1/5 Amanda C. 2 years ago on Google
Really
Disappointing.
Sadly
it
did
not
live
up
to
our
expectations.
I
was
treating
my
mum
after
some
operations
and
with
me
coming
home
from
Dubai
to
take
her
for
a
spa
day,
I
was
really
hoping
it
would
be
something
special.
Sadly
it
wasn't.
First
of
all,
the
ladies
on
reception
as
we
walked
in
were
gossiping
and
clearly
not
interested
on
who
was
coming
in.
I
gave
our
names
and
mentioned
that
my
mum
had
a
broken
wrist
and
I
wasn't
sure
what
she
could
enjoy
as
a
result.
The
lady
just
said
"oh".
She
passed
us
our
forms
and
said
she
would
show
us
where
to
go,
but
instead
pointed
us
in
the
general
direction,
saying
the
changing
rooms
are
up
there,
spa
is
down
there,
treatment
rooms
are
there,
etc.
We
were
left
suitably
confused
as
to
where
to
go
to
get
changed.
We
asked
someone
walking
past
to
confirm
and
were
directed
to
the
gym
changing
rooms.
I
tackled
the
lockers
for
a
while
without
success
and
then
I
went
out
to
try
and
get
help.
A
kind
lady
from
the
spa
came
to
help
us
and
also
struggled
to
sort
the
combination
locks
on
the
lockers.
After
10
mins
she
then
realised
we
were
there
for
the
spa
day
and
that
we
were
in
fact
in
the
wrong
changing
rooms.
She
helped
carry
our
bags
and
took
us
to
the
correct
changing
rooms.
These
were
so
much
nicer,
with
a
card
for
a
lock
on
the
locker,
which
was
much
easier
to
use
particularly
for
mum
who
had
just
had
an
operation
on
her
eyes.
She
also
offered
mum
a
complimentary
coffee
to
try
and
appease
us.
I
went
in
the
gym
which
is
well
equipped
and
then
I
joined
mum
for
a
coffee
after.
You
get
a
complimentary
fruit
board,
but
have
to
pay
for
all
tea
and
coffee.
I
feel
that
for
