I went into reception to ask for a PCR covid test and the reception staff were unbelievably rude to me. I informed them of my situation - my flight back home to London was the next day - and they were incredibly unhelpful. I left immediately. Professional services in Dar es Salaam are really bad - from hotel to healthcare services. It's very upsetting but I genuinely regret coming here and don't think I'll ever return.

Nothing has changed after the last complaint. They still do slow and unprofessional. What they say on the phone doesn't exist at all. How come a doctor comes 1 hour late and acts as if nothing has happened. There are too many steps until you see the doctor🤦‍♂️. Staff in the billing counter are so rude that they are not aware of working in a private hospital. After all the process, waiting for 2 hours to see the doctor🤦‍♂️. Huge disappointment. When do they improve???🤷🤷

Good experience. Very clean very nice services. The hospital is clean. The staff are friendly. But the hospital is very expensive.

Beautifully designed hospital bringing a different perspective of how we imagine hospitals here in Tz. It integrates well with the upgraded roads and offers a beautiful view (depending on the wing) of the Indian ocean and the new Tanzanite bridge. I was lucky to visit the V.I.P rooms and i was impressed with how clean and neat the place was with Plasma TV and sofa coach in the rooms. The ongoing extension on the opposite side of the road will definitely blow my mind upon completion. I just hope that the services here are as great and not business as usual.

Wish had an option of giving star in minus numbers even then it wouldnt have been worth it not even worth a zero star.. Traumatic & horrible experience at Aga khan hospital. we had two traumatic experiences at Aga khan; 1st in maternity and then in paediatrics in less than a weeks time.. Dont go on its outer look its inner is as worst as it could get...will be sharing our experiences with as many groups as possible to save other victims from the hell of what we had to go through... They make you pay through your nose for a one way ticket to hell.

This is amongst the best hospital in Tanzania providing various health services and it has been a good centre for rescuing many peoples lives, just being in its elegant surrounding makes patients feel a relief its situated across the ocean road full of breeze from the ocean ...you won't regret being at Aga Khan.

Agakhan hospital need to improve their special ist doctors services.they have a Dr ngonda who goes to many hospitals as a dermatologist .I had a very high opinion of him but recently had taken small child who had skin problems.we paid 70000 consultation fees.the Dr didn't even examine the child properly .he said this problem is hereditary and he will have to apply steriod cream all his life.after paying so much and consulting a senior specialist we came out without any solution . Why do u keep doctors who can't diagnose or give proper advice after charging so much.

One of the best well equipped instrument and start wise, caring staff, competent service providers working at a timely manner to provide the best service. It's neat and large to accommodate many patients undergoing construction to increase it's patients capacity

Great buildings, not so good service. You end up paying a lot of money and get treated very poorly. I would not advice anyone to go there!

The services are very bad. I pay cash for full blood picture at mbagala branch and its a second time they tell me there is no service for FBP. Bad enough the laboratory technician called Sanju at mbagala is very rude. Answering harsh to the customers as if we get a free service. To be honestly i will never ever return to any of Agakhan hospital in Tanzania. You have a worse seevice even for the cash patient. Your services are expensive and no any news just drama. I will call tomorrow i dont like the service you give me today. If you really care about your patient consider this. Employ some good people who speak polite to customers. I dont like this guy Sanju he is a rude man

Fast Covid-19 results. Very poor payment method for testing, government fees “must” be done off premise. Only available before midday.

Never seen a Hospital except Aga Khan charging money for showing the test results to the Dr. who had prescribed it . Patients pay to see a specialist , when they come back again to show the lab reports prescribed by the same specialists, it charges the patients again . They have found new way to extract more money from the pockets of patients . Very Expensive

Poor quality service. Their CEO Sisawo Konteh, is negligient and incompetent. Dont be deceived by the nice clean building. They charge top dollar and are vultures, providing poor service to break your bank. All this since the west african became ceo. Be very careful here! You have been warned.

