Great location within walking distance of the North Terminal. From check-in to the bar and restaurant, service has been really good. For a major airport hotel, prices are acceptable.... especially if you choose the Meal Deal for dinner and breakfast. Every member of staff has been excellent. Room looks a little bit tired but the turnover of customers must be enormous so that's not surprising. A great option for a pre flight stay. Would definitely consider again.

Stayed here overnight as we had a early morning flight and didn’t want to have to rush early. Rooms were spacious and clean. Staff attentive and helpful. Beds were comfy. The room was spotless. Much more than I was excepting. Really close to the airport.

Excellent place to stay, a very short walk ( mostly under cover )to departure. As most of the restaurants in Gatwick were closed, we ate in the hotel restaurant which was far superior then I expected. The rooms were clean quiet and the beds extremely comfortable. We booked late at a very reasonable price. Our place to stay in future.! Very helpful staff at the reception and restaurant.

The hotel itself was lovely and very convenient. Unfortunately I had an an unpleasant experience with a member of staff today however that made me unlikely to return. I was charged 28 pounds for what I believed was simply my early check in fee which felt very expensive compared to my friends paying 10. I was in a rush so did not argue and paid it, returning this morning to speak with the check in staff. The same man was there and when I politely asked him if he knew why I was charged so much more he immediately developed an attitude telling me the amount was correct and that 'he already explained this yesterday'. Only he hadn't.. and even if he had I clearly didn't understand so surely a customer is allowed to ask? He then told me it must have been because I changed my date (I had not) and then told me it was because I hadn't paid in full at booking which still doesn't make sense to me as this never even appeared as an option. This also shows that he didn't know so how would I have known what the charge was previously? Overall I was okay to pay it but just didn't understand why it happened and still don't. I was not at all rude as I'm a very shy person and the interaction left me very uncomfortable. I understand you must deal with hassle sometimes but to jump the gun like that isn't fair and certainly isn't good customer service.

Had to stay here because of a 24hr delay. Was a bit difficult to work out where to go as no one from airline was helpful, but it's actually very easy. If you're in the south terminal just get the free train to north terminal and this hotel is across the road from where it stops. Rooms were nice and clean, bed was comfy and the food in restaurant was nice. Bar prices were expensive. Would stay again and consider using the night before holiday flights etc.

I stay here if I have an early flight. It's perfect. However there is one thing that makes the difference the restaurant. Yes it gets busy and yes there seats are close together but the food is very good and very reasonable and well priced considering they have a captive audience they don't charge any more than a normal pub. The staff are very well trained and polite. Downside for me choice of beers. There is a bar but they only sell bottled in the restaurant. However the wine is good and not over priced. I've looked at the meal deal, two courses and a drink and breakfast and I think it's a great deal. Never tried it as always to early for breakfast. There is also a Costa and as I mentioned a bar which gets very very busy. It's approx 1500 steps to leave the hotel and get through security at the north terminal. Staff on a whole are excellent I double booked and had to contact customer service on the phone, they took a booking of no problem Premier is my favourite of the budget hotels

We only chose to stay here to help with our transfer to Gatwick Airport. The hotel is opposite the entrance to the North terminal which is an absolute bonus. As you may imagine it was very busy, the lifts were an absolute pain and we had to wait ages to get a table for dinner. However, the food was very tasty though and the service was reasonable enough. The room was good with a comfortable bed and we managed to get a good nights sleep and as we had already checked our luggage in the evening before, our check-in at the airport was a total breeze - straight through security with no problems and off to departures for an early morning flight.

Premier Inn have just lost a loyal customer. I stayed at the Gatwick hotel before an early morning flight so I could get some sleep. The room was stifling hot, the windows could not be opened to reduce the stuffiness (hardly great in a pandemic, is it?), the air conditioning kept making loud noises all night and the soundproofing was poor both in between rooms and from outside - I could hear people in the next room and the shuttle passing by all night. I requested a refund under the Good Night Guarantee and was told I couldn't have one because I didn't report it to the hotel team at the time. What exactly could the team have done about it? By the time I realised how much of a problem it was and that I really couldn't sleep at all, it was already the middle of the night. Was I supposed to get dressed, pack up and change rooms in the middle of the night before a 4am flight, when there was no guarantee a new room would have been any better or that one would even be available? Was I supposed to have a conversation about this in the morning when the entire reason I stayed at the hotel was that I needed to rush to Departures and not waste any time in the morning? What's the point in having a Good Night Guarantee if you can't claim it? Do yourself a favour and stay somewhere else! You would be better off sleeping on a bench in the terminal building than at this hotel!

