If I could give them 0 stars I would. Very unprofessional, I brought my daughter in for what seemed to be an allergic reaction just for them to have us sit in the ER for 4 hours. When we finally got seen we didn’t even get a room, the “doctor” called us into the hallway and said “what’s the problem” which I proceeded to show her body which was covered in hives just for him to say “there’s nothing we can really do about that, we can just give her some ibuprofen but it looks like a infection make sure to keep an eye on it so it doesn’t get worse” they gave her Tylenol and they gave me discharge papers. I should have went with my first gut and made the drive to Cook Children’s. Very sorry excuse for a hospital. I hope people really take these complaints seriously and do something about this hospital.

Labor and delivery Morning and Day staff are super nice. If you get nurse Brianna, you are lucky! She was amazing!!! Super friendly. HOWEVER, beware of nurse Debbie(she worked Night Shift at the time)She is extremely unpleasant and had the audacity to try to belittle when requesting cup of ice water. She even went as far as try to intimidate by stating that she’s been there for however so many years and that she could basically act however she wanted. We had to request she never enter our room. The facility is out of date and rooms are small. They are clean and cleaning staff really do help a lot. This hospital also does not give care packages for mothers. However, you do get to take home a few items. Overall it’s a good place.

Worst, most crooked, and downright Criminal Behavior from the staff. I wouldn't ever go there for any reason whatsoever. One star is way too much, the only reason I gave it one because zero is not available and there's a good reason why it only has 2.5 Stars. That is because, I have heard from their own mouths,the staff discriminate and do horrible things to good people and it's just sad. If you want your loved one to suffer then this would be a great place to go. This place is a lawsuit waiting to happen. I guess also if you call too often they will forward your calls to nowhere, just as expected.

If I could give them a negative one I would, the nurse was rude and called the police on my sister for asking a question and other things transpired last night. Citizens has civil rights for a reason and if anything happens to my mother I will see the entire staff in court. The hospital should be closed.

My son came in with a cut on his elbow. They sown him up and discharged him without any pain medication. About an hour later, the pain returned. He is shaken because of the pain. I called the ER back and they stated that the hospital does not prescribe pain medications. I stated that I’m not looking for any narcotics for him, but am looking for something stronger than Tylenol or Advil. They still refused to to prescribe something and I’m on the phone, listening to my child suffer. The nurse prat was short with me and he even had to ask for a sling to help with the pain. This medical center was called “Doctor’s Hospital” back in the day. And still has the same bad reputation but with a new name.

Can you believe.... I gave birth to my son there and the nurse they had watching me was rude? My first born, and a BAD experience. They gave me an epidural to ease the contraction pain, but I started to feel it again so I guess I didn't get enough. I told the nurse and she was just sitting there typing. I told her again and she basically tried to tell ME I wasn't having pain! I asked her, "do you see it on the screen?" She said yes..Okay then that means I'm having contractions! She gave me a SECOND epidural. During the birth process she "helped" the doctor. It took a long time for my son to come out. I was pushing and at one moment, she actually rolled her eyes at me and walked off. While I'm pushing him out! Because he was taking a long time to be born.. Can you imagine? Cant remember her name, she was a Mexican lady. Then after he was born, when my son was sick, I took him to the emergency room and ANOTHER nurse got an attitude. I just can't...

This hospital sent a very pregnant and sick woman home with an antibiotic. They did not examine her, they did NOT even bring in a Dr. The client was clearly having an allergic reaction to some bug bits. Massive welps and red splotches all over her skin, and they sent her on her way with NO ANSWERS, NO REAL HELP. Now she's having to go to a NEW Dr office to try and get some help. Especially so the baby is not put at risk. This hospital is a shame. Needs to be shut down. Waisting tax payers dollars just to not even help its own community.

I’ve never felt so out of place and disrespected. The registration ladies were sweet, however the nurse you see before your being walked back to a room was very RUDE. she over talked me, didn’t allow me to finish my sentences or allow me to ask questions to understand what she was asking me. When she realized I started being quiet and starring at her because she was rude she said I apologize that I may sound stern or rude it’s just I am trying to figure out what’s wrong with you. Well if you let me talk I can explain. I felt as though since I lost my job and have to settle for Medicaid at the moment that this was my first encounter of getting the treatment that I hear people talk about. Even the nurse didn’t wanna treat me once I got back to back. If you have Medicaid I do not suggest you going here.

