The customer service is very poor. You are required to wait in line (which is fine), but not a single employee greets you or asks the purpose of your visit. I waited in line for 30 minutes for them to say they could not assist me. Others in front of me waited just as long just so they could pick up merchandise. My recommendation is simple, greet your customers and ask a brief question of what they need then you can quickly show them the register or say the store cannot help. This would prevent people that have two minute transactions from standing in line waiting for full service clients to shop and purchase their merchandise. I mentioned this to the salesman that talked to me, and he said they were too busy to do that. My recommendation to shoppers is to go to Diamond Cellar around the corner. That is a top notch business. My experience with service, selection and price is nothing less than 5 stars.

I gave this store a poor rating for customers services. Staff was not helpful when I enter the store it took them 20 minutes to acknowledged me. I waited just to see how long and if I would receive help. After waiting ten more minutes with no help and two staff members walk pass me without speaking a turn and said I had attention on was buy something and you have just lose a sale by poor customer service. I will never shop there again.

First time engagement ring shopper here! I called to see if I need to make an appointment for me and my boyfriend to come shop around. The lady "CJ" on the phone started to giggle like it was a stupid question and asked if I even know what I want to look for and I told her no because I truly don't know what I like... again, I'VE NEVER DONE THIS BEFORE. She laughed and sighed and asked for my name and when I'd be there. She acted very put out, uninviting, unwelcoming and just down right rude. I haven't even made it through your doors and I know I won't be stopping in. This is not a way to treat your potential customers and I hope all you brides and grooms to be reading this don't ever feel as belittled as I did during such a special time in your lives. :(

Brought my watch in for a simple battery replacement. Purchased the lifetime battery service. Cam home and a couple days later there is water in my watch. Take it back and they give me an estimate of $200 to fix what they caused. They eventually decided to not charge. Told me it would take 4-6 weeks to fix. Its now been 8 weeks and no call. I call and the phone just rings at 11 am. Finally a fax machine noise comes on. Not impressed as they don't return calls nor seem to care.

Ms. Leslie is a Legend! I brought my husband a bracelet as a wedding gift from Kay’s in 2021. My husband broke a link out of it. The Grove City location was unable to assist, they wanted us to turn it into them and they would send us a replacement. Unfortunately the replacement from Alabama was broken, so we received a call that we could look on line. We find the exact bracelet for the price I paid. We were told we would have to wait for it to go OFF sale and they would charge us the difference between the sale price and the original! My husband wanting to keep the original called his favorite location at Easton, and Leslie saved the day. She was able to get the sku number from my husband and tracked down the bracelet at another location have it shipped to the Easton store where we walked in and she replaced the broken link! He was able to KEEP the original bracelet with her help. She thought outside the box and delivered. WE will do ALL our business at the Easton Kay’s location from here on out!! Also John was so friendly while we waited. The absolute best experience. Thank You!! 😊

We purchased my engagement ring from the manager of the Easton Town center Kay’s. They told me my ring could be taken down to a 3 3/4. The ring we got pressured into buying after returning the tanzanite ring. I personally told them I’m a down and dirty girl. I need a rugged and tough ring. They mislead us into buying a tanzanite ring. Which are very easy to scratch and chip not the tough ring I just got done explaining I needed. After the transaction went through the manager told me the ring is delicate and to not shower or anything with it on. So I returned it and purchased another ring. That ring was to be sized. When my fiancée brought the ring home after 2 weeks waiting for it to be sized. It was still big. So I’ve been to 2 other Kay Jewelers. Both Kay jewelers told me it was sized to the lowest it could be which is a size 4. I’ve been wearing a spacer on the ring while I decide what to do, as to once again return this ring. My ENGAGEMENT ring for something that can be taken down to my size. Since my ring is impossible to be taken down that far because of the pressure it would put on the diamonds. They’re very unprofessional for a person in customer service career. I had the manager and a associate helping me that day and both acted like the ring was capable of being sized that small. Be prepared to be bombarded and pressured into purchasing a ring that isn’t even ideal for you to own. A happy experience turned into a very bad one with the manipulating just to make a sell.

Lewis is such a refreshing person what a vibe he has. If you want a great and positive service don’t hesitate going to this location and ask for Lewis.

