They do charge more then regular Starbucks does and you don't get the Starbuck level coffee is terrible and the owner is acting nice but the service is terrible If I could give zero stars I would. Go there only if you like to pay more then Starbucks and receive service as a lower end coffee shop.

I received 5 star service from the guy that’s always there. The dulce de leche frappe was delicious and it made my crabby mood fade away. 😊💕

Urban Coffee - A Refreshing Alternative to Starbucks in Downtown Dallas Recently, I had the pleasure of visiting Urban Coffee, a delightful coffee shop situated in the Bank of America building in downtown Dallas. Although this establishment offers Starbucks-branded coffee, it operates independently, possibly as a franchise. From the moment I walked in, I was greeted by a friendly and welcoming cashier who ensured that my experience was nothing short of enjoyable. A pleasant surprise awaited me as I discovered that the prices at Urban Coffee were notably more affordable than those at a typical Starbucks location. The service was remarkably fast, and in no time, I received my iced mocha coffee, expertly prepared to satisfy my caffeine cravings. Alongside their coffee offerings, Urban Coffee showcased an impressive selection of muffins, which stood out due to their unique square shapes and delectable appearance. In all seriousness, these tantalizing treats looked truly irresistible and, combined with the shop's budget-friendly pricing, make Urban Coffee an attractive option for those seeking a quality coffee experience in downtown Dallas. In conclusion, Urban Coffee offers a refreshing alternative to Starbucks, with its warm and personable service, speedy preparation, and enticing baked goods. I wholeheartedly recommend this establishment for anyone seeking a satisfying coffee experience at a competitive price point in the heart of downtown Dallas.

Great experience and coffee this morning. The owner is always very polite and inviting. "We try to make everything that comes out of here perfect, so please let me know if it is not. Have a wonderful day," he said today as he handed me a new punch card. Amazing customer service and a PERFECT coffee! Thanks!

So much love right here. Daily coffee fix mixed with great people! Everyone at Urban Coffee is wonderful! They take care of their customers and are quick to get to know you.

Great coffee personal service. I now go out of my way to stop and get coffee here.

They serve Starbucks Coffee and the staff is very friendly. The location is very clean and well managed.

Clean place with a friendly staff! They serve Starbucks coffee and food, but do not take Starbucks app/card.

Great customer service! Coffee...food delicious.

Urban Coffee is a staple for those who use the tunnels on the west half of downtown. The shop is privately owned, but serve Starbucks coffee. The owner of often behind the registry and is very friendly. Great place to grab a quick drink. They also sell basic snacks and breakfast items, like muffins.

They were so nice to me :)

Hard to find - it’s in the pedestrian walkway under the Bank of America building. Makes it nice and cool and a welcome respite from the heat outside. And you know what, the coffee was pretty good actually 😋😎

Twas good