1/5 Emily 5 months ago on Google
**
Don’t
buy
your
Thanksgiving
meals
from
here!**
I
literally
had
the
worst
restaurant
experience
ever
at
Cracker
Barrel
last
night.
I
was
trying
to
order
online
because
I
had
somebody
to
pick
it
up
for
me.
I
had
a
gift
card
but
it
doesn’t
give
you
the
option
to
use
your
gift
card
when
you
order
online
every
time
I
called
to
ask
them
about
that
they
would
put
me
on
hold,
and
nobody
would
answer.
So
finally,
I
decided
I
would
call
and
place
my
order.
I
called
and
they
transferred
me
to
curbside,
but
nobody
answered.
I
called
again,
and
they
said
they
would
transfer
me
to
a
person
to
take
it
to
go
order
again,
the
phone
just
rang
and
rang.
I
asked
to
talk
to
a
manager
a
couple
times
and
the
same
thing
happened.
I’m
a
single
mom,
I’m
trying
to
get
everything
together
because
I
was
going
in
for
testing
the
following
morning
for
a
kidney
transplant.
I
wasn’t
supposed
to
eat
after
eight.
Since
I
already
wasted
almost
2
hours,
trying
to
get
my
order
placed,
I
drove
down
there.
I
was
been
told
I
had
to
wait
for
somebody
to
come
take
my
order
and
after
standing
there
for
15
minutes,
I
asked
for
a
manager.
She
came
out
and
took
my
order.
45
minutes
later,
I
received
my
food,
but
they
told
me
that
they
were
out
of
a
few
things.
I
had
kids
in
the
car,
after
waiting
another
10
to
15
minutes
I
just
decided
to
leave.
They
never
brought
the
drinks.
I
started
trying
to
order
this
food
at
5:45
and
we
left
Cracker
Barrel
at
8
PM.
They
told
me
that
it
was
because
the
manager
is
doing
the
meals
for
Thanksgiving.
I
have
three
different
orders
that
range
from
$150-$500.
(I’m
definitely
canceling
all
three
of
my
Thanksgiving
meal
orders.
Considering
the
fact
it’s
gonna
be
a
week
old
and
judging
by
the
quality
of
the
food
last
night
I’m
not
spending
that
much
money
on
a
Thanksgiving
meal.)
When
I
got
home,
I
realized
the
desserts
were
missing,
and
a
few
of
the
sides
were
missing.
The
country
fried
steak
didn’t
have
gravy.
It
was
cold
as
a
rock.
Not
to
mention,
some
of
my
sides
were
still
in
pre-prepped
bags,
and
not
even
warm,
cold,
as
if
they
just
came
out
of
the
refrigerator.
One
of
the
side
items
that
I
had
to
pay
extra
for
because
they
were
out
Of
what
I
ordered,
the
loaded
sweet
potato,
the
toppings
were
all
on
the
outside
of
it,
and
stuck
on
the
outside.
I
tried
calling
the
store
and
asking
for
a
manager.
I
was
on
hold
for
12
minutes
and
then
got
hung
up
on.
I
called
back
twice
and
sat
on
hold
again
for
another
10
minutes
each
time.
The
two
guys
at
the
register
were
very
polite
and
very
helpful
besides
that
everyone
else
wasn’t
even
trying.
It
wasn’t
even
busy
inside.
So
I
don’t
know
what
everybody
was
doing.
The
managers
name
was
Saima
Khan.
After
all
the
problems
I
was
asking
her
if
I
could
just
cash
out
my
gift
card
because
I
did
not
want
to
spend
any
more
money
there.
I
spent
almost
$100
last
night
to
get
treated
like
that
and
be
missing
almost
$30
of
my
order?
Probably
one
of
the
worst
customer
Service
experiences
ever!
I
worked
for
Cracker
Barrel
years
ago,
and
this
is
totally
opposite
from
the
store
I
worked
at.
None
of
these
people
would
be
employed
at
the
store
I
was
at.
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