McDonald's image

McDonald's

Restaurant Cafe Fast food restaurant Coffee shop Hamburger restaurant Lunch restaurant Cafeteria Dessert restaurant

One of the Most Reviewed Restaurants in Cuenca


Address

Avenida Florencia Astudillo, y, Cuenca 010204, Ecuador

Website

www.mcdonalds.com.ec

Contact

+593 4-370-3100

Price rating

$$ $$

Rating on Google Maps

4.30 (2.1K reviews)

Open on Google Maps

Working Hours

  • Wednesday: 8 AM to 12 AM
  • Thursday: 8 AM to 1 AM
  • Friday: 8 AM to 1 AM
  • Saturday: 8 AM to 12 AM
  • Sunday: 8 AM to 12 AM
  • Monday: 8 AM to 12 AM
  • Tuesday: 8 AM to 12 AM

Featured Reviews


Frequently mentioned in reviews: service (15) good (12) servicio (8) atenci (8) fast (8) McDonald' (7) order (7) Great (7) comida (7) attention (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Sarah L. 4 years ago on Google
    If you need a taste of home this is a typical McDonald's. They have breakfast items, but not the normal USA options. They have an extra counter that is specific for desserts and coffees. The entrance is on a one way street leading towards the Parque del Madre, a big nice park next to the McDonalds, so if driving you have to go around the block 3 right turns and then right again into the parking lot, which is also the entrance into the drive-thru.
    2 people found this review helpful 👍

  • 1/5 Jeff 4 years ago on Google
    This location is in Cuenca, Ecuador. I came in at 8:06am. None of the breakfast menu signs were out so I ordered a McBacon with no onions. I heard her call the order to the back, so they wouldn't forget the no onions part. The cashier was apparently unable to open the drawer. So she told me she would bring my change and receipt with my order. At 8:37am I went up to check on my order. The order had not even been started. I suspect because no receipt for me meant no printed order for them. Cashier called back the order again, and said it would only a few minutes. They started the order. Not one person in back was wearing gloves. They didn't use tongs. All buns, meat and cheese were picked up by hand. The hurriedly handed me a cold burger with onions. When I showed the cashier the onions, she called back, and was met by arguments as to why it was not his fault. I seriously stood at the counter another 10 minutes because he didn't want to remake it insisting it wasn't his fault, and he shouldn't have to do it again. Seriously. Over 40 minutes total. And the burger was cold again. I never did get my change or receipt. Finally decided it just wasn't worth it. I have been to McDonald's in a dozen different countries, and have had wonderful experiences in all of the others. A tribute to McDonald's management and training. Unfortunately just not here.
    1 person found this review helpful 👍

  • 5/5 Nataly L. 3 years ago on Google
    (Translated by Google) Great service (Original) Buen servicio

  • 4/5 J R. 2 years ago on Google
    Well, consistency being a measure these guys should get 5 stars - food, coffee the works. The only reason for 4 is that the prices here are as high as local restaurants. Guess it is a way to protect local businesses.

  • 5/5 jose antonio martinez c. 3 years ago on Google
    (Translated by Google) Okay (Original) Bueno

  • 3/5 JAIRO DANIEL O. 3 years ago on Google
    (Translated by Google) Good food, quick attention, just ask that when the food is served it is piping hot (Original) Buena comida, rápida atención, solo pedir que cuando les sirvan la comida esté bien caliente

  • 4/5 Tomas Santiago Saico N. 3 years ago on Google
    (Translated by Google) Great service (Original) Buen servicio

  • 5/5 Angel P. 3 years ago on Google
    (Translated by Google) Very good service (Original) Muy buena la atención

  • 5/5 PAUL EDUARDO CARCHI C. 3 years ago on Google
    (Translated by Google) Good food (Original) Buena comida

  • 5/5 Francisco Z. 3 years ago on Google
    (Translated by Google) Excellent attention and care in these times of pandemic, 10 (Original) Exelente atención y cuidado en estos tiempos de pandemia, 10

  • 5/5 Efrain Gomez U. 3 years ago on Google
    (Translated by Google) Quality service (Original) Servicio de calidad

  • 5/5 La P. 2 years ago on Google
    U.S. restaurants should operate this way!!. Employees are friendly, food was cooked and served promptly. The taste was classic McDonalds yet better, fresher. The whole place.. indoors and out.. looks spotless. I encountered a similar experience in Bangkok Thailand. What a shame that McDonalds' restaurants in the states all offer an awful customer experience.

