This is a customer service review from approximately 11:00 - 13:00, September 18, 2021 *I like naturally good people, so there may be a slight bias in my reviews Customer Service: - The security guards are so-so, relatively speaking. I don't really remember, but maybe the security guard was a little strange, as I recall - Staff checking blood sugar is normal - The disease inquiry staff was a bit pretentious, in my opinion ("Don't have everything, do they? (Regarding the medicines I have)), and also didn't tell me that the medicines were paid for (I thought they were included in vaccinations (my mistake was not asking)). The staff asked me to go to room number 6 for vaccination first, but it would be better to tell the patient to give the medication note first to make it more efficient - The vaccinator is good and has given sufficient local anesthesia. The staff also estimates that it will take 30 minutes for the vaccination report to be processed (closer to 1-2 hours) - After vaccination, I went to provide proof of vaccination. I didn't see/know – at that time – that proof of vaccination was placed at the bottom right. The staff's tone was a little "weird", but still normal (for now) - I gave the medicine receipt to the teller. Just an ordinary teller. - While waiting, I and other patients saw the vaccination proof processing staff arguing with one of the patients because he had forgotten his father's NIK. I heard the staff say that "he doesn't serve mothers only". The staff went to take his father who looked elderly with an unhappy face - Some time after that, I took and paid for the medicine. Staff are the same - After waiting for about 1 hour, I took the proof of vaccination and reached out my hand, the staff said, "Just a moment!", (I laughed a little). He asked if I had registered for PeduliLindung, and I said no. The staff asked me to take the report to the teller staff. Because the staff was serving other patients, I asked another teller staff. I saw her alone with a male staff member. I said Pedulilindung, the staff answered, "Huh?!", I raised my voice because at that time I - as I remember - thought the staff teller hadn't heard, I wanted to hurry up, and the answer was a bit harsh suddenly from the staff. The staff replied in a louder voice, "Yes, Pedulilindung what?!", I answered Pedulilindung registration (I was wrong because I wasn't more specific in telling you, but at that time I thought the staff had served many patients who asked for registration so they already understood. Still, in my opinion, I was a little wrong because I wasn't specific). The male staff just stared at me. The staff understood and asked for my KTP and report. I gave it and waited for it to come back. After a while, the staff gave me back my ID card and vaccination report. I didn't really hear what the staff said - maybe I was thinking at the time - but the staff called back and asked me to return to the staff the vaccination report. The staff did not mention number 4 - the location of the vaccination report collection staff -, only told/showed it - I provided the report and received proof of vaccination. The staff informed me that the second vaccination was on the 16th - I tried to log in to the Pedulilindung application but I couldn't. Maybe this is the fault of the teller staff or programmer, because I heard that this problem occurs quite often. I signed up, opened the QR code, registered my vaccination, and went home Verdict: 1/5 Management should be more active and careful in selecting and hiring staff. With many workers without work during this pandemic, management can replace problematic staff, if possible Edit: The second teller staff also laughed. Between laughing anxiously or mockingly. Based on my logical deduction, it is the latter

Talk To the Registration Counter have to be careful, they can add wrong phrase or words from our explanation that she will translate wrong to the other nurse, and make us look bad. The point is that ladies who sat on the Register counter who answer phone, receive registration and talk to the patients, have to learn much more about hospitality, especially she is the first face any future patients who enter the clinic.

Nurses are friendly

Visit ..just give a note to the visitor. Huge terrafic allday. Parking on the street. Avaiabe private parking for 4 cars.

they offered me to book the doctor appoitment a day before and I did. Turns out I still need to wait almost 2 hours

Please correct the service hours. I came here on Sunday at half past 9 pm and it was already dark. The security guard said it was closed. Even though on Google until 10 o'clock

Friendly staff

the Service is Very Good

(Translated by Google) The service is fast but unsatisfactory, the doctor who handles it is not friendly and unclear in explaining and educating patient complaints. (Original) Pelayanannya cepat tapi kurang memuaskan, dokter yg menangani kurang ramah dan kurang jelas dalam menjelaskan dan mengedukasi keluhan pasien.

Selamat siang, mohon maaf sekali baru respon atas feedbacknya. Terimakasih atas review yang diberikan kepada kami. Senang bisa memberikan pelayanan terbaik karena kami mengutamakan kenyamanan kepada semua sehingga bisa menjadi sebuah harapan untuk semuanya serta tetap mengukuti prosedur yang baik dan benar. Segala review yang ada sangat berarti untuk pelayanan yang lebih baik lagi. Sehat selalu 🙏

Disini saya beri bintang 5, karena saya langganan sejak klinik ini baru berdiri, pelayananya bagus, dokter ramah, bersih, rapi, terang, sukses terus 👍

the staff is not good, give the best service not complain

Service is not good. I want the vaccine, they say only the staff. Even though information from the Denpasar health service is that this clinic can accept those who want the vaccine