1/5 Theresa G. 2 years ago on Google
***It
has
been
over
a
week
since
my
prior
review
and
they
stated
in
their
reply
to
the
review
that
someone
would
contact
me
but
no
one
has.
This
is
typical
of
this
business,
they
say
they
will
do
something
or
have
someone
contact
you
and
it
never
happens.***
My
daughter
booked
several
shuttles
for
her
wedding
this
past
Saturday,
October
9th.
I
wish
I
could
give
them
0
stars!
We
had
problems
starting
3
weeks
before
the
day
of
the
wedding
trying
to
get
an
updated
itinerary
sent
to
us
due
to
some
changes
that
were
made.
Both
my
daughter
and
myself
called
and
emailed
NUMEROUS
times
asking
for
this
to
be
emailed.
Everyone
was
very
nice
on
the
phone
and
made
promises
but
nothing
was
done.
Finally
four
days
before
the
wedding
we
received
the
updated
itinerary.
The
day
of
the
wedding,
the
first
shuttle
for
one
of
the
bridal
parties
was
20
minutes
late
and
was
smaller
than
what
was
in
the
contract
so
my
son
had
to
stay
and
come
2
1/2
hours
later
with
the
guests
and
one
person
had
to
stand.
Plus
the
shuttle
had
a
foul
smell.
We
had
shuttles
that
came
later
to
the
hotels
to
pick
up
guests.
The
driver
of
the
last
shuttle
to
leave
for
the
venue
had
no
idea
where
she
was
going
and
went
the
wrong
direction.
Luckily
one
of
the
guests
noticed
and
she
had
to
do
an
u-turn
and
my
niece
had
to
use
the
GPS
on
her
own
phone
to
give
her
the
directions.
Plus
the
bus
had
no
working
air
conditioning
and
she
drove
with
the
door
opened,
which
is
illegal.
The
shuttles
(2)
for
the
return
trip
from
the
venue
back
to
the
hotels
were
to
start
at
10:15
pm
and
continue
making
trips
back
and
forth
with
the
last
one
leaving
the
venue
at
11:30
pm.
Only
one
shuttle
(40
passenger)
showed
up
at
10:15
pm
and
never
returned.
The
second
shuttle
(25
passenger)
never
arrived
until
11:30
pm.
I
called
the
office
to
see
where
the
40
passenger
shuttle
was
and
the
lady
who
answered
knew
nothing
about
it
and
said
she
was
trying
to
reach
the
drivers
but
no
one
knew
anything.
She
told
me
to
quit
calling.
We
had
35
guests
that
needed
to
get
back
to
the
hotel
so
numerous
Ubers
were
used.
This
was
embarrassing
since
all
guests
were
expecting
a
shuttle
back
to
the
hotel.
The
last
Uber
left
the
venue
after
midnight
and
there
were
no
shuttles
in
site.
This
company
is
terrible.
They
have
no
idea
what
customer
service
is.
I’m
writing
this
review
so
people
are
aware
of
how
they
operate,
and
I
don’t
want
anyone
to
go
through
what
we
did.
There
are
plenty
of
other
shuttle
services
in
the
Columbus
area
that
I’m
sure
would
like
your
business
and
not
put
you
through
the
stress
that
we
endured.