My family and I were rudely treated by Dr WAFAA RAZAK at the emergency section. She spoke to us with absolutely no respect. She refused to even cooperate in discussing our issue. I will add more details to this post soon as now I have other pressing issues. However, its very unfortunate that a big Hospital like Aga Khan, would hire young doctors without even ensuring they have minimum professionalism of looking after patients. Especially for a doctor who works in emergency, you would expect they understand the stress the patients and relatives are going through and behave appropriately. Instead, we met this extremely rude disrespectful young Indian Dr Wafaa Razak who treated us like rubbish. She even chased my sister and mother from a common waiting area where they were sitting for absolutely no reason. I'm beyond disappointed with Aga Khan Hospital Dar es Salaam if you can hire such doctors. Later she explained to another doctor that she was grumpy from being awake whole night and that is why she treated us rudely. This is completely unacceptable, being awake is part of her job, she doesn't have to let it out on patients and relatives. I will be grateful if I get contact details of whoever is handling complaints in Aga Khan as I am planning to make sure no one else gets ill treated by Dr Wafaa or any other doctor in Aga Khan the way my family and I were treated.

Long waiting time, bad staff, overpriced and not clean. DO NOT RECOMMEND AT ALL. Find a better hospital recommending DSB Polyclinic and Hitech Sai Healthcare Centre as they are faster, cleaner and generally much better than here. 1 star but would have given a 0 if I could.

Terrible, the service is absolutely terrible. First: This is what annoyed me the most, i did an ECHO test, and i had to wait seven days just to get a result, a whole week, i am not in Dar but i had to get my results after a week, back and forth movement just for my results, better tell me to wait a whole week rather than waste my time, their services are trash and. Time wastage Second: you pay for some services, and only after paying and going to the checkup room that is when you are told the machine isn't working, so why wait until i pay to bring this up? Third: time wastage, just to see the doctor an expensive amount is charged, yet you could expect to get quick express service but you stay hours just to see the doctor.

This place is unbelievably absurd. Are these people even serious about their profession? And let me be specific: the pediatrician team of doctors and nurses (with the exception of a few good men and women who do take their job seriously) on the maternity ward. Up until after the birth of my child, everything was taken care of, and things went quite well. But afterwards, the mistakes, miscommunication after miscommunication, and throw neglect in the mix, and we are still not done. Some staff members are just saying things for the sake of saying things and not following up. Everyone keeps pushing the troublesome things to the next colleague who doesn't or barely knows what has transpired. Things could have gone horribly wrong if one of my family members (who isn't a dr. or nurse by the way) hadn't noticed/seen that something was going on with my baby. And we ofcourse were observant, and I get it, if its busy, stressful, etc. even though we had overseen or didn't make a fuss about certain things that were happening, our leniency has a limit. But when it comes to advising you on a VIP room and other expensive stuff ow then they act like the car salesman that won't let up. Then they are thorough, attentive and vigilant. The hospital had goodwill with some people I knew, but I need to rethink if their recommendation was posed with good intent. I will avoid this hospital at all cost, they ruined any patience, empathy, goodwill and faith I had in them.

If you are in hurry or critical condition, this is not a place for you to go. It took me more than three hours to get my ultra sound after coming out of the Drs office. With their exaggerated price you would expect to have top of class services, but yet services were so poor. I'd recommend for people to use just local government hospitals

Caring for a patient has to be as simple with less time consuming and also in privacy! At Aga Khan Hospital, the billing station for outpatient at the laboratory department is crowded with many patients and the attendant has to talk to a patient to confirm the lab tests that need to be taken meanwhile everyone can listen to the conversation. This is not the best practice in my opinion, they have to look at it again and correct it. It also takes a long time to get to see a doctor, the waiting time is anything from 1hr to 3hrs, for a patient that need attention is not good at all.

FRIENDLY PEOPLE AND PEACEFUL ATMOSPHERE

A hospital with a wonderful ocean view! A great hospitality that has recently been updated. The staff and doctors are generally very helpful and accommodating. They are well equipped to do a lot of different procedures and even have a nice MRI machine. I would recommend.

Very pleasant helpful staff. My son was admitted and we had a place where we could sit and wait.

World class hospital

Best Hospital in Tanzania

Lost my brother Ali Walji at the ICU , complications between Infection and Malaria , may he rest in peace , the worst hospital in the world , they first checked for Malaria and it read no malaria and then they checked after 3 days ! And malaria was 500 + , how foolish to not check everyday , my brother could be alive today if it weren't for their doubtful and horrendous services , i hope the hospital closes for good ! ! God judges best !

