I was trying to ask more about the heart rate monitors. I was in the store for 30min and I was unable to get any kind of customer service. I approached many members of the staff and they just turned away so they dont have to speak with me. Finally after half an hour I approached an elderly male staff member and asked for assistance and he was angry that I bothered him and told me off 😳. But I suppose you have too many customers and you dont need my money so have a nice day I am more than happy to shop somewhere else...

Normally I do not write any negative review however my experience was quite negative indeed so I changed my decision and did not to buy the shoe which I already tried and box was in my hands... 2 things happened. 1. Staff responsible for bringing the shoes and at the cash were really reluctant to give a service, looked quite unhappy. 2 of them were trying to talk to a guy asking for an address and none of them was coming and trying to help the customer. You needed to run after them. One of them was already having a discussion in the shop with another customer as we were in the shop. 2. After I treied my shoe, I went to cash for the payment. All labels were showing 119eur for hoka rincon 3 and on the cash price was 129eur. I asked them to check again they said sorry rincon is 129eur. I asked them to look the labels inthe market which I could even see from the line at the cash. They said they cant do anything and tried to call staff responsible. It took 5 minutes and a lady came and said "rincon3 price is 129eur!". I asked again to walk 30 meters and check the labels. She walked slowly and looked the price and shouted to the cash saying: yes he is right, labels are 119eur. And added with a really disturbing manner: " make him a 10 eur discount" So I left the box at the cash and left the shop. There are always mistakes, we are all human. No issues there. However the behaof the staff during my visit was not acceptable. I dont know , may be it was due to a bad day but it was not friendly. I just therefore put a 2star without a comment but as you asked for an explanation, I replied. For your information..

I was looking for Hiking shoes but the vendor don't want to help me because I don't speak German and just ignore me.

Do not expect miracles from the sales here, even if you see “up to 50%”, its almost impossible to find such pieces throughout the shop… the only real sale happens in the underground floor!

Extremely unfriendly staff. They don't speak English. That's not the problem, but they seem to get offended when spoken in English. The shop is good with a lot of collections and offers, but I had a rough time at the kasse. The employees who helped with getting the right fit for the shoe were cool, though.

For all sportswear i recommend here. The workers were very helpful.

Good Collection of sports accessories/shoes/clothing of trusted brandes. Frequent discounts available. Must Recommended to check on, if you have anything to buy related to Sports !

Recently renovated. Wide selection of sports goods and equipment. Often you can find good deals and discounts.

Super friendlyband helpful staff member in the shoe area today who helped my wife with shoes and an insole! Great store with a good selection!

Sportscheck is great!! If you are looking for any athletic gear or sports equipment this place is a must!

The prices are on the higher side, but the selection is quite varied and wide, covering a great range of sports and equipment brands, from the average ones to the expensive, no-compromise brands. The shop also offers some facilities for testing the wares, like a treadmill for running shoes and an artificial patch of rough terrain for hiking and climbing boots.

Variety is good. Personnel attention is mediocre