  • 5/5 Pedro O. 3 years ago on Google
    (Translated by Google) Very nice place and with all the biosecurity measures (Original) Lugar muy bonito y con todas las medidas de bioseguridad

  • 5/5 Haydaluz V. 3 years ago on Google
    (Translated by Google) Great (Original) Buenísimo

  • 5/5 Daniel M. 3 years ago on Google
    (Translated by Google) Automac's service is very fast and efficient, it is best used in promotions (Original) El servicio de Automac es muy rápido y eficiente, se aprovecha mejor en las promociones

  • 4/5 JUAN PABLO ORTEGA A. 3 years ago on Google
    (Translated by Google) Delicious fast food, good service has no parking for bikes on holidays. (Original) Deliciosa comida rápida, buena atencion no tiene parqueadero para bicis en días feriados.

  • 2/5 ivan verdugo b. 3 years ago on Google
    (Translated by Google) Terrible attention, clutter and lack of leadership for customer service. (Original) Pésima atención, desorden y falta de liderazgo para la atención al cliente.

  • 5/5 Juan Carlos Vélez S. 3 years ago on Google
    (Translated by Google) Excellent (Original) Excelente

  • 5/5 Ama G. 1 year ago on Google
    The server spoke English which was a plus. I didn't suffer whiles ordering. The food cam e out on time. It was a good experience

  • 3/5 V L. 3 years ago on Google
    (Translated by Google) The food as it is known always maintains an excellent quality; the service also; What I did not like is that I asked to take two combos, the same ones that came with 4 ice creams, they served me in a cone and they were melting, I was driving and it was obvious that I could not take them to my destination, I asked for plastic containers and They told me they didn't have it. I could not take them although I had already paid for them, if it is a franchise as large as they can skimp on something basic such as disposables. (Original) La comida como se sabe siempre mantiene una excelente calidad; el servicio asimismo; lo que no me gusto es que pedí para llevar dos combos, los mismos que venían con 4 helados, me los sirvieron en cono y se estaban derritiendo, venía manejando y era obvio que no podía llevarlos a mi destino, solicite me faciliten recipientes plásticos y me dijeron que no disponían. No los pude llevar aunque ya los había pagado, si es una franquicia tan grande como pueden escatimar en algo básico como son los desechables.

  • 5/5 cathleen b. 2 years ago on Google
    Often, when I visit McDonald's, the food is dried out and cold. Today it was fresh, hot and delicious!

  • 5/5 Tim T. 3 years ago on Google
    Hit the McCafe for a mocha. One of the better ones I've had in Cuenca. The wifi actually worked which seems rare in Ecuador cafes and the service was good. If you are concerned about Covid they do a temp check and enforce social distancing.

  • 5/5 carrie m. 11 months ago on Google
    Employees work hard. They need a busser during lunch/dinner. Great on timing and attentiveness. Do not expect enough napkins unless you ask.

  • 2/5 Pablo C. 2 years ago on Google
    don't know why I ate here, paying USA prices for fast food. for the same amount of money i could of gotten a feast at a local cuencano place, must admit doug, the Oreo ice cream and coffee might get me to the drive thru again....

  • 5/5 Xavi 2 years ago on Google
    Great place to eat, it's a normal fast food restaurant though but don't take me wrong, the food is good and the coupons and combos they offer are the best.

  • 5/5 Christy P. 1 year ago on Google
    I never liked McDonald’s in the US. I remember the fries as greasy and limp. However, HERE in Cuenca McDonald’s fries are the best, ever!! I always get a portion of fries and a hot fudge sundae. It’s the same fudge sauce used in the US and it’s just so yummy.

  • 5/5 Lon L. 1 year ago on Google
    I pretty much only eat here when abroad...

  • 1/5 Tony B. 1 year ago on Google
    Music was incredibly too loud to enjoy my coffee and food. No tradition Egg McMuffins here! They use hamburger buns instead of English Muffins 🤢🤮 They’re disgusting.

  • 4/5 karen 10 months ago on Google
    Came in craving a burger I got what I wanted and the service was very fast and easy, card payments are accepted as well. However I did get a stomach cramp shortly after finishing my meal.

  • 3/5 Monte 1 year ago on Google
    A normal McDonald's. The food is acceptable but not that great. Prices seem high given the quality. There is a drive through here which is unusual in Ecuador. The staff is quite pleasant and tries to provide good service.

  • 3/5 James L. 8 months ago on Google
    Not recommended because they do not plus milk for my coffee 😞

  • 5/5 Julián W. 10 months ago on Google
    A normal McDonald's location, doesn't contain some usual US options on the menu

  • 5/5 Jeff J. 5 months ago on Google
    Service was fast and served hot. We have been to this location many times.

  • 5/5 Gio A. 3 years ago on Google
    (Translated by Google) Almost the same as the USA. (Original) Casi lo mismo que los USA.😆

  • 5/5 Walter B. 5 years ago on Google
    No surprises. As good as one can expect from this fast food giant. Had been in awhile so I enjoyed seeing new items on the menu. Service was fast and efficient. I liked the fact that they don't automatically give you a plastic straw with your drinks, unless you ask for one. How hard can it be to pop off the lid to drink.