When it comes to the best health care services in Tanzania, Aga Khan hospital is the place to be.

Dr Hossam, the urologist, is a very well qualified specialist in the field of urology. The way he diagnoses the issue and treats, is outstanding. His services are well above par, and I would recommend him. He targets the problem, and does not do ‘trial and error’. To him, his patients are a priority. Thanks Aghakhan hospital for providing such qualified doctors.

Has great care and treatment. It's just a bit costy

Amazing experience at the maternity, I had a normal delivery and stayed for 2 days, the staff and doctors were very helpful and kind, the hospital is very clean and hygienic, the food was good and the level of care excellent. Very comfortable overall. Good rates for the maternity packages. I really recommend.

😡They have the worst dentist(s). I wouldn't recommend anyone to go here for dental works. I went for an emergency tooth filling, but the doctor(incompetent) did such a terrible job that it caused a tooth abscess in that tooth's root canal. I had to endure insane amount of pain and pay out of pocket for an even more expensive process few months after leaving Tanzania.

Aga khan hospital!!! Beautifully well designed and nicely organized hospital right in-front of the Indian Ocean, basically they also have an emergency gate which is overseeing ocean road. It was 1130hrs in the night, 09th February 2023! My wife, and our month old daughter angel was feeling pretty uncomfortable, scientifically says 3- 5 at-least 6hrs crying happens.. Now as we were directed by the operator who picked up the call, we used the same instructions.. up until the reception at the emergency attendance, the guard very kind to take us there! Lady, nurse asked to proceed for opening her file at the price of 112,000 ( infant month old ) As we finish the process, we returned to the attendance on reception and she puts us on the bed which is on the right hand side of her table and closes the curtains. Now, very unprofessionally this lady I saw on thee reception desk comes and asks couple of questions, and she goes oh the baby is fine… pls wait here the doctor is coming…. And it never ended we sat for at-least, 3hrs.. no sign of the pedestrian? Rafikis, at the hospital — What the hell on earth was that service given to my month old daughter????!

Professionnal and fast services. Staff is nice and helpfull. Special thanks to the cardiologist Dr Zahra Khan who provided me with highly professional care, planned exams and explained me everything. Also thank you to radiologist Halima Mwalimu for her kindness.

I spent 10 days in ICU .... all I can say is that this is probably one of the best hospitals I have ever been admitted to via the trauma unit. The best nursing staff and best doctors. They saved my life. I am forever grateful to them❤

On 19 January 2023 I attended Aga Khan Hospital Dar er Salaam for checkup. Thanks to Dr. Zahra Khan, Fatima Tawer and the rest of Aga Khan staff who provided me with an excellent services. I’m so impressed to Dr. Zahra Khan who I’m still in contact for medical advice.

Visited Aga khan Hospital to consult with an orthopedic. He was actually very good and was honest. Listened to my problems and suggested accordingly. Unlike other so called ‘well-known’ private hospitals in Dar, he didn’t suggest random tests or medications. Even the service at reception, bill pay was swift and orderly. I was happy that I didn’t have to deal with unorganized management/staff while walking around sick. The hospital is easy to navigate also. Price is of course high but since my Insurence paid it, I won’t complain. Would go back again if ever fall sick.

They take high payments and then the staff literally acts like a patient doesn’t exist , they give such mild answers that don’t answer your questions and concerns , it’s beautiful outside but has a very very dark inside, very disappointing.

Agakhan Hospitals Dar es Salaam , the only JCIA accredited hospital in Tanzania , is best in offering Quality and and Safe , on-time health services .

Very well received, and well treated My friend had emergency surgery Of course, you have to have a hell of a bank account but they saved his life and they regularly monitored his condition

The best Hospital 🏥 in Tanzania 🇹🇿 👌 I in courage you to visit your self.

