1/5 Erika O. 1 year ago on Google
I
work
at
UM
therefore
the
girls
always
order
from
titanic
and
I
have
asked
them
to
order
for
me
on
many
occasions.
The
food
is
good,
however,
the
service
is
the
reason
for
my
one-star.
Last
week
I
told
the
team
they
can
put
the
order
on
my
CC.
Upon
receiving
my
order
we
realized
that
the
Cesar
salad
wrap
(without
chicken)
was
missing
the
fries.
We
were
charged
full
price
for
the
wrap
regardless
of
the
fact
that
it
was
specially
ordered
to
exclude
the
protein
and
really
only
included
a
Cesar
salad
and
wrap.
We
called
titanic
and
Kevin
(
the
owner)
said
we
can
go
pick
it
up.
We
only
have
30
minutes
for
lunch
and
there's
no
way
to
walk
over
from
the
campus
and
pick
up
the
fries
up
and
make
it
back
on
time
to
eat.
Upon
reviewing
the
receipt
I
realized
that
they
added
a
$4
credit
card
fee
and
$15
tip.
I
called
to
dispute
the
tip
charge
and
there
was
no
apology,
just
a
"come
by
and
we
will
give
you
the
refund".
When
I
got
there
the
server
lied
and
said
that
the
girl
who
picked
it
up
said
to
add
the
tip.
We
know
that
isn't
true
because
she
drew
a
line
over
the
tip
area.
Kevin
was
more
invested
in
being
right
than
service
recovery
for
the
missing
fries
and
the
tip.
The
server
added
the
tip
and
didn't
think
I'd
notice.
Which
he
would've
gotten
away
with,
had
I
not
reviewed
the
receipt
for
the
fries.Also,
who
carries
cash
anymore?!
a
CC
fee
for
$90
order.
Again
the
food
is
good
but
definitely
check
the
receipt
and
don't
expect
too
much
as
far
as
service
goes.
My
colleagues
and
I
will
not
be
going
back
to
titanic
as
it's
obvious
how
little
they
value
customer
service.
1 person found this review helpful 👍