When we arrived (on a Wednesday night) there was a very large queue to get in a lift up to reception, once we were up there it was really easy to check in - just type in reservation code and you get your key from a self service machine and up you go to your room. Rooms are basic but clean and comfortable. For the price it's great. Also check out isn't until 12pm which is fantastic after a late flight to not have to rush off. Only star knocked off because cleaner walked in our room at 830 after we'd gone to bed late after a late flight and had a bad sleep with a baby - and then walked in again at 1115 🙈

We stayed here as we had a very early flight for our holiday. As you can imagine, this hotel is very busy but it was brilliant. It wasn't noisy, which I was expecting. My son has Autism and the reception staff were fantastic. Changed us to a different room without us asking, to give us a better view, and adding us to the special assistance list in case of emergency. All because my son was wearing his sunflower lanyard. It was brilliant service.

Stayed for a night , very comfy bed and room, conveniently located just outside the north terminal, extraordinary customer service. We checked in late but happy to find that restaurant was open late night, Chevy, the restaurant staff took an extra effort to arrange food for us specially for my six year old kid and served food that was fresh and warm . No word is enough to express my thanks and gratitude to her. We booked the hotel again for the coming week. Cannot recommend enough this hotel specially if you are flying from Gatwick and need to stay prior or after your flight. Thanks to Chevy and other member of Premier Inn Gatwick North Terminal Hotel team for their amzing service.

Really good place to stop over. Very close to the free monorail shuttle to take you to the south terminal. The breakfast was quite standard, but had a good set of vegan options :) they had vegan bacon and sausages on request, and soy milk available. The room was nice and clean, and decently sized for the price. We got a bath as well as a shower. Air conditioning, and helpful round the clock staff.

1056 is the BEST room in the house with amazing views of the apron and runway. If you're an Av Geek you have to request this room. Top class Premier Inn with loads of staff and an in-house Costa. I won't stay anywhere else when in Gatwick. The location couldn't be better. Breakfast is always the best and the staff are happy and friendly. The only downside is they don't have enough lifts when they are busy. But if you take the stairs to reception and lift 5 from there you can negate this issue easily.

This is a great place to stay when traveling out of London Gatwick Airport. The hotel is literally on the grounds of the airport. The rooms are clean and well equipped. The cups are real - not plastic or paper, and the rain shower was wonderful! Just what I needed for a good nights' sleep ahead of a long flight in the morning. The front desk staff were helpful and efficient. Highly recommend!

SERVICE: We arrived around two in the afternoon to check in after a flight, but we were told we either had to wait until three or pay extra for early check-in even though the rooms were empty and cleaned. We sat in the cafeteria for an hour and had something to eat, and then we got our room keys. ROOMS: First impression of the rooms was that they were very fresh and clean. The beds were incredibly comfortable but the room itself was a bit cold. Not a problem, though, we just turned off the AC. I had a shower, which genuinely felt better than any shower I'd taken at home. I do want to say that the view was of the inside of the building, which was grey and unpainted. I slept for a solid few hours in that bed, and they were the best hours of my life! Despite being right next to a busy airport, there were no disturbing noises during the night at all. FOOD: I had dinner and then breakfast at the Premier Inn. The dinner was so filling and tasted absolutely great! I had the house burger and for dessert I had the triple chocolate brownie. I could barely fit it all in!

Absolutely terrible hotel, will never stay again. They nickel-and-dime you to death there. Early check-in? 10 pounds. Hold bag for a couple hours after checkout? Donation please. Didn’t have any cash, so they just said “Sorry”. Not even a single water bottle is provided, the ones downstairs cost almost 3 pounds for a small bottle. The rooms are bare and have carpet in all rooms, which is disgusting if you ever seen these hotel carpets under a black light. Also, no gym, no toilet paper(yes, you are given a bunch of THIN napkins basically) and the food was mediocre. I understand this is the London area and nothing is cheap, but this hotel is trying to squeeze you for everything they can, shame on them. Nothing worse than getting off a long flight and them saying you can’t check in yet, even 5 mins early, without paying(Check in at 3pm too, every other hotel I’ve ever stayed at in my life was 2 pm). I can understand if the room is still being cleaned/used but it’s literally sitting there empty, ready! Legendary bad service, and management if they approved these regulations, Premier Inn will be my last option possible for my next booking.

