathroom floor was dirty and had used soap bar in shower. Asked for a partial refund or reduced price. Manager said they couldn't do anything because I had gone through Expedia. Next day talked to another manager, she said we would get points back to use later. Would take a couple days to show up. Two weeks later and nothing. Very poorly run hotel.

The hotel is beautiful is the staff was fantastic. Everyone was very very friendly, helpful, and professional. Maddison made what could have been a difficult check in a breeze and remained warm and attentive through the weekend. All of the valets were kind and prompt, including Nick who sent us off with a final great impression.

This location is a good central location to many areas. The staff was professional and outgoing with an authentic approach. However, the facility itself is tired and in need of updating. The pool fell short in providing a welcoming environment as it is perched on the outside decking of the 4th floor, really nothing more than an in ground pool surrounded by a slab of concrete and insignificant seating sparsely populating the surrounding area. Bottled water was nowhere to be found and coffee service was not available after 9:00 AM creating and a significant gap in on site dinning availability as the restaurant did not open until 11:00~ In summary, the staff was great but too many deficiencies to overcome in the facility to warrant another stay.

Breakfast 🥞 is not stellar: Fruit has no taste, pancakes are toaster variety that are served frozen, then thawed out eventually in food warmers. Shower 🚿 water was completely cut off at 10pm, and was not available again until 5 am. 🤦🏻‍♀️ With no warning. Pool was fun, open air, 4th floor. Pool tables/Chairs are worn. You have to go down to front desk and get a wristband for every person in ur party deciding to swim, which is a little inconvenient. There was not enough clean towels in the rooms. Normally there is a set of 4, only a set of two available. Entire hotel seemed as if it has seen better years. degrading tint film on glass makes it hard to see out the window.

The hotel was nice. It was older and a few things were updated but many were not. Some of the lamps in the room did not work. I has to run an extension cord across the room to plug in my computer because they had the cofee pot and refrigerator plugged into the outlets near the desk. Also candy was spilled all over the floor by the window by a previous occupant and it was not cleaned up prior to my stay. The breakfast was very expensive and there were out of fruit, with very few healthy options.

We loved this hotel! The staff there is TOP Tier 🤌 the building itself is charming, clean and unique. We ordered room service and that was fabulous. There is no parking (free anyways) for guests and valet was 45.00 which is fairly typical of hotels in this area. Would absolutely stay again.

In town for a convention, upon arrival on Friday, we used the fast and friendly valet service for the car. During check-in, the hotel was offering wine and champagne for its customers. Room was great and clean. If you do not want to eat at the hotel restaurant, there are a few dining options within walking distance

Staff were friendly & pleasant at all times of the day. Rooms were very clean & comfortable! Location is a quick walk to the State Capitol & close to restaurants & entertainment (theatre). There's a restaurant within the hotel that offered breakfast, lunch & dinner. Overall, it is a very pleasant option for business or pleasure.

The Renaissance Columbus Downtown was a pleasant stay for me and my husband. Excellent service upon our arrival from Valet attendants, Front Desk Associates Restaurant personnel to the entire staff. Great location as well as impressive decor

Perfect stay for my wedding! Service was superb (shoutout to Grace). Room was nice and they treated us with a sweet surprise for our special weekend. Highly recommend!

We used points for this stay which should not matter but I believe it was a factor in the room we received. At check we were informed that we were being “upgraded” to a Terrace Suite. After attending an event we were very tired and ready to relax. We got to our room and immediately got many not so suite surprises. Our bed was a pull out couch/bed with a super uncomfortable thin mattress with only a sheet set and two pillows and no duvet as a top cover. Took them about 30 minutes to find two super thin very used blankets! The tv was in a cabinet not facing any way in which you could relax and watch it we had to try and position it without having it fall out but even then could only see half of the tv. There was a full sized refrigerator placed right next the bed. This might seem trivial to some but the toilet was so it was almost too hard to sit down being so low! This room is not even available for booking on the website! I just feel whether we used points or not they should have been up front about what to expect. You couldn’t pay me to stay at this hotel again!