Such a great building, charging a lot,but the worst service İ’ve ever seen! 1-Rude staff,except managers,who are used as a shield to reduce your anxiety(anger) when the personal makes mistakes! 2-İncompetent staff,especially who are directing people where to go next for the further operations! 3-Wherever you go,whatever you do,you have to wait in a long queues,just to see the doctor and learn that you have to go to see another doctor for further treatment! 4-İn some rooms(counters,receptions etc.) there are a lot of people who are just sitting out their working hours! 5-İf you didn’t find alternative hospital(s) or medical center(s) be ready for wasting your time(day) just waiting in a queues and killing your nerve cells,because you didn’t get exact answer (you will only hear “just wait!” from the personnel). 6-When you are trying to explain your complain,may be you will hear this-“ On saturday’s are like that,because personnel works half-overtime,on monday’s you will hear-“On monday is like that!”,İ think other days they will say same.🤔 After seeing such a bad service you will just get “İ am sorry!” and that’s all no more,no less! Those are just a few of what i have experienced there! P.S.Personnel works too slow, which makes you terrified! After several visits, I am once again convinced that neither the building nor the expensive equipment, but only the well-chosen staff can make you the best in your field!

(Translated by Google) Six homes have a dentist and are using NHIF insurance (Original) majumba sita mna doctor wa meno na mnatumia bima ya NHIF

I wish all hospitals were like this...clean n at their best behavior... services are much better that many other hospitals I have been at. Keep it up.

The hospital is very good especially the doctors,facilities and even their medicines but you need to improve the following: The nurses especially outpatients are not organised and very slow The toilets arent clean they smell Much respect to maternity ward staff their amazing

Too slow and overpriced

Has good and healthly services

On August 26th while on vacation in your wonderful country I was out dining when a fish bone became logged in my throat. I arrived at your hospital seeking medical assistant. From the 1st encounter with your staff at the Information desk to the day of procedure I was treated with compassion and competence. Although Dr Khamis, ENT was ending his day he took the time to see me. It was decided that a trip to the theater (Operating Room) was warranted. On the day of my procedure the staff, Nurses Josephine, Mary and Soffie provided excellent care. They answered all my questions and offer comfort. Anesthesiologist, Dr Frederick explained the procedure and answered all my questions. Although I am a healthcare worker (Respiratory Therapist) I still had many questions and they were all answered. Your staff was very professional and provided world class service. They are an assest to your organization.

Good Hospital

Big building good hospital but poor service the worker are working with pride and you can't get treatment unless you have special and specific health insurance or you pay by cash and it is freaking expensive, It's a down rate and poor to me.

Amani! Hospital 🏥 sends reminder email 📧 without Date 📅 or Time ⏲️ of Covid 19 Test or exact room # or details of where in Hospital 🏥 Test is given.... However, email 📧 does give cost of USA 🇺🇸 price in dollars 💸.....Detailed information is important 👌🏿 🤔.

👍

Aga Khan Hospital is one of the best hospitals in Dar es Salaam. The environment here is very good and it is managed by many experience doctors. The cost of treatment here is a little higher but the treatment methods and results are much higher than other hospitals. The duty staff here are very helpful and polite. I will recommend this hospital to everyone for treatment. I got very good results from here

Was nice

Recommended by a friend and I must say it exceeded my expectations. A professional and clean enviroment and the staff at the hospital are friendly, welcoming and professional at the same time. I would recommend to everyone especially those from overseas as staff are well informed and also speak English. I am Tanzanian but British Born and cannot recommend this place enough. Thank you Aga Khan! Hi, Naazneen is it possible to email you just wanted to bring something to your attention.

I was received well af the agakhan mbezi . Was directed to the nursing station for preliminary check before seeing the doctor but the nursing station was empty for over 30 minutes. Came to realise later the nurse was attending a patient. Why aren't there 2 nurses??? I thought agakhan was one of the most efficient hospitals. Please improve this.

The hospital is very clean. The healthcare providers look very professional. The supporting staffs are also very welcoming and supporting; always ready to help. There are so many specialists and high tech equipments. But sometimes the whole process of getting the service can be very slow. I think this in part is attributed to the computer system they are using. Some staffs seems to be a bit lagging behind - in time they will catch up. The hospital has a relatively enough packing space. Size was reduced recently, don't know exact reason but I suspect it has something to do the current expansion of Ocean road. But honestly I think hospital has the highest standards and provides the best health care in Tanzania. I haven't been in every hospital but in comparison to those I have been, there is no other place you would want to be when sick that in The Aga Khan Hospital.

