3/5 Katie M. 2 years ago on Google
Coaches:
5
Stars
Management:
3
Stars
Let
me
start
by
saying
the
coaches
are
AMAZING!
I
started
coming
here
in
March
2021
&
was
new
to
Orangetheory.
I
loved
it
&
decided
this
was
my
long-term
workout
plan.
The
coaches
are
so
welcoming
&
encouraging.
When
I
signed
up
for
a
membership
I
asked
about
the
class
cancellation
policy
because
my
schedule
is
very
busy
with
full-time
work
&
a
full-time
masters
program.
They
said
“as
long
as
you
call
we
won’t
charge
you
the
late
cancellation
fee.”
I
have
demanding
clients
at
both
work
&
my
internship,
unfortunately
sometimes
my
schedule
changes
last
minute.
I
was
going
between
3-5
times
a
week
&
often
did
the
5am
class.
On
a
couple
occasions
I
needed
to
cancel
&
it
was
fine,
on
another
occasion
I
overslept
&
they
charged
me
which
was
totally
fine,
that
was
on
me!
I
get
that
if
you
miss/skip
a
class
they’ll
charge
you
&
I’m
fine
with
that,
but
sometimes
I
had
critical
client
demands
&
they
weren’t
accommodating.
I
decided
to
cancel
my
membership
when
I
called
to
late
cancel
&
they
said
they’re
“really
cracking
down
on
late
cancellations.”
I
couldn’t
get
to
the
4:30pm
class
because
I
had
a
client
who
needed
to
reschedule
a
call
for
the
same
time
as
the
class.
It
started
to
feel
stressful
instead
of
something
enjoyable,
so
I
canceled
my
membership.
The
manager
called
me
and
she
was
nice,
but
wasn’t
overly
interested
in
talking.
It
was
that
&
one
of
the
other
front
desk
staff
who
just
kind
of
made
it
a
place
I
didn’t
want
to
be
anymore
which
really
sucked
because
the
coaches
are
the
best!
I
found
the
situation
really
frustrating
because
I’m
not
a
member
who
just
cancels
all
the
time.
I
really
enjoy
the
workouts.
I
really
wish
my
schedule
was
less
crazy
&
it
will
be
come
December!
You
can
go
to
any
Orangetheory
with
a
membership.
I
canceled
at
this
location
because
I
don’t
feel
they
ran
things
the
way
they
initially
told
me.
I’m
going
to
start
a
new
membership
at
a
different
location
&
while
I
know
it’s
somewhat
all
the
same,
I
just
didn’t
want
to
benefit
this
specific
location
anymore.
I’m
not
going
to
leave
Orangetheory
because
of
poor
management,
but
I
won’t
be
going
back
to
this
location
&
I
don’t
recommend
it
for
anyone
who
might
need
a
little
flexibility.