I went there after experience vomiting up blood and they informed me that they found nothing and the doctor asked if I had bit my tongue and looked all in my mouth. I've never been so insulted in my life. The only thing they could offer was to monitor me on fluids. I did not stay after being insulted and them not finding anything. If anyone is vomiting blood and the hospital does a CT scan and can't find anything then they must not be looking closely at the CT scan, I would not be going back.

WORST HOSPITAL EVER ! Dosent event deserve 1 star. They broke my grandmas ribs gave her bed sores and now shes deceased. Worst experience of my life, very dirty hospital and just not a place for care. Needs to be shut down immediately

Bad experience with this hospital. I was brought by the ambulance and waited 4 hours. When they said it wasn't a long wait. I was injured on a car accident and they treated me bad. Once we arrived an African American young lady said what is this? Made an ugly face and comment. I know they see a lot of people but if they are not happy working there. They should go to their house and not work. Keep their ugly attitude at home. For some reason I was given a full sheet of labels with my name. Until I noticed no one had that paper with them. I went to ask and the receptionist said sorry they need this to call you. I waited forever when I was discharged I heard my name and they said here's paperwork to fill out. I said I'm leaving already and they haven't checked me in. How was I seen by the doctor had x-rays CT sca and I wasn't registered. I Will never return here. Also security lady at the ER entrance didn't wear her mask correctly her nose wasn't covered and there is sign that says face mask required. Very disgusting hospital very dirty.

Our family member went to this hospital 4 days ago, with Covid. He had a very low oxygen level. They sent him home today with zero improvement and tonight his oxygen levels drop to 64. We had to call 911 again. He was NOT ready to be discharged. When we would call to get info on him the nurses would tell us they didn’t know. It would take many many times to get any info on him. Since he has Covid he couldn’t have visits. He soiled himself 3 times and was sitting in it for some time, until we called him and he told us, we had to call the nurse to help him. We don’t think this hospital is able to help their patients. I do not wish to EVER go to this hospital for help!!!!

Had my baby here in February. My morning nurse didn’t seem to know what she was doing luckily the Dr who did my epidural did. Because she did not check the band she put on me concerning my allergy and he stopped her. I ended up having a C-section and they was so rough when moving me. I did not receive a belly band or much of anything to take home luckily I brought all my own stuff because the first 24 hours they had me using a bed pad as a pad on top of using the bed pad as a pad the nurse informed me I needed to get up to walk all while they had still not removed my catheter and I had to continue to ask when they was removing it so I could get up. While Dr roc was awesome I didn’t see her again the weekend a on call ob pretty much took over my care for the weekend I don’t remember his name but he was awesome and I wish I was seeing him the whole pregnancy. While I might have had a bad experience the ladies in the nursery taking care of the babies were absolutely amazing they loved on my baby and didn’t seem irritated once when I needed their help changing her etc because I couldn’t get up due to the catheter. I think it was just hit and miss and hope some of the things have been worked out sense our stay

Our mother came here for pain and nausea and they admitted her into the hospital. I will say this is the WORST hospital I have ever seen in my entire life! None of her nurses knew what was going on with her nor could tell us anything! For 4 days we were treated like nuisances! When we came in this morning the nurses at the station muttered oh here we go again which was very unprofessional! Im sorry if im paying vlose attention to her treatment...that is my mother i should! When she was not receiving proper care. Nobody bathed her for 4 days. She became loopy and incoherent to the point that she couldn't tell us anything herself which tells me they were obviously overmedicating her with something. She would ask someone to help her go to the restroom and it took them so long she nearly crapped herself. I tell everyone PLEASE do NOT bring your loved one here! I would not bring my worst enemy here. This hospital should be shut down!

My Labor and Delivery experience was amazing. The nurses were very attentive and extremely nice and helpful. The room was nice, had a great view and our own bathroom. I had my first baby in June 2023 and I couldn’t have asked for a better experience.