North Terminal is just over the road. Staff were great, an issue with the IT systems meant the kiosks for check in were down and they were having to check people in manually. Great job by the staff all things considered. Booked a table for dinner. Food was quick coming out. Beer was cold. 👍 Room was the usual premier Inn standard. Clean and tidy. Great for a night before you travel.

Fantastic hotel just off the north terminal, easy to access both from the terminal and the shuttle (if coming from the south terminal). Rooms are lovely, clean, quiet and comfortable. Shower with good water pressure. Check out extremely easy, check in with Mark was fabulous. Would definitely recommend + repeat, good job guys!

Airport hotel. . . . walking distance from the though it is through a wooded area so not ideal with luggage. Maybe a 20 minute walk from North Terminal. Room smelt musty but reception friendly. Evening meal was decent and well priced. I'd say though they need less people showing you to the table and more taking orders at the bar. Don't expect much and you won't be disappointed.

We stayed at the Premiere Inn at Gatwick North Terminal the night before our early flight in the morning. We had an easy check on using the self service machines. The location was a perfect distance to the terminals which allowed ease of mind. The restaurant was very busy with other holiday makers, but the staff were really friendly and did an excellent job. The only downside to the stay was that there was no room service for food. This would have been perfect as a night before a flight you.just want to have food in the room. Other than that the stay was great.

Good and lively Premier Inn Hotel. Restaurant and an outdoor open bar, it was busy like being on holiday, before the holiday. Perfect location for Gatwick North if you have an early flight. Good room albeit small, expensive to stay for one night but it's a captured market. Slept well.

I loved the fact that the hotel is part of the airport and that's very convenient. Also, I love the interior of the rooms. Not too big but has enough space for the necessary things. Restaurant is lovely and the breakfast menu is also very good and has a nice variety. The same room in the restaurant serves as breakfast room and is very cozy. I don't give it a five star for the sole fact that the receptionist at the beginning of my check in was rude and intolerant to the guests. I hope this problem gets fixed,.other than that I had a good experience and good night's sleep.

Great hotel for a night or two if you've got a stop over before flying out. Had really good food and amazing service. Had the upgraded room, which also gave you the Premier Fast Wi-Fi and toilet rolls. It's doesn't sound much, but I was so disappointed when they switched from toilet rolls to sheets in the standard rooms 😫. It's worth putting your name down early for the evening meal as you could have half an hour or more wait for a table.

Loved it here, we stayed in a premier plus room. It had everything we needed. It was quiet plenty of sockets and usb points. Tea and coffee in room including coffee machine. We opted for 2 course meal in evening with cooked breakfast in the morning for £26.99, the food was lovely and I was happy paying for this price. Staff very friendly and helped when necessary. Location perfect for Gatwick airport north terminal and a two minute ride on the shuttle train to south terminal. Will stay again.

Absolutely perfect, beds was lovely and comfy very nice clean rooms and the food downstairs was also very nice and very reasonably priced too.. all round a good stay. Will definitely be staying the night before my holiday again.. just makes the holiday start that day earlier.. 5 star all round from me

We usually use The Hampton by Hilton when flying from Gatwick. Not any more. We'll be using Premier Inn. We prepaid for our Meal deal when we booked. Was pleasantly surprised by the food. Everywhere was really clean, staff were friendly

Room good. Food in restaurant average. Be good to know on menu what's frozen and fresh. Staff in restaurant very friendly. Worth coming back just for staff. Trained v well and hard workers .

Excellent service and location if flying from north or south terminal. Friendly helpful staff. Thank you Kevin for checking us in and booking breakfast. Restaurant busy and efficient, food excellent. Great bar atmosphere and rooms comfy clean and quiet. Breakfast buffet great. Would recommend and stay here again.

Perfect to start the holiday. Clean rooms very comfortable. Had a nice meal with good choice. Great location, up and just across the road then your go the airport. Takes the stress out going up the night before

The location is so good, the service was really good too but the room. I have stayed at Premier Inn all over the country but never see one that is so run down. We have an early morning flight so we thought get a hotel the night before but I wish I would just driven 4 hours instead of staying here. I had no sleep at all

Perfectly located for the North terminal and for the South terminal as well - thanks to a very regular and quick shuttle train between the terminals. Parking available in one of the long-stay car parks with a preferential tariff for Premier Inn guests (take your ticket to the hotel and exchange it for an exit ticket in two parts at reception). Rooms are clean and fine for a family of four - just accept that a standard room gets turned into a family room by simply adding an additional single bed. This means that you have a double bed with two single beds immediately adjacent. Fine for a night before an early flight. The restaurant on site is very convenient, reasonably priced and kid friendly.

