3/5 Lombe M. 1 year ago on Google
We
were
pleasantly
surprised
by
how
lovely
and
clean
the
hotel
was.
We
were
met
with
smiles
and
enthusiasm
upon
checking
in.
The
room
was
smaller
than
expected
but
still
very
nice
and
very
clean
and
with
a
nice
view.
We
requested
to
be
moved
to
the
next
room
as
it
had
a
nicer
view
and
they
made
that
happen
for
us.
We
made
a
number
of
requests
on
our
first
night
and
the
hotel
met
each
and
every
one
of
them.
The
food
in
the
restaurant
is
delicious
and
breakfast
is
also
very
good.
They
have
a
complimentary
shuttle
which
is
nice
and
a
nice
and
clean
gym.
It
also
has
a
nice
beach
but
it’s
not
your
typical
beachfront
property-
if
you’re
expecting
to
roll
out
of
bed
and
be
able
to
relax
on
the
beach
and
swim
in
the
water
this
isn’t
the
place.
They
even
warn
you
that
swimming
at
their
beach
is
at
your
own
risk
as
there
is
a
lot
of
coral,
sea
urchins
and
jelly
fish
etc…
However,
this
isn’t
something
that
would
discourage
me
from
staying
here,
it’s
a
lovely
hotel.
There’s
lots
of
restaurants
and
shops
nearby
that
the
complimentary
shuttle
can
take
you
to.
We
moved
into
a
new
room
24
hours
after
checking
in
and
this
is
when
things
started
going
downhill…
there
was
no
hot
water
and
when
we
we
asked
for
assistance,
we
were
given
condescending
lectures
about
how
to
work
a
faucet,
48
hours
went
by
and
still
no
hot
water…
I
would
also
highly
recommend
that
further
training
be
given
in
regards
to
professionalism
and
guest
service,
as
a
few
of
the
staff
were
extremely
disrespectful
to
us
on
a
number
of
occasions
and
even
overly
familiar-
but
perhaps
this
is
because
we
are
African
women.
This
shouldn’t
be
the
case
as
we
are
paying
guests
and
should
be
afforded
the
same
respect
and
professionalism
as
any
guest
staying
at
the
hotel.
It’s
a
nice
a
hotel
but
guest
relations
could
definitely
be
improved
on.
It
should
be
noted
that
Maureen,
Lulu
and
Said
are
very
nice,
and
should
we
recognized
for
their
professionalism
and
excellent
guest
service.
We
are
here
for
3
more
days
so
let’s
see
how
it
goes…
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