Hospital staff gave my fiancé a medication that they were told several times not to administer (told the EMTs, ER nurses and doctors and her treatment team). I said the medicine causes psychological episodes. Told them this was confirmed by a neurologist at a nearby hospital. She had a brief time where she attempted self harm while being unresponsive while under the effect of this medication. They committed her against will. She is basically being held Prisoner over a mistake that the hospital staff made, and she is going to lose her job and possibly her children over this. She is terrified. They won't let me take her. One of the nurses laughed in my face for crying while advocating for my fiancé. They are ruining her life and putting her children in great danger.

Few medical issues, the worse chronic anxiety, that I would not wish on anyone. BS, BP, and anxiety clash occasionally. Transported via ambulance only to be met by rude ER doctor, asking why I came in. Really.... everything elevated and anxiety running rapid. Calmed down on my own thanks to the paramedic and nurses. Mental illness is real and I don't misuse my meds but I had being treated like a junkie and talked down to. Let there in faith and understand no circumstances will I go back. I know doctors and nurses are under a lot of stress, wish he would realize "WE" all are.

Worst attitude from "nurses". More infatuated with the "new" covid strain than trying to find out and test for what else could possibly be wrong with a person. No urine sample taken. Never saw a doctor. Corporate pig structured. They only "care" for those with astronomical insurance who's bills can be padded. There were directors walking around that very day asking staff why things weren't being taken care of and why sewage is backed up. Who is actually using this place as a cash cow?🧐 Do not come here if you're needing compassionate and thorough care. 🤕👎🙌

I had surgery on 12-5-22 and was on floor 2 in room 290. The nurses were nothing less then perfect. They announced when they came into the room and the same with during the night. They made me feel very comfortable and respected.

Hello, going to give my honest review. They took care of my mom, but they did the worse job. Every time my family and I had questions or concerns, they had no answers. My mom said she felt neglected, her need’s weren’t met, and the doctors and nurses there have no hospitality. This place has to be the worst hospitals you can go to in Dallas. If you have an emergency where you need to call 911, when they get to your home and suggest you to go this place, please, please, please suggest somewhere else. For your own safety and health, only writing this because I am concerned with this hospital.

ER room took a while but it was during Covid so I guess that’s normal. I had gallbladder removal 3wks postpartum and the staff treated me so well! They let me borrow a breast pump from the delivery room. The staff was awesome & friendly. Did forget my jewelry after surgery & my husband had to dig in the trash for it but other than that cool staff

We live out of town and had my husbands total knee replacement at White Rock Medical Center. From the admission , pre op, surgery team, post op and recovery was an excellent, professional great experience. The food is very tasty also. I highly recommend their café. All in all the staff is phenomenal!

Great staff ! Everyone was super friendly and knowledgeable. I was nervous about the reviews going into my surgery , but the staff was very welcoming and eased any concerns I had. The surgical team was quick and efficient. Nurse Kathy, Brianna , and Yasmin had amazing bedside care. I was checked on at least twice an hour & offered various food/drinks. Very accommodating hospital and exceptional communication. Not sure what the other bad reviews are about , but I couldn’t find any faults with City at White Rock. Thanks !

This was the absolute worst hospital I have have ever seen. I have come from small towns where their hospital were top notch. Patient's come in and are placed in wheelchairs where they sit for sever hours and when finally are taken to room are then tatreat by compensate staff. I asked to see charge nurse with no response. To say toe lest this hospital should be investigated by some oversight company or investigated for malpractice.

My husband was in the ICU and by the grace of God along with the faith he made it because he was so sick and they didn't think he was going to live but with the faithh and the help and the hands of the nurses and doctors in this hospital he made it, they are so awesome and I recommend this hospital to everyone and I can't wait for him to complete get better in his rehabilitation center and come over here to meet the staff thathelped save him. The staff did not give up on my husband. No matter what anyone says they do not give up. Thank you to all the nurses and doctors. They kept him clean and I could go home and rest without worrying.

My brother was admitted 2 days ago for a bad infection. Brianna, I think she said her title is patient care coordinator, has been the most professional of all that we have encountered here. She does an amazing job and keeps an excellent attitude. I only gave 3 stars because he sat in an ER room for 24 hours before being given a room upstairs. A couple of the RNs on the 4th floor have acted put out by his presence. Very unprofessional.