Lewis is like no other. Fantastic salesman. Helped me stay within budget, kept my fiance and I happy. Personality like no other. Thanks for such an incredible 1st-time buying experience. I will always come back to Kay's Jewelers

It started off good. The salesman was nice, although seemed impatient at times. We found the ring I was looking for.. wasn’t looking to buy anything expensive. He talked about how we can bring the ring back for any reason and get it repaired or replaced if it’s damaged. We though it was awesome. He didn’t mention it was a warranty that we had to pay for. $80 warranty on a 200$ ring! He should have mentioned the price. Didn’t find out until I got home and was emailed the receipt. But I was happy with the ring so I said heck with it. Then I wore the ring around and realized it was too big. It ended up being 2 sizes too big. How we didn’t catch this when I was trying on the ring. I have no idea. But the ring kept falling off. So I decided to head back in and just exchange it. I liked the ring. Just give me a smaller ring. They didn’t have one in stock. So they had to order me a smaller one online. They said I would have to pay more because there was a store discount on the ring. I said fine. It go ahead and take off the warranty. They were incredibly rude to us when I asked them to take off warranty. At This point I just asked for my money back. I originally paid in cash. They pushed really hard to give the refund as a gift card to Kay’s. No thank you. I want my money. They said they had no cash in the store. And it’s policy not to keep cash. Ludicrous. This was at 6pm. How can you not have 300$ in Easton at 6pm? I told them I wanted a refund and I was unwilling to accept a gift card. Finally they offered to mail Me a check. 7-10 business days. This entire experience was such a disappointment. And it all came down to the staff and the policies in place. The ring was nice. Definitely worth the price. But I won’t be going back. There are so many other places to go. Beware of this location everyone.

Kay Jewelers in Easton has great staff especially Elisa J. & Eshan!! They both helped me find exactly what I was looking for and more! I appreciate there customer service and satisfaction!! They both deserve a raise!!

VERY pushy, but also had lots of ideas on ways to be able to buy their products. They took care of my warranty work beautifully & I was in & out quickly once I got past the selling. Gave them 4 stars cuz I hate pushy salesman, but they would have had a 5 without that.

Word of caution: They will sign you up for a credit card without your permission. My fiancee and I went in to look at rings, found one we liked and could made to fit my taste. The sales person named Gabby started talking about signing up for their credit card, my fiancee and I weren't really interested but agreed to have his credit checked to see if he could be approved. They said he could but he said he didn't want it and that were would be back in a few weeks to get my ring(he wanted to wait for our anniversary). A week later we recieved a Kay credit card in the mail, we figured it must be one of those fake ones they send so you sign up for one. We happen to visit another Kay's and asked them about it, the sales person looked and Gabby did sign us up for the credit card without our permission! After I got done canceling the card and getting it removed from my fiancee's credit report I called the store to complain. I spoke to the manager Ryan and explained what happen he told me it was our fault and we shouldn't have agreed to have our credit checked even though we explicitly stated we didn't want the credit card. Be careful when going here because apparently a credit check means you get a credit card if you want it or not!

Had to give one star.. They deserve O. This place is an absolute joke! Never ever will purchase anything from here again! We bought a ring from here decided to return it a month ago. We are still waiting for OUR money. Bullcrap!! The customer service sucks and tells us we'll recieve our check in 5 to 7 business days. Its been well over that.avoid the hassel dont buy from here!😡😡😡😡

Thank you Ryan, you are a true professional, could not be happier with the knowledge, service, and multiple purchases I’ve made with you!

If I could give a 0 star rating, I would. This place, not even just this location but the company as a whole, is just down right terrible with terrible customer service. I got my wedding band from there and my experience has been nothing but horrible. They are always rude and I will never go back.

Honestly go elsewhere. Do not give Kay’s any of your time, energy, or money. The customer service at this store is beyond awful. Despite the district’s manger, Ellen, and manger, Gabriella’s, promise that this is the best store in Columbus. Service was just as terrible as others What’s the point of making an appointment if that time, and time of the customer, is not honored? Not only was I not serviced 30 minutes after my scheduled appointment time, I was told to take a seat and not a single employee checked in to see what I needed, or update me on wait time. After 30 mins of waiting I informed them I was leaving and staff did not care or try to remediate. After dealing with issue after issue for the last 4 months, I should have expected this. Instead I gave both managers the benefit of the doubt and gave Kay’s one more chance to regain my trust. Clearly that didn’t happen. We will never ever give Kay’s a penny more and will be sure to share our horrendous experience with everyone we know. Save yourself the stress and frustration and go to a locally owned jeweler that actually cares.

