3/5 Serap S. 2 months ago on Google • 15 reviews New
I
have
been
very
disappointed
with
Windy
Hill
Essendon
on
many
levels.
From;
-
Unhygienic
toilet
and
water
fountains,
-
to
lack
of
knowledge
and
authority
of
customer
service
staff
at
the
counter,
-
to
my
main
disappointment
-
their
swim
school.
I
have
raised
all
my
concerns
with
Windy
Hill
management
to
no
avail
ever.
There
is
no
care
or
acknowledgement
but
rather
-defiance.
My
most
recent
experience
is
with
their
BlueFit
swim
school.
My
2
children
have
been
going
to
Windy
School
for
several
years
(at
least
5-6
years).
Before
BlueFit
took
over,
their
organisation
and
the
instructors
was
not
great.
Since
BlueFit
took
over,
these
things
seemed
to
be
better,
but
over
the
long
term-
it
was
not.
My
youngest
son
has
been
on
the
same
level
for
about
2
years.
I
tried
to
engage
with
instructors
about
this,
but
there
wasn't
much
feed
back
until
the
very
end
when
the
coordinator
said
that
it
may
have
been
because
he
missed
the
assessments
they
do
every
5-6
weeks.
I
expressed
my
disappointment
in
this
(
I
acknowledge
I
should
have
attentioned
this
much
sooner)
as
they
should
be
on
top
of
this
and
have
some
sort
of
process
in
place
were
kids
who
are
not
progressing
are
flagged.
She
suggested
trying
other
instructors
that
may
help
him
progress
better,
but
I
decided
to
cancel.
I
considered
1
on
1
lessons,
but
they
don't
offer
it.
My
friend
offered
to
assess
his
skills
and
improve
his
techniques
before
her
swims
at
their
facility
(she
is
a
swimmer).
During
this
session,
we
were
pulled
up
by
the
guards
that
it
is
against
company
policy
to
teach
our
kids
how
to
swim
in
their
facility
even
if
you
are
family
or
friend.
They
said
only
BlueFit
is
allowed
to
teach
kids
to
swim-
it
is
company
policy
(perhaps
even
govt
law/regulation?).
Their
swim
school
failed
my
son
and
as
they
don't
offer
1
on
1
lessons,
we
resorted
teaching
him
ourselves,
which
didn't
work,
so
we
then
tried
my
friend.
There
was
no
money
exchange
with
my
friend,
she
was
just
going
to
help
us
every
now
and
then
before
her
own
swims
at
the
facility.
The
only
reason
I
really
gave
Windy
Hill
a
go
(
and
why
I
am
still
a
gym
member)
is
purely
out
of
convenience,
otherwise
I
would
not
continue
to
engage
with
them
at
all.
I
am
so
disappointed
with
them
and
would
be
very
transparent
about
my
experiences
with
them
to
anyone
who
would
consider
using
them.
Oh
and
the
3
stars
I
have
given
is
purely
for
the
gym
classes,
equipment
and
gym
instructors
running
some
of
the
gym
classes
there-
they
have
always
been
great.