1/5 J.C M. 2 years ago on Google
I
am
giving
it
one
star
based
solemnly
on
my
experience....
Sadly,
I
did
not
have
a
chance
to
experience
anything....
My
explanation
is
below:
We
booked
one
night
for
October
4
via
expedia.
The
hotel
confirmed
the
room;
thus,
we
assumed
everything
was
set.
We
drove
for
hours
through
the
Serra
Nevada
la
Estrela,
National
Park.
(
highly
recommended
)
at
night,
we
got
to
the
hotel,
tired
and
hungry,
to
find
out
they
were
turning
away
people...
At
first,
they
said
expedia
made
a
mistake,
and
that
is
it....
As
more
people
were
rejected,
we
found
out
that
the
cleaning
staff
apparently
didn't
show
up
and
rooms
were
not
ready????
What
kind
of
place
is
this?
We
and
other
couple
found
rooms
at
a
nearby
hotel
close
to
downtown.
It
was
also
very
upsetting
that
the
hotel
didn't
even
try
to
assist
in
finding
us
accommodation
as
it
was
their
fault
that
rooms
were
not
ready.
The
hotel
looked
good
and
well
kept,
but
based
on
this
fiasco,
I
would
not
suggest
anyone
to
stay
there.
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