Bad experience in January, the woman I worked with in the store couldn’t get me to spend more so she instantly was rude to me. She lied telling me my jewelry coupon didn’t work, I called customer service and they stated it did work and the store would call me back and never did.

Donald at Easton is the best. His personal touch to customer service is the greatest. With a world of selfishness and inconsideration for people these days really make you appreciate decent human experience. Especially when you spending hard earn money. Thanks Donald you're the best

Lewis in the Kay jewlers at Easton was absolutely amazing!!! He was very professional, charismatic, and so sweet in assisting my mother and I with find an engagement ring style that suited her. We will definitely be back!

Thank you for the assistance in purchasing my solitaire earrings. I LOVE LOVE them! The team was helpful, great listeners and knew their product to get me the perfect pair. This Kay’s location is always clean and in order and always have a great selection of items.

Don was absolutley amazing at helping me find the perfect style of engagement ring! He made it so easy for my partner to come in and know exactly what I want! Thank Don!

Amelia did a wonderful job picking out a beautiful gold bracelet for me at first I was apprehensive but now I love it. I get compliments wherever I go people can’t believe that’s it’s real and solid 14k got to love it

I have been going to Kay’s for 10 years… and everytime I find myself at this location…I always leave super unsatisfied. Uninviting, unprofessional and super judgmental people here. From the time my husband (boyfriend at the time) bought my first necklace there up until he bought my wedding ring there. The necklace on the chain would constantly break and we would have to send it out every other month for replacement. Finally, we were given a thicker chain, but with attitude behind it from management is crazier, to the promise rings he would buy me there that constantly cracked in half, we were always told because they were cheaper and to small in size for my finger that THEY measured. mind you a 16-year-old doesn’t need an expensive promise ring. To the time He was shopping for my engagement ring with my sister. He was constantly being questioned with jealousy behind our relationship, judgement behind the ring choice. I understand how selling jewelry works and commission, I do and they want you to get the most expensive because “they last longer” but when someone comes in telling you what they want especially being a young kid, it should be more of a respect thing and respected boundaries not attitude because you didn’t get the sale you wanted. Recently, 12/01…I was told my necklace of 10 years wasn’t under warranty that he paid a lifetime warranty on so the chain that was supposed to be better than the last one that is broken again cannot be replaced that we would have to pay. I take that necklace to Polaris and without a problem the warranty was found and the necklace is shipped out. My husband attempts to buy me a necklace (12/17) of what I asked for something longer and more durable, and he was given a longer chain indeed, but it did not fit my pendant. So the lady tells him that he should get a gold one, because “she would not break it as much“ mind you my pendant is silver. I don’t really feel like that’s good judgment. And that he needs to get the warranty on the new chain that’s more durable because it’s not a matter of if it’s a matter of when because it WILL break. These Experiences may small to some but as a customer of 10 years its major. I am glad I have found Kay’s Polaris because they are extremely helpful and care about you and what YOU want and not just the sell.

I’ve been shopping at Kay Jewelers for years and I love the quality of the jewelry. I recently visited Easton and Lewis assisted me. He was great…very professional and helpful! I’m highly pleased with his customer service. Two other women helped me, as well, and they were also great. Excellent job with the overall customer experience!!

I had the pleasure of working with Don he helped me find the perfect bracelet for my husband he was polite and very helpful. He even tried on the bracelet to show me how it looked. Great customer service

Absolutely fantastic staff! They were friendly and professional and helped my fiancé and I exactly what we wanted. Ryan made sure we left satisfied with our purchases I love this location and plan on returning when I am in need of anything. I trust them completely. I go here a lot and I never have any issues.

I always love the service I receive at this store! Great location!

Great experience working with Donald @ Key Jewelo Easton Location. My visit a great experience.

Don was phenomenal to work with and find what was just right for us. Very pleased with our overall experience and how he made it a pleasure to purchase such a beautiful piece from Kay Jewelers!!

Don is the man! He’s very knowledgeable about the products and services and represents the company in a very professional manner. I always have a good experience when dealing with him. I absolutely love Don! This guy deserves a management position.