Came to this place just so they could do a simple removal of staples from the back of my head, lady at the front desk looked at me like a deer staring into headlights, like was insane and then proclaimed that I had to go back to the original place that they put the staples in... Worst hospital in Dallas, can't even get service for simple staple removal. I ended up going back to the original hospital (Presbyterian on Walnut Hill) and I received awesome service, thank you Presbyterian. Thanks for absolutely nothing White Rock "medical center", I'm never going back

The delivery floor of the hospital has an amazing staff. My wife has delivered our 2 babies here, our daughter in 2019 and our son in 2022. They are very helpful along the entire process and have a fantastic program teaching new mothers how to breastfeed. The food is good, especially the celebratory meal that's given after childbirth. We have had nothing but positive things to say about the doctors, nurses and staff of the baby delivery floor!

The nurses are rude and cut you off while you talk. They don’t care about your issues and take urine samples when it isn’t needed. Probably just so they have something to charge you for

I came in this morning with breathing complications and chest pain and the staff was on it, immediately! Everyone was kind and I was worried they wouldn’t be because my aspiration pneumonia came from me being careless. I that was not the case. Nurses and staff were great. The doctor was short in time but it’s a urban area ED, it’s understandable! I almost didn’t go from the reviews but I’m very glad I did. I was well taken care of.

I had a great stay at this hospital! I had a medical procedure on a Tuesday morning and was required to stay overnight, so I was discharged the following Wednesday later in the afternoon. After looking at some of the reviews I was very worried about staying here. So much so that I brought up the issue to my doctor who assured me that they perform procedures at this hospital all of the time and have never had any issues. Well I can say personally that I was highly impressed. Yes the facilities may be a little dated, but every member of the staff I encountered was very nice and professional and everywhere that I accessed was nice and clean. The nurses on the floor I stayed on tended to me around the clock. The few times I needed to ring my bell for assistance someone was there within a couple minutes.

Let’s start at the door. 1. No at the door for information 2. When the person did get there she was very rude. 3. I had to repeat myself multiple times asking where my mom room was in the ER. 4. She gave me wrong directions to room. 5. Dirty room, room smells awful, very unclean, dirty floors. Towels and rags in corner of the room. 6. Two employees walked in and said wrong room and just walked out. 7. Nurse drew blood and put it on the sink. Blood not stored properly without proper temp. Without name on labels or tubes. 8. Trash has not been taken out. I mean like come on. Get it together

Though everyone has different experiences... my wife was treated with the utmost respect! Shubi, Princess, and the whole critical care team in ICU held my wife down!! When I left in between stays, I had nothing to worry about. Thank you! The service you all provide is much appreciated from myself and others!

Pleasant staff, but you need to PUSH to get things done. They did diagnosis her after a week of tests & MRI’s, but we are getting quicker results at Presbyterian Hospital in Dallas on Walnut Hill.

Nurse Rowan was hands down one of the best nurses I have ever encountered. Not only did she do her job she went above and beyond to comfort me during my time in the ER. It’s rare and I truly appreciated her and the rest of the staff as well. But she stood out. Having empathy goes a long way. Thank you so much Nurse Rowan.. Nakisha Holmes

I left an employer I had been with for 14 years to come to WRMC and it has by far been the best decision I made, it feels like home and everyone treats everyone with respect. The senior leadership team is driven to improve both employee engagement and patient experience.

I had knee replacement surgery 06/14/2023. From check-in to check-out an A-plus experience. Everyone one I encountered was so pleasant, nice and informative. I wish I would written down the names to include everyone, but Lupita in pre-op, everyone in the operation room, Dr. Gemas, Lauren in post-op, Carmen and Rona? RNs, Linda, day tech and the night tech- i forgot her name...took such good care of me! They don't have an easy job, but they all were awesome! Thank you.

Scott the MRI technician was great with my nine year old daughter. He explained everything that was happening. Started an IV and made her feel at ease during the process. Great experience.

Had my baby here in July 2023. Everyone was really nice. Very helpful and awesome. The only thing I have to complain about was the bed I was in after delivery! Very uncomfortable and the mattress was so thin. After having a baby and being swollen down there, I would've wanted a better bed. I was READY to go home.

Terrible ER . The nurses and doctors dont explain anything at all when we were asking questions . They also had a rude attitude the whole time ,and definitely do not know how to insert a iv . The place also has a nasty mess , bed sheets and pillowcases still had blood on them. I say avoid this hospital its super unprofessional