Aga Khan Hospital

Top star hospitality

Aga Khan Hospital they provide good service to the people

They are very good on attention to details. Good hospitality and best health services.

The hospital has good surroundings and care. It is easily accessible by all means of road transport. The service is very good, there is no inconvenience, but it is a little expensive

The place is clean, the staff are good and helpful, the process is easy , but you must finish all your requirements at least 7:30 in case you are going for outpatient clinics

Good service. Very caring staff. High end medical services

every time I need to wait for long time. At least 3hours. If you got emergency, you will die here before the doctor come

World class facility but can't say the same about services.

perfect place to get treatment

I've worked with them as orthopaedic technician they got all facilities to provide excellent job thumbs up

Best treatment in Dar es Salaam

One of the big hospitals in Dsm and Tanzania. The recently renovated ICU and inpatient wing is state of the art and upgrades CT scan and MRI equipment. Across from the main building is the parking facility for patients and guests where the first 60 mins is free parking after which certain rate is charged. The opposite wing also contains the new dental and implants building and other administrative offices. The hospital also runs a 24 hour Pharmacy and the emergency wing is one of the best in Dsm. Regular clinics for Pediatrics, obstetrics and gynecology, internal medicine and a fully equipped lab.

Good place

This place delivers alot......

JCIA accredited Hospital with standard quality health services

The only Real Hospital in Tanzania.

Among best hospital in Dar es salaam

I advice people around town to go there, i hope there are foreigners around masaki and Ostabey

(Translated by Google) Aghakhan Hospital Dar es Salaam Tanzania (Original) مستشفى أغاخان دار السلام تنزانيا

when it comes to health system we must appreciate the work of some people who are doing right and agakhan is doing it right

Nice & clean enviroment.

It provides quality services to all patients.

The health problems issue become addressed with solutions from proffessional instruments & doctor

Good and prompt service. But all services are rather costly.

Excellent hospital, cooperative staff!

Is the best hospital in Daresalaam,Tanzanian... It has all main treatment including heart teatment, and it meden equipment and specialist

Expensive. not within the reach of a standard Tanzanian

(Translated by Google) It's Okey (Original) It's Okey

Cost is very high,poor service and they prescribe unnecessary tests,all to cover up the cost of maintenance and acquire high profits.

Not very crowded. High quality service, though it takes quite a while

Good Hospitality, Great Service

Despite being super expensive, doctors and the rest of the staff treat patients in a very disrespectful way. On top of that, the service is quite bad.

Its really amazing hospital with clear and timing services

Aga Khan is the best hospital has a lot of good things for professional services. I recommend it but not for those who uses NHIF insurance because the card is not accepted.

We come with baby paid a lot of money they keep us over night at private room on pawilon 5th floor. When we arrive doctor was great but next day doctor on the shift at pawilon 5th floor was not even a doctor was random person who have no idea what to do . Not so good experience this more like expensive hotel not a hospital

Excellent quality

Pavilion rooms n service is good

Extremely slow system! They will make you wait 30 minutes just to reply the doctor hasn't come today. Or they will make you wait 45 minutes to tell you ultrasound today is taking place in another area.

(Translated by Google) Excellent (Original) Mükemmel

It's good place with lovely and holistic care

Kalia koo

I was medical air rescued and taken to Aga Khan hospital. I know the doctors did their best but as far as the nursing goes they leave a lot to be desired, with an exception of a few good nurses. . Upon placing a drip in my arm the nurse proceeded to push down extremely hard onto the drip to get viles of blood ....who does this barbaric thing I was in agony....why did he not use the port to get the blood...it was barbaric. When I complained he looked at me and said nearly finished and continued to fill 2 more viles. Where I come from nurses take care to make sure the patient who is in actual fact paying his salary, is comfortable and in the least bit of pain not treat a patient as if they were a criminal ....upon discharge , I had no relatives I needed to do the billing myself but I was told that was not possible. Eventually I was escorted out by security guards as I insisted I leave and sort out my billing ....as if I were some criminal ...gosh I am paying private hospital fees to be treated in this way I was very disappointed. The kitchen staff and cleaners were wonderful and friendly and the food very good but I'm sorry to say there is a genuine lack of professionalism in the nursing care don't treat your patience with arrogance they are paying your salaries treat them with kindness.