My rep. Don is the best. I always wait for him when I enter the store. I love him to death. I can always get the best service and he knows exactly what he’s talking about. He will give you his honest opinion before you make a purchase. He don’t do this for the sale.

Rude, unprofessional and no class telling customers that they couldn't remove knot in the chain because of the pandemic. I think he was confused with life.

Don was the BEST! We had a great time and he made the best recommendations when searching for bands for mine & my mothers rings. Highly recommend him and his store.

TERRIBLE customer service ! I been calling for days because my rings were stolen and no one ever answers. Wont be back here.

Brittney and the team were amazing!! They truly made what was previously bad experience a really great one. Very patient, knowledgeable. These items are huge investments and they are not at all pushy towards the more expensive items. They work with you.

Rebecca was very nice and helpful

No Words Can explain how amazing I felt with Lewis good customer service skills ! I was looking for a special ring for my husband and he understood the details and find the perfect one for me!!! Love itttt ❤️

DO NOT SHOP HERE😡 I wish I could give negative stars💯 I made 3 trips to this location within the last 2 weeks. During the first visit I wanted to see the possible selection in person vs online. I also needed to be sized for a ring. The male associate was VERY judgemental & sized my finger wrong. I went home to make an order online instead & chose to pick up my ring at another location in North Columbus. I received my ring earlier than expected! However, two days later a diamond fell out😡 I was in a crunch for time so I decided to give Easton another try. The second associate gave me inaccurate information which caused us to make a second unnecessary purchase. I called customer service (the representative was extremely professional) to resolve the issue. I was told to return to the Easton location for an exchange. Unfortunately, I was treated horribly by the manager. She was rude, impatient & VERY unprofessional😡 I asked for a full refund which was returned immediately. I decided to go to Zales instead. I was treated with respect & felt very special🤗 My boyfriend & I are EXTREMELY disappointed with Kay.

We came to Kay to make adjustments to my current wedding band and the service was fantastic. We spent almost an hour discussing the changes until we came full circle and landed on what we had discussed at the very beginning! Even so, Don was very helpful and patient with us, making sure that we got exactly what we wanted. Thanks Kay Jewelers and Don!

I just want to say working with Don made the whole experience not only fun but he made it so I felt confident with my decisions. I will recommend all my friends and family to visit Kays and to ask for Don!

Don was incredibly helpful! I came in looking for a wedding band and my friend came in looking for engagement ring inspiration. He was very thorough with his explanations and not too salesmany which was nice! You could tell he was a Diamond EXPERT. Both my friend and I were looking for custom pieces and he was able to share example rings that were close or exactly what we were looking for. You can tell he really cares about how you feel about the ring and prioritizes your budget and what makes you happy! I’d highly recommend!

My Aunt has been going to Kay’s at Easton for years and recently I’ve gotten my new wedding set. Don is our go to man and he treats us as family. He is always helpful and encouraging.

Travis was incredibly knowledgeable and friendly. We really appreciated his enthusiasm and willingness to teach us about the jewelry we are starting the buying process for. Thanks, Travis!

I came in to look at engagement rings just to get an idea of what I wanted, I told them I was not going to buy today and Don was extremely helpful in finding my dream ring. He told me all the information I would need to find the ring again, I did not feel pressured to buy anything today. 100% would recommend going to Kay Jewelers.

Don “the jeweler” and the whole Kay jewelers staff is phenomenal!! Every time my husband and I go in they’ve all been great taking care of us and the multiple jewelry items we have gotten from them. Highly recommend!!!

I came in browsing around and a gentleman named Eshan helped me out. He was so useful in finding exactly what I was looking for even when I, myself, wasn’t sure. Eshan actually took the time to get to know me a little and what my taste in jewelry is. Thank you so much for the great customer service from Kay Jewelers and Eshan!

The Kay Jewelers team in Easton Town Center is Amazing!!!! Thank you for all you do every time I’m in the store. The associates here really care about their customers!!!! Thank you Don for all your help!!!!

Bought my wife's wedding ring and engagement ring here at Kay's. Over the past 3 years that I have gone here, I have had nothing but professionalism and courteous from the staff. They are always helpful. Cliff and CJ are 2 of the best staff members.

Elisa went above and beyond expectations. She knew her product well. She was very helpful in finding me the ring I was looking for and integrating it into my cherished other rings.

Leslie was the biggest help and a wonderful guide to the jewelry here. She was extremely helpful; the members who work here will lead you to what you’re looking for! Thank you Leslie!

