1/5 Sunil P. 3 months ago on Google • 8 reviews New
Absolutely
bad
service.
Not
serving
any
food
since
they
don't
have
enough
and
not
allowing
any
food
from
outside
for
kids
even
though
they
cannot
serve.
--Edit,
post
reply
from
Robert
after
my
review.
The
bowling
event
was
for
kids
with
birthday
party.
We
were
told
while
reserving
that
we
could
get
food
from
menu
if
we
need
it.
No
mention
that
the
bowling
was
overbooked
and
food
could
not
be
served.
When
the
kids
were
hungry
during
bowling,
we
asked
if
they
could
take
an
order
or
allow
us
to
get
food.
Allowing
to
get
food,
does
not
mean
eating
in.
Could
the
service
manager
have
looked
at
the
possibility
of
providing
concessions
for
time
pauses
on
the
clock
on
bowling?
Inform
customers
organizing
parties
to
look
at
other
options
/
days,
since
they
were
overbooked
and
allow
for
cancelling
or
rescheduling?
In
short
a
lack
of
imagination
and
customer
service.
The
dude
started
to
be
racist
and
tell
us
this
is
how
it
happens
in
his
country
without
even
realizing
that
one
other
colleague
who
was
requesting
was
a
German
citizen
though
looking
like
a
different
nationality?
Why
because
we
look
different?
Why
even
bring
the
topic
of
country,
race
etc
in
the
conversation?
Limit
it
to
the
discussion
of
service
and
available
options
and
leave
it
there.
The
police
came
upon
the
managers
calling
and
the
guilt
trip
that
he
had
after
we
told
him
to
stop
the
racist
comments.
The
police
later
told
us
that
they
were
sorry
for
the
comments
and
the
manager
(owner?)
should
have
known
better.
It's
ridiculous
that
a
customer
service
instead
of
handling
a
complaint
was
taken
up
on
the
backfoot
for
the
comments.
PS:
its
not
rocket
science
to
inform
customers
upfront
on
the
over
bookings
if
it
was
the
case.
Promising
food
at
the
restaurant
and
then
denying
it
without
any
options
is
bad
customer
service.
We
were
paying
customers
even
if
from
a
different
country
and
not
free
loaders
to
get
such
service
PPS:
I
will
not
indulge
the
manager
in
his
guilt
trip
of
blurting
out
racist
comments
during
discussions.
If
you
cannot
handle
customer
complaints,
then
it's
up
to
him,
his
organization
and
the
community
he
serves.
It's
a
shame
that
the
police
had
to
come,
understand
the
situation
and
apologize
to
us.
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