Subway image

Subway

Restaurant Fast food restaurant Meal takeaway Sandwich shop Catering service

Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options. People often mention order, card, manager, time, store, online,


Address

11047 Huffmeister Rd, Houston, TX 77065

Website

restaurants.subway.com

Contact

(281) 955-5377

Price rating

$ $$$

Rating on Google Maps

3.70 (125 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 9 AM to 10 PM
  • Wednesday: 9 AM to 10 PM
  • Thursday: 9 AM to 10 PM
  • Friday: 9 AM to 10 PM
  • Saturday: 9 AM to 10 PM
  • Sunday: 9 AM to 9 PM
  • Monday: 9 AM to 10 PM

Featured Reviews


Frequently mentioned in reviews: order (8) card (7) manager (7) time (7) store (7) online (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Kwatrain E. 1 year ago on Google
    Today I went to the Subway at 9522 Huffmeister rd Sutie 600 Houston Texas 77095. After ordering my 4 footlong sandwiches, two jalepeno chips, and two cookies to go. They customer in front of me had a challenge with their credit card not working. We then proceeded to attempt to charge my order of $45.83 for over an hour long. Trying to tap, it, trying to insert the card, trying to manually enter the card. The manager even used my phone to enter the order online which was quite time consuming and the card would still not work. She was simultaneously on the phone with their " tech guy," trying to figure out the problem as apparently it did not work for 3 customers prior to me. Instead of telling me ahead of time machine wasn't working. The Manager and employees took time trying to run my card over and over again. Then they told me I need to go to a debit machine and get cash. After an hour in the store I did not feel I Should go to the store and get charged a debit fee and drive back to the Subway and get my order. I asked the manager for a gift card for waisting an hour of my time and she refused and said it wasn't Subways fault their machine wasn't working. She then got loud and rude with me and I got rude back to her. I asked for a managers phone number she said I am the manager and then said the complaint number was on the door. The only number on the door was for interested future employees stating contact Blanca. I asked for a district manager or customer service number and was refused and rushed out the store. This is unacceptable. The "manager' a Spanish woman would not give her name and had no name badge, was rude, belligerent and unprofessional. All I wanted to do was pay for my sandwiches and leave and instead was treated unfairly and rudely and waisted an hour of my time in good faith thinking they would figure it out and they did not figure it out and I left hungry and mistreated. This manager acted racist, rude and unprofessionally and I felt bullied while she took my card and phone trying to enter online order on it unsuccessfully and then rushed me out the store. I usually go to Subway one a week and have never been treated like this at Subway or any store on the planet. Something needs to be done about this woman, and I would like to be compensated for all the time I waisted trying to get sandwiches for the family. I am thoroughly disgusted and will share this experience with everyone. Curtis
    4 people found this review helpful 👍

  • 1/5 Esther M. 1 year ago on Google
    I ordered online, and after close to an hour I finally got an email saying that my order is canceled. I then called the store to find out what happened and they tell me nobody wants to deliver the food so it was canceled. I asked why no one called me, and she responded with 'well I told them to call you but they didn't want to'. So I suppose now I just have to dispute the charges.
    2 people found this review helpful 👍

  • 1/5 _WhatAreYouDoingStepBro__ _. 1 year ago on Google
    store out right nasty, roaches flying over meat and bread. unsafe environment for employees and terrible management, manager dropped a knife on the floor, picked it up and put it back with the rest of knifes using it. it’s unclean, manager dose less work than the employee mught as well do nothing making more work for the employees, uber never been in a establishment so unprofessional and dirty. It’s dirty every time i enter and no one does nothing would never go here to eat again who wants to eat in such a nasty n dirty place.
    1 person found this review helpful 👍

  • 5/5 Tiffiny “TNT” T. 8 months ago on Google
    The poor guy working was overwhelmed, understocked and too young to use the deli slicer. I ordered online and expected to run in and grab my order quickly as the app said it was ready. Instead I'm told they're out of many ingredients including flatbread and the volume of online orders was insane because they wouldn't get to mine for ~2hrs. I just took a refund.
    1 person found this review helpful 👍

  • 4/5 Matthew M. 5 years ago on Google
    Staff polite, service great, now they were out of some things but that's on the management or supplier. The food was exactly what I needed,flavor was excellent
    1 person found this review helpful 👍

  • 2/5 Kt 8 months ago on Google
    Great customer service but order was wrong, paid for bacon didn’t get it and there was little to no cheese on my online order

  • 1/5 Mario N. 1 year ago on Google
    I really don’t go to this location often maybe once a month but the last 2 times I went here the gentleman work was sleeping on a chair when I walked in. Then he kept mumbling to himself and did a sloppy job with my sandwich. I then told myself never go here again, but I did again he was working again first thing he drops bread on floor then puts back in heater, uh bye.

  • 1/5 Debbilyn S. 4 months ago on Google
    This is the worst subway ever. The bread was stale. The sandwich was skimpy.


Call (281) 955-5377 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Quick bite
    • ✓️ Vegan options
    • ✓️ Healthy options
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Catering
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery

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