3/5 c k. 1 year ago on Google
Kids
loved
it.
Really
unprofessional
staff
at
the
desk.
Was
booked
in
for
2pm.
Got
there
a
little
early
and
was
ignored
by
a
woman
who
spent
all
her
time
talking
to
friends
about
the
weekend.
Another
man
was
on
the
phone.
Two
different
'workers'
came
from
the
back
and
looked
at
me
standing,waiting.
I
put
my
hand
up
to
call
one
of
them
but
both
walked
back
in
the
back.
The
man
on
the
phone
acknowledged
me
briefly
but
when
he
came
off
the
phone
he
walked
away
without
saying
anything.
Finally,I
was
seen
by
someone
and
asked
to
go
sit
down
and
wait
till
someone
came
to
take
me
in.
By
this
time
even
my
son's
commented
on
how
bad
it
all
was.
Now,after
2pm
myself
and
kids
were
getting
annoyed
so
I
went
to
the
desk
to
explain
that
we
were
booked
in
for
2pm
and
had
been
waiting
a
long
time.
I
was
told
to
sit
down
and
someone
will
be
with
me.
About
2.10pm,finally
someone
came
out
and
went
through
safety
with
my
son's
while
putting
on
their
equipment.
I
had
to
tell
him,I
have
also
paid
do
do
the
climbing,he
didn't
know.
Tho,when
we
finally
got
into
the
climbing
walls,the
person
with
us,(
I
think
his
name
was
Dennis),
was
very
friendly
and
helpful.
Way
more
professional,explained
everything
and
gave
alot
of
encouragement
to
my
son's.
He
also
let
us
stay
on
a
little
longer
to
make
up
the
hour
we
paid
for.
Out
of
seven
different
people
I
dealt
with
on
the
day,he
would
have
been
the
only
person
there
that,on
my
opinion
was
friendly
and
welcoming.
I
feel
that
it's
who
you
know
and
what
friends
you
have
there
on
how
welcome
you
are.
Extremely
disappointed
as
a
first
timer.
Although
my
son's
did
enjoy
the
actual
climbing.
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