5/5 Mark O. 4 months ago on Google • 13 reviews
I
was
very
positively
impressed
with
the
experience
I
received
at
Micro
Center
yesterday.
I
came
in
to
the
store
to
resolve
two
issues:
1)
my
PC
had
been
making
a
loud
whirring
sound,
2)
I
was
receiving
messages
that
I
was
very
low
on
memory
and
wanted
to
know
the
options
I
had
to
increase
the
memory
on
my
unit.
I
stood
in
line
for
only
a
few
seconds
while
holding
the
PC
and
the
manager
kindly
showed
me
a
nearby
counter
where
I
could
lay
the
unit
down.
She
then
asked
if
I
had
signed
in
using
the
bar
code
at
the
entrance
of
the
line---I
hadn't
seen
it,
so
was
grateful
for
her
direction,
then
proceeded
to
sign
in.
The
process
was
very
easy
and
quick.
William
A.
assisted
me
with
the
issues
I
have
described.
He
was
polite,
patient
and
extremely
knowledgeable
throughout
the
entire
visit.
He
took
time
to
analyze
what
could
be
causing
the
whirring
sound.
First,
he
cleaned
the
very
dusty
interior
of
the
unit
thinking
this
might
resolve
the
issue.
It
did
not,
but
William
was
undeterred
in
figuring
out
what
was
causing
the
noise.
He
did
locate
where
the
problem
was
and
worked
quickly
to
resolve
it.
It
had
been
the
fan
at
the
front
of
the
unit
that
had
been
making
the
sound.
He
led
me
to
where
I
could
select
which
fan
I
wanted
as
a
replacement,
then
offered
to
install
it
while
I
waited.
I
was
shocked
at
this
level
of
service!
The
computer
is
absolutely
silent
now
and
William
A.
made
it
feel
as
though
I
have
a
brand
new
unit!
Regarding
the
issue
of
needing
more
memory,
William
did
some
investigative
work
to
figure
out
why/how
I
was
running
low
on
memory.
He
took
time
to
show
me
where
it
would
be
possible
to
install
additional
hard
drives
to
add
more
memory
to
the
unit,
but
first,
he
said
he
wanted
to
see
if
I
was
taking
advantage
of
the
memory
already
on
my
computer.
I
was
surprised
when
he
showed
me
I
had
not
even
begun
to
use
another
drive
on
my
PC
which
had
nothing
stored
on
it
as
yet.
He
made
this
drive
active
and
thus
resolved
the
issue
I
had
with
having
had
low
memory.
I
cannot
tell
you
how
grateful
I
was
for
the
help
I
received
from
William
A.
I
had
imagined,
worse
scenario
possible,
that
I
would
be
told
I'd
need
an
entirely
new
computer.
This
certainly
wouldn't
be
the
news
I'd
want
to
hear
at
the
holidays.
William
fixed
the
problems
for
under
$45!
So,
I
consider
this
to
have
been
Micro
Center's
holiday
present
to
me.
I
want
to
say
that
this
high
caliber
of
service
is
the
reason
why
I
am
a
faithful
Micro
Center
customer.
I
have
bought
several
computers
(Apples
and
PCs),
laptops,
Fit
Bits
and
other
accessories
at
this
store.
It
was
also
for
this
reason
that
I
recently
purchased
a
$1,000.00
gift
certificate
as
a
present
for
a
family
member.
I
am
confident
my
family
and
friends
will
receive
the
same
high
quality
of
service
and
attention
that
I
have
received
throughout
the
years.
Please
share
my
comments
with
William
A.
He
is
an
exceptional
representative
for
Micro
Center
and
my
hope
is
that
these
comments
will
encourage
him
to
continue
to
give
others
the
same
outstanding
service
I
received.
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