Always a good experience when going into Kay. Definitely glad we got the lifetime warranty to fix and repair any damages to my wedding ring.

Love the people and service. Always have a smile and wonderful sense of humor. Patience and value is not at a loss here. Inspection process of my rings was smooth and quick. Always love coming here.

Went in a year ago and talked to Gabriel and she helped me a lot in decision making, came back recently, she helped me again and we created an amazing ring i could propose with. Worked with all the things i wanted the ring to have and not have, within my budget. Awesome experience, I'll be continuing to shop here again

Service was great, they are taking all precautions against Covid-19. Ashonty was exceptional with customer service.

Laziest at its finest!!! Tells my child to go somewhere else to get her watch sized. Yet I brought it from Kay’s Easton location. Yet wasn’t a customer in site, yet act like they couldn’t be of help. Saying let me see what my supervisors says. Can’t say too much but do your job when the watch came from Kay’s. Had to ask the rep did he want my receipt yet he says no cause he knows the watch came from Kay’s

Great price and great service made my visit a great experience.

I cannot say enough good things about this store!! I bought my fiancee's wedding band here and he bought my wedding band/enhancer here as well. They are not only beautiful but made of great quality. Had I known their staff and selection was as good as it is, we would have bough our engagement ring here as well. We worked with Zach, who may very well be the best on staff. He was fantastic!! Never pushy, always friendly and clearly cared more about what we wanted than what he might earn from the sale. He was such a joy to work with, we came back two weeks after we bought our rings and purchased earrings as well. I will never buy jewelry from anywhere else, and will always choose to work with Zach on future purchases. We felt like he bent over backwards for us, especially when we needed sized and adjustments. I rarely leave reviews but I felt like with all the options for jewelry stores out there, it can be stressful to know where to go, and this might help others out there, shopping for rings. Definitely check this location out and talk with Zach before going anywhere else. Thank you so much, Zach we love our rings!!!

This store is beautiful! The staff were extremely helpful and explained all I needed to know in detail! I will definitely be going back here, ask for Sarah she was awesome.

Kay Jewelers Easton has always provided a fantastic shopping experience. I'm lucky enough to have been able to make several purchases there over the years and always work with Becky, whom I believe to be the store manager. She provides you with knowledge, laughter and a 5 ⭐ experience!

I spent ample time reviewing the required actions needed on a piece of jewelry. The individual documented it and confirmed the spelling of my phone. I got the email my piece was back in. I called to confirm the work was completed prior to coming to the store. It wasn't, then they acted like I never asked. They showed me the documents that proved I did but still denied and want willing to correct the issue.

We went to Kay Jewelers for wedding bands. We picked one out and they went to place an order. We were then told that they don’t actually sell the ring anymore and had already proceeded to charge us for it. We were told it’d take 3-5 business days before we receive a refund. Nobody even bothered to apologize for the mistakes or attempt to do anything to make it right. Kay Jewelers just lost our business.

The lady there was very sweet! I enjoyed my pirvase experience.

I don't care how much money you spend will always make you feel important great customer service willing ready take care of what you need

very helpful and friendly on all 3 times I came into the store. very impressed with the staff as all were willing to help

Service was responsive and good. However I was taken back by some of the responses towards my wife's ring. First they suggested that my gems weren't sapphire (which they are) then used condescending tones towards the description of the ring, if I'm not mistaken they were suggestion it was costume jewelry, cause the gems they mentioned, my wife recognized as common gems in costume jewelry (my wife used to make a lot of jewelry when she was younger). She was upset by the situation and expressed to me she wasn't very happy with the interaction. Make it so bad when we went in to pick it up it was the exact tones we recieved the first time. This ring was a custom made engagement ring I had made from her mom and dads original diamond engagement ring and sapphires I hand picked. I have bought her a lot of jewelry from Kay and have a Kay card, but I am doubtful I will shop through them in the future. 2☆ cause they did do a good job of repairing some jewelry at the service center.

Walked in the store wasn't greeted, I was ignored for at least 10 mins at that point I just left. Horrible customer service.

