Went there for lunch with my wife. We went through the drive through, ordered two burgers, two 10 piece nuggets with two large fries. Was supposed to get honey mustards with our order. I asked for honey for my wife at the pickup and tossed them in my bag. Got home down the street and when I picked everything out of the bag, there was no honey mustard and our large fries were anything but large. They were hardly half full and all the fries were the small end bits…. Don’t recommend this place, it’s a scam and waste.

They do not acknowledge customers , they look at us and proceed to what they are doing . Completely ignore the fact that we are waiting . First time I came here I literally waited about 30 minutes for someone to come take my order . Second time I gave them the benefit of the doubt and went to the location and waited to long so I just walked out . Horrible customer service. I do not recommend coming here if you want fast food .

Some of the staff and managers are very rude, especially to the customers. I thought the customers were the ones who were mostly rude, which is sort of true, but a lot of the time the managers get hostile first. The managers do not want to help or teach the new hires, they expect them to know how to do everything within practically the first day/week without being taught. Heck one of them even bragged about it like a flex for one of the employees, even though the message they sent for the new hires say they'll train you? 9 times out of 10 the new hire has never seen even half of the machines use at McDonald's, in their life. Sometimes the managers would not pay attention and mess up someone's order, then blame it on the employee. A lot of days they're understaffed, then other days they're overstaffed and send people, especially the new hires, home a lot. Terrible management. One manager would say you come to work this day, then another says it's not your day to come in. Terrible communication with employees as well. The hiring manager is always on their phone but can never seem to respond to their staff. That's another problem with these people, they're hypocrites, especially the managers. They'll tell you to your face that you're not supposed to be on your phone, while scrolling through theirs at the same time. And it's rarely for business. Speaking about business, they have this time system (I'm not sure how it works to this day nor do I get it), they're more worried about the time that shows in the system and less worried about serving customers a meal that leaves them satisfied. These people would literally put down fake orders just to make their time look better lol. Let's not forget about the staff, who are so loud, for some reason a lot these people are immune to peaceful moments. And if they're not talking, their phone is, when they're playing music. Let's not forget about the creeps who's literally always staring at the females, and I'm talking about both genders. Last but not least it's insane to me that there are some staff who are better at doing certain jobs/tasks than you, but do not want to do it just because. Which makes the whole team cooperation more difficult. Actually, it would be a lot of them at one station, and no one at the other, simply because they just do not want to do it, not because they can't. Only a few members of the team speaks Spanish, and this is where it gets bad. If there is a Spanish-speaking customer, the Spanish employees (especially the younger ones), do NOT want to go and help the customer through communication. They want the employee who doesn't speak Spanish to deal with someone they can't even understand. What type of mess is that? They're loud and proud to speak it when it comes to playing around, but when it's time to assist someone they're looking at you crazy. I'm not perfect but I'm not gonna let this terrible restaurant slide either, considering they don't even give you a lot of days to work and learn anyways. That's why they're always hiring and hiring people. They want to give their friends the days they want, and the people they don't mess with the weekends. Heck no, sorry. Got a better job month later, and it actually pays well for my hard work. Not like some billion-dollar company that doesn't even want to pay it's employees well. The only thing I will say is this, their burgers, fries, and soda are pretty good though. As it should be considering their behavior and attitude isn't.

Clean dining room & restrooms. Almost got our order right the first time. But, had to go back in for the happy meal and a sandwich.

This dessert station was dusty hasn’t been clean in months maybe… all year🤢 the way this pie looks sitting here the next time I come I’m gonna look at this same disgusting area

The service is POOR. It is hard to get help from team members. Management ignores questions and they are incapable of fixing a app request. I asked for a refund on the app and the young manager didn't know what to do.The drive thru is horrible with trying to place an order. They speak to fast and so NOT listen. I ordered a coffee with 6 creams and 6 equal. I had to count 123456 for the person to figure out my order. Additionally I had to repeat an order for the coffee 4 times. Inefficiency is the rule of the day for this McDonald's at 1390 Federal Highway Dania Beach.

In an attempt to find a normal Americano in McDonald’s. I ordered an Americano, but they poured a regular coffee filter and I approached the girl with a claim that it was a coffee filter, she assured me that it was 100% Americano. Although I took Americano from McDonald’s and I know what it tastes like, it’s not Americano, it’s just water with a slight taste of coffee, which doesn’t even contain caffeine.

