1/5 Janelle F. 6 months ago on Google • 3 reviews
I
have
been
going
to
chili
Thai
since
2018/2019
and
the
service
was
always
great
and
the
food
even
more
amazing.
Since
they’ve
closed
and
with
new
owners
or
management
they
have
made
a
turn
for
the
worse.
The
service
I
had
was
absolutely
unacceptable.
We
waited
atleast
30-40
minutes
before
I
had
to
waive
down
a
server
to
take
our
order.
It
was
busy
so
I
understand
but
every
waiter
was
going
to
every
table
around
us
and
refused
to
serve
us
or
even
check-in
with
us.
They
even
helped
customers
who
came
AFTER
us
and
took
their
order.
Once
we
ordered
we
got
our
drinks
and
once
again
was
ghosted
by
our
server
who
was
also
the
manager.
She
never
once
communicated
about
wait
times,
updates
on
our
meal,
re-filling
our
drinks,
or
anything
else.
We
processed
to
wait
another
20-30
minutes
before
we
saw
the
customers
who
came
in
AFTER
us
being
brought
food
and
appetizers
before
us
.
I
decided
to
go
speak
to
the
server
at
the
check
out
station
who
was
supposed
to
be
our
server
to
articulate
what
we
were
feeling.
I
was
respectful
and
just
wanted
an
apology
or
an
update
on
our
food.
While
I
was
speaking
2/3
of
the
orders
at
our
table
was
brought.
She
was
VERY
dismissive
and
insensitive.
She
didn’t
make
eye
contact
and
proceeded
to
do
what
she
was
doing
as
if
I
wasn’t
there
and
there
was
no
ounce
of
empathy
for
the
situation.
I
went
back
to
my
table
but
felt
so
uneasy
about
the
conversation
I
couldn’t
even
eat
my
meal.
Another
server
was
passing
by
and
asked
if
we
were
good
and
brought
up
the
situation
and
she
proceeded
to
do
nothing
and
also
acted
as
if
she
didn’t
care
and
just
said
“the
tips
are
shared”.
At
check
out
was
the
same
server
and
I
proceeded
to
ask
for
the
manager.
The
manager
was
our
original
server
and
as
I
had
spoken
to
her
before
I
reiterated
what
I
felt
as
a
customer
and
communicated
how
I
felt
dismissed
and
like
I
was
an
inconvenience
for
them.
She
proceeded
to
simply
reply
“Okay”
and
walked
away.
The
other
server
proceeded
to
check
us
out
and
I
specifically
told
her
no
tip.
She
then
gets
passive
aggressive
and
starts
over
explaining
to
me
a
about
the
process
of
signing
a
receipt
as
if
I
don’t
know
how
to
check
out.
She
even
starts
saying
“you
need
to
write
it!”
And
starts
passive
aggressively
smiling
and
laughing
while
shaking
her
head.
Almost
like
us
being
treated
horribly
this
entire
time
didn’t
happen
and
we
don’t
hold
the
right
to
refuse
a
tip.
As
if
horrible
service
should
be
awarded.
We
all
paid
and
I
asked
for
bags.
She
leaves
around
the
corner
says
something
under
her
breath
and
throws
us
the
bag
on
the
counter.
Not
even
making
eye
contact.
I
have
NEVER
felt
so
disrespected
by
an
establishment
and
I
will
not
be
returning.
FOOD:
As
far
as
the
food
the
Thai
tea
was
the
best
part
and
was
10/10.
The
chicken
pad
see
ew
had
great
flavors
but
I
had
to
remove
the
food
from
my
to
go
box
because
they
served
us
the
most
oily
plate
of
food.
I’m
not
sure
if
I
can
finish
my
food
because
of
how
much
oil.
I
can
not
see
myself
coming
back
and
paying
for
horrible
service
and
oily
food.
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