Extremely convenient location for a stay between flights. Super easy check-in & out, restaurant isn’t anything special but the service was lovely. Super comfy beds and the mood lighting is a nice touch.

Stayed here before a trip to Turkey. Very nice place to stay, clean and comfortable. Super close to the North terminal. Lifts are confusing. Only reason I haven't given it 5 stars is as the restaurant food is only okay but super expensive. Kids menu us affordable and good but pizza was quite burnt. Lovely and helpful waitress served us. Vending machines through out. If you drink there is a nice bar with an outside area where you can smoke. Cost to stay for one night for 2 (adult and child) was very reasonable which is great if you've already spent thousands on a holiday! Hope they keep it that way 😊

Probably best value for money if you are departing from Gatwick North Terminal. Just outside the terminal. My room (646) was clean and large enough, silent (I turned the AC off) and the bed was comfortable. The restaurant is average bit service is quick and waiters are very kind. The check-in process is the bit that is impersonal and if the self check in is not working it can be a bit painful.

Nice hotel in a great location, literally minutes walks to the North terminal. Offers great food and has a Costa. Was met by a polite gentleman who helped check us in and who helped us book a table for the evening meal. The place is huge and you do have to wait for a lift to get to your room. Place was clean and tidy and all staff were friendly. Would stay here again when travelling from Gatwick. Reasonably priced.

Highly impress, our first time in a premier inn in airport. Great price, big room, nice bathroom and shower, comfy bed. Super clean, quick self check in, less than 5 min and you are in your room. We didn’t tried any food so no comments on that. Across the road of north terminal and the free train to south terminal, great choice to have some good sleep before an early flight. Highly recommended.

There was nothing intrinsically wrong with this hotel, the check in process, now being 90% automated was irritating, many of the auto-check in desks required human assistance from staff, sadly this slowed the process down as there were not enough staff to deal with the problems. We booked the meal deal which at around £26 for a two course evening meal and buffet breakfast didn't break the bank. The evening meal was plentiful, well prepared and presented. Breakfast however, for me, told a different story. We have used Premier in on several occasions and each time breakfast was exceptional. This time however, the quality of the food fell well below what we have come to enjoy from Premier in.

Fantastic service. I missed my flight with my 2 kids and had to stay here overnight. The whole situation was highly stressful. The two reception staff Rosie and Roozbeh were absolutely brilliant. I cannot sing there praises highly enough. The hotel was very busy and they did their job smoothly and professionally with outstanding compassion. Would highly recommend this branch of Premier Inn.

The rooms are good sizes. Lots of lifts and stairs but still gets busy at peak times. For a hotel this size the restaurant and bar really could do with being bigger. Food isn't bad and we've found the staff to be really nice. We always book a table here for dinner when we stay here. It's a hop across the road from the north terminal so in a great location and it's a few minutes walk away from the shuttle from the south terminal.

Good comfortable hotel, but the windows can't be opened by customers and the lifts are mentally busy when the hotel is busy. Excellently situated for an early morning flight and the breakfast restaurant is open early (5am). The full English was superb. We will be back, especially now we know its quirks.

Busy, busy, busy. A very large hotel which seems unable to cope with the volume of residents....and the barman said this was a quiet night! After I arrived, I wanted to order food and a drink at the bar / restaurant - I immediately changed my mind when I saw the long snaking queue. I went to the airport departures instead to eat. Arriving at the hotel was quite unpleasant as not all lifts were working to take arrivals up to the check-in floor. I ended up taking the stairs with both my bags. The stairwell was busy, with people struggling up and down with their baggage - a bit shambolic. All the space in front of the lifts were clogged with people waiting their turn to get to their desired floor. All credit to the staff member who checked me in - he was very pleasant and seemed eager to help. The room is as you would expect from a Premier Inn, basic but clean and with a comfortable bed. Nothing much wrong with the hotel, it is just not able to deal comfortably with the large volume of business it attracts...and they should fix their lifts to avoid forcing guests to use the stairs, carrying heavy baggage.

Just had a lovely 3 course meal in the restaurant for the deal that is on with breakfast all for £28.99(£2 extra) as I had steak.everything cooked to perfection and our server ion was great.friendly,helpful and very polite.a credit to the service team. Looking forward to our breakfast before we fly off to Egypt at lunchtime. Room spacious and clean,lovely complimentary chocolates and coffee in the room.such an easy check in and friendly staff all round