I went through the Drive-thru waited in the wait station for 15 mins for a burger and Large Fry, I went inside waited another 10 mins for a burger with cold cheese and this Small fry when I paid for a Large! WORST SERVICE EVER!!!!!! NEVER AGAIN WILL THIS PLACE HAVE MY MONEY!!!

I ordered 6 mcdoubles with Mac sauce and got no sauce and was charged for it. My mcchicken had no chicken patty in it. This place is a joke and the manager/owner should fire whoever was on the line tonight making the food. Way to flub an order. Goto checkers or BK instead this place sucks.

I've gone to this restaurant in various occasions and most of the time always goes sideways. From inexperienced attendants to not getting the order right or waiting longer than usual times for the food. Getting a meal over at this place is always a mission. This time around it was even more painful than ever. I got an incomplete order which I had to remind her about the missing items. Very poor customer experience. I don't think they'll see me again. Thumbs down. I placed my order through the drive through. Ordered 2 meals and 3 desserts. The issue began when the screen that usually shows you the items you ordered never pull up my order up on the screen. My gut told me the order was not entered correctly. I proceeded to the cashier and as a safety measure, I asked if the 3 desserts had been entered into the order. The clerk said yes. When arriving to the next window, I get the deserts first, noticing there was one missing. I inquired about the missing desert and the person tells me that I didn't order it. The guy that took the order says promptly I did not ordered it. But then the supervisor steps in giving me attitude about the error as if I didn't know what I ordered. So she says "look at your order 'honey'" in a passive aggressive tone. After a back and forth with this person, who kept calling honey, she bagan giving me attitude as if it was my fault.

I called this location about 7 times for a young lady to pick up the phone and keep hanging up then once she stayed on the phone she rudely asked me what I needed and I asked was she gonna hang up on me again and what time was lunch she rudely said 10:30 and hung up! I went through the drive through eventually and of course got cold fries Every time I come here these young people have attitudes like they are not happy with they job and the managers always looking lost and don’t know what’s going on!! Sad that this is my local McDonald’s.

Regular price: not cheap not expensive. Taste is acceptable but not gorgeous. Customer service were here OK, not typical person annoying you stare with attitude, they were nice, good. Ask if customer want to take out or dine in, I usually don’t eat on the car, so… Please CLEAN the place, most of the time is dirty, to many pieces of food on the floor and old napkins on tables. You my friend McDonalds need to pay attention to customers, don’t be like that please. You can do better. I like this place but please.

Hey it's a McDonald's not Burger Fi 😂 Quality is decent and fries were okay. Food came out very quick and there was virtually no waiting. Food came out a bit warm. Not cold or hot Just kind of like it's been sitting there under a heat lamp. I ordered #7 (Double Cheeseburgers) with a Sprite drink. Speaking of the drink it was really really watered down 👎🏼 I was slightly disappointed because of all the things McDonald's gets wrong the fries, ice cream, and sodas are somewhat a staple of excellence. They forgot to give us a cone for the Ice Cream. Not the end of the world but it's worth noting. Also the attendant never asked if we wanted ketchup or any condiments. It's stingy in my humble opinion. Please check your order before driving off if you get the chance ! Overall not terribly upset I generally have low expectations when it comes to most all fast food, just wanted to give me two cents on this particular location. If you are in the area it's a decent bet. Just avoid the sodas and make sure the food is not almost cold. Final Verdict: Three Stars ⭐⭐⭐

I went there and had a body wrap it was the greatest Experience. Very wonderful, clean, and organized place. The body Specialist E was very informative and knowledgeable she answered any question I had, very detailed. She's smart and intelligent knew a lot about the human body. I will definitely be getting back there again very soon, ive already booked my next appointment. Awesome customer service.

Great food, great friendly customer service. But I remember McDonald's used to have their male employees clean shaven. Many of the male employees had big beards coming out of their mask. It was too big. I used to know I could safely eat McDonald's without worrying about beard hair in my food. Great service comes with great appearance. Make your male employees shave off the wool!!!

This location isn’t the closest one to me but they give me my order correctly and in a reasonable time almost no matter what time I go there. I go late at night when I’m doing rideshare and it just out of my workday when I leave the office to go get my morning or midday coffee. I have nothing but praise for this location oh, and the staff at any given point during the day is pretty good.

Worst McDonald's in the world. Please shut this place down.

Outstanding McDonald's. So busy and still fresh to go custom quarter pounder fast! This McDonald's is what others should model. See photos:

Very slow service. Had to park over 10 minutes for about a simple of an order as possible. Very frustrating. If the food isn’t going to be fast, fix the hold up, the bottleneck making the food order take an excruciating amount of time.