Great ring and excellent service 👌🏿👌🏿👌🏿

Travis and Amelia were great help when we first came in to buy a wedding ring. However, I went back to get it retightened a week later because it was a bit loose but I stood there waiting for at least 20mns for nothing. After the 2 customers on front of me were taken care of, I was left there with no questions asked, and not provided with any wait times while the front lady sat on a chair working on something else, and other 2 selling jewelry. I ended up leaving and this was a Wednesday evening (not busy). Maybe under-staffed. Won’t go back to this location for any services.

I have only come here to get my rings inspected and cleaned and they are always helpful.

I took my Mothers wedding ring into Easton Kay’s to have the diamonds put into another setting. The first time it was sent to store the rings was set in gold not white gold. They sent it back and then correctly set it in White gold. When I called to inquire on my ring they informed me they couldn’t use the side diamonds that were in my mothers ring, instead put in diamond chips. Although they didn’t charge me for the little chips, they should have called me and gave me the option to choose another design to use all the diamonds. I am disappointed in Kay’s jewelry!

Kytheena is always awesome. Customer service here never disappoints.

Mr Coleman was the nicest & most helpful person ive met in customer service if we had more people loke him in customer service the world would be a better place

As any husband I don’t like to get dragged along to the jewelry store but my wife needed her ring fixed and I needed my ring resized, Don made our visit absolutely awesome and I think that’s the most fun I have ever had going to a jewelry store. We will definitely be back

Travis was phenomenal. He made the experience of ring shopping really personal and gave quality time for what we needed. With having gone to a jewelry store prior to stepping in to Kay’s I was discouraged but Travis took the time to get to know the styles I like with out feeling rushed. He gave the best suggestions and even brought a ring out I would not have chosen for myself but that ended up being the ring I decided on which was amazing. I highly recommend him. I am truly thankful for him and his help!

I didn’t know how much I needed my recent experience at Easton Kay Jewelers! I was able to pick out a ring that makes me feel special and the experience made me feel special.

Awesome experience! Friendly service reps and completely following the CDC guidelines of social distancing!

Surprised that it wasn't busy but happily I found what I wanted and sales manager couldn't have been nicer!

The staff are always so welcoming & helpful. My experiences here at Kay Jewelry has been awesome 😉

Found what I needed

My sales associate Jamal was outstanding and very personable. He helped me pick out earrings and they were perfect!.I highly recommend Kay's to all my friends and family!

I went to this location with my fiancée to purchase my engagement ring. We already knew the ring I was interested in but they didn’t have it in store. I was sized for my ring and then told it could be ordered online and shipped to the store. Long story short, the worker ordered the wrong size ring the proceeds to tell me my ring could be resent back out for resizing and it would take an additional month after already waiting 3 weeks. Who wants to resize a ring they haven’t even worn yet!! Now I’m waiting for my refund, which will take another 10 days!! Save yourself & money and do not go to this location.

Jamal was awesome! My daughter is a senior and we were looking for a class ring, which we found can only be ordered online. After measuring daughter's finger, Jamal cleaned and polished our own rings. Will definitely return for our other jewelry wants.

Chynna helped with my purchase. Made the process simple. I live in FL and they happen to have the last available ring in the COUNTRY! Ms. Chynna went well above what is to be expected! Thank you for making my wife’s gift a reality for our upcoming anniversary!!

Best service! And quality! from my experience most of the time people get treated rude when they act rude...

Elisa was a fantastic help in finding me the right engagement ring. I would highly recommend her to other people I know who are looking to buy!

Stopped in to shop engagement rings and a chain. The manager adraigha and Don were extremely helpful! They are really good with their product knowledge. I learned quite a few things. Also they recommended the Kay card which I was extremely impressed with. Glad to see they have financing options available as well as quick and easy to sign up for. Also, they can take care of repairs ans well as cleaning. Warranties seem great as well. All in all a great experience with highly personable staff. Definitely will keep my jewelry business with the Easton Kay’s. 10/10

I have never bought jewelry for myself or anyone else before. At first I was nervous and lost but Elisa J. made it an enjoyable stress free experience. She was very knowledgeable and helped me find the perfect engagement ring. From the bottom of my heart thank you Elisa!

I highly recommend KAY Jewelers when you are looking for fine jewelry. The quality and selection are wonderful and the staff top notch. Amelia Rosales really went out of her way to help in the selection of a special piece of jewelry on very short notice and her kindness and patience with every customer is phenomenal. If you have not shopped at this store in Eaton, I recommend that you do so soon . Wonderful and welcoming experience!