1/5 Robin F. 1 year ago on Google
The
suite
we
were
allocated
was
definitely
not
5
star,
maybe
down
market
motel
,
at
best....the
towels
were
threadbare
and
the
furniture
was
banged
up
,
scratched
and
old
and
the
whole
suite
was
very
,very
tired.
The
movies
on
demand
did
not
work
and
no
one
really
seemed
to
care
,
including
the
supplier.
After
kicking
up
a
hell
of
a
fuss
we
were
upgraded
to
their
premier
suite...it
was
half
re
furbished
and
the
half
that
was
not
,
including
the
entrance
door
to
the
suite
was
scratched
,
banged
up
and
very
very
tired.
as
well
(
The
views
of
the
bay
were
wonderful...credit
where
credit
is
due)
The
bathroom
had
been
upgraded
but
very
little
thought
had
been
placed
on
where
to
hang
towels
,
gowns
etc...half
a
job....the
decor
of
the
rooms
left
really
much
to
be
desired...no
water,
no
turndown
no
welcome
note
,nothing??
Like
I
said
down
market
motel
stakes.
The
service
in
general
was
poor
and
not
really
friendly,
barring
a
few
exceptions
that
shone.
like
Dee
from
the
executive
lounge
and
Zoe
that
lent
me
her
DVD
collection
due
to
the
hotels
inability
to
sort
its
movies
out
with
its
supplier
and
as
said...no
problem
other
than
for
guests
who
like
to
watch
movies.
All
in
all
what
a
dismal
stay....barring
the
executive
lounge
which
was
nice
(
a
3
out
of
5)
the
rest
of
the
hotel
(
Barring
the
reception
area,
restaurant
and
bar)
was
dismal
and
I
would
strongly
advocate
that
prospective
clients
seek
alternative
accomodation.
There
is
no
way
,
not
even
with
the
wildest
of
imaginations
that
this
is
a
5
star
hotel
,
it
is
a
disgrace
and
the
Hilton
group
should
drop
kick
it
out
of
their
stable
before
it
does
too
much
reputational
damage
to
a
mid
range
hotel
group