  • 3/5 Jessica a. 3 years ago on Google
    It was good

  • 4/5 Vincent Amadeus Cisneros A. 3 years ago on Google
    Is mcdonald's....

  • 5/5 Kaleigh B. 4 years ago on Google
    You can never go wrong with McDonalds. To me it tastes fresher than in the US.

  • 3/5 Shireen J. 4 years ago on Google
    Very expensive compared to other parts of the world. Otherwise standard McDonald's. You know what you're going to get and no surprise flavors. So if you want food with out surprises I guess this is your place .

  • 4/5 Martha p. 6 years ago on Google
    Like any other MC Donald's out there, weekends packed with teenagers

  • 4/5 Joffre F. 3 years ago on Google
    (Translated by Google) Delicious ice cream (Original) Deliciosos helados

  • 5/5 Nelson Efren Brito A. 3 years ago on Google
    (Translated by Google) All very well (Original) Todo muy bien

  • 5/5 Luis N. 3 years ago on Google
    Exelente lugar. ..

  • 3/5 Carolina S. 3 years ago on Google
    (Translated by Google) The tables at night have lights that leave the environment very beautiful. (Original) As mesas a noite tem luzinhas que deix ao ambiente bem bonito.

  • 5/5 Alfonso P. 3 years ago on Google
    (Translated by Google) With (Original) ar

  • 5/5 daniel s. 3 years ago on Google
    (Translated by Google) An agile service and delicious ice cream (Original) Un ágil servicio y deliciosos helados

  • 5/5 Vivi R. 3 years ago on Google
    (Translated by Google) Great service (Original) Buen servicio

  • 5/5 alfonso p. 3 years ago on Google
    (Translated by Google) Good food and attention, with biosecurity measures, parking (Original) Buena comida y atención, con medidas de bioseguridad, estacionamiento

  • 3/5 Andres Santiago Cardenas Q. 3 years ago on Google
    (Translated by Google) Okay (Original) Bueno

  • 5/5 Juan Fernando Sarmiento T. 3 years ago on Google
    (Translated by Google) Very good (Original) Super bien

  • 3/5 Jus G. 3 years ago on Google
    (Translated by Google) The nuggets combo came without bbq and the smoke house combo they gave me with double meat when I didn't ask for it like that ... the bill in the first place came out as $ 17 when I asked the reason he told me it was 15.59 🤷‍♀️ .. . (Original) El combo de nuggets vino sin bbq y el combo smoke house me dieron con doble carne cuando yo no lo pedí así... la cuenta en primer lugar salió como $17 cuando pregunté la razón me dijo que eran 15,59 🤷‍♀️...

  • 5/5 David P. 3 years ago on Google
    (Translated by Google) Excellent service and attention, good food (Original) Excelente servicio y atención, buena comida

  • 5/5 Jaime P. 3 years ago on Google
    (Translated by Google) Great (Original) Buenísimo

  • 4/5 Carlos M. 3 years ago on Google
    (Translated by Google) They attend quickly (Original) Atienden rápido

  • 5/5 Hernán Darío Jurado S. 3 years ago on Google
    (Translated by Google) Excellent (Original) Excelente

  • 4/5 Andres C. 3 years ago on Google
    (Translated by Google) Good burger options, very good location of the place ... (Original) Buenas opciones de hamburguesas, muy buena ubicación del local ...

  • 5/5 Juan S. 3 years ago on Google
    (Translated by Google) very good attention, . prompt service. .and very useful to use your app. . (Original) muy buena atención, . rápido servicio . .y muy útil usar su aplicación . .

  • 5/5 Juan C. 3 years ago on Google
    (Translated by Google) I love the Mcflurries, it's the best (Original) Los Mcflurry me encantan, es lo máximo

  • 3/5 JOHNNY P. 3 years ago on Google
    (Translated by Google) Only the happy meals and the 10 nuggets for 1.99 the best he has. GOOD FOR ME (Original) Solo las cajitas felices y los 10 nuggets por 1.99 lo mejor que tiene. BUENO PARA MI

  • 5/5 Janeth Y. 3 years ago on Google
    (Translated by Google) Excellent, I really felt I was in the US (Original) Excelente en verdad me sentí estar en EEUU

  • 5/5 Eduardo L. 3 years ago on Google
    (Translated by Google) Good (Original) Bien

  • 4/5 Geyser Otero C. 3 years ago on Google
    (Translated by Google) Excellent (Original) Excelente

  • 3/5 xia c. 3 years ago on Google
    Situation is Ok! But a set of 5.99 is so so...


Call +593 4-370-3100 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Drive-through
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

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