How do you have stale old cold fries at 10 50 in the morning? How do you have old stale buns 20 min into lunch service. I know the answer no one that works there gives a S^&^^. Will never go there again, it was there over a year ago and it sucked, nothing has changed. Same all over staff the young people suck zero work ethic.

Ordered two Egg McMuffin's this morning, substituting scrambled eggs. Looked at my receipt and was charged $2.00 each for this minor substitution. Was free in the past. Was charged $0.30 last time. And now, the last! And $3.19 for a large black coffee. Feeling grossly overcharged!!! And they lack a display monitor in the drive-thru, so a customer can't see what is being ordered and charged!

The black senior lady on counter is so nice to everyone. She should get a raise.

They totally got the order wrong because I asked for a deluxe burger with bacon I didn't get that they put so much mayonnaise on the sandwich you could not even hold it. And I asked for a sweet tea I got a tea alright but it definitely wasn't sweet. So I decided that this McDonald's sucks

It was 5:06pm when I walked in to stand at the register waiting to order. I was seen by the cashier but not approached or acknowledged. 5 minutes later the guy had walked behind the register I said, hello, can I order? He looked at me and said give me a second. Not an acknowledgement not a hello, nothing. I understand it’s the beginning of the dinner rush, this was just rude though. Asked to speak to a manager and instead of her saying, listen, we’re busy, how can I help you?, she just looked at me like I was speaking a different language. So I asked is this how you guys do here? Then she finally said something- no. I can’t tell. It’s just common courtesy, if you’re busy, you say hello, it’s busy, be with you in just a moment. Instead there were 2 ppl bagging the same items just glancing at me casually every minute or so after he finished restocking the fry station.

The managers here have the WORST management skills and customer service. My code to redeem free fries was not working and instead of redeeming fries the app redeem something else instead without my authorization. At the end after the wrong code was redeem I was over the situation and didn’t want the fries anymore. The intercoms person went to do get the manager on duty came to see what happened…while I’m trying to explain the lady keeps cutting me off, not letting me explain. It felt like she didn’t care and it wasn’t her issue and she decided to say that she has a long line and she is trying to move. As someone who has management experience/customer service this is NOT the way to show it. Will never come back to this McDonald’s worse customer service experience.

This location especially they are so pleasant, the drive through staff just seem like they enjoy their jobs so I go out of my way to go to this location because of the service and great attitude of staff❤️.

After having not such a good first part of my experience at this location, Terrance was able to help and take care of the situation exceptionally. He is the most professional and caring employee at this location by far! He deserves a raise and a promotion :). Thank you so much for making my experience a better one Terrance, I will never forget your kindness!!!!

My son and I walked in as he just needed to go (to the bathroom) quick because we were many miles from home. Anyhow the girl walked over by the drive thru and totally ignored us. As she kept talking and chatting I noticed that they're were 3 more workers . None came to me until a manager came and said that "they need the bbathroom. Wow.

I must say this place is TOP notch. The few times I have indulged at this facility have not disappointed. Believe me I try to eat as healthy and clean as possible, but sometimes I cannot resist that McDonald's delicatessen. The service here is to be expected, but what really turns the experience to "God tier" as YouTubers would say is the cleanliness of the facility. It appears as if it just opened, with a remodel that happened more than a year ago. If you want to enjoy McDonald's and don't want to worry about the typical grease trap, and cleanliness issues associated with "fast food" THIS is the McDonald's to go to.

William who was working the pay window on January 25,2023 was a very kind young man. He definitely made my day and he deserves a review with his name on it. A bonus is that my fries were fresh, hot, and unsalted like I asked. Thank you 😊

24 hours Fresh Hot Double Quarter Pounder with cheese and large fries 🍟. Yes Very GOOD, not real fast, but that's OK for 3am!!! Cuz it was Hot and Fresh.

Went there for lunch like two cars in the line. Food was fresh and hot. Cashiers were friendly. Location is close to my job so I appreciated being able to grab some lunch with time to eat it as well.

Sat in drive thru for way to long nobody would respond. Pulled up and went inside. Nobody at counter so went to kiosk. Ordered ther but payment was not working so had to get someone ther to pay. Long wait for food workers playing and prioritize drive thu. But won't be back

This McDonald's in Dania tries hard at times to serve their customers a full menu I would say just about 50% of the time you can get a full menu up to maybe four a.m., this is one of the better stores, the quality control there is credited to one lady a very slim lady that tries to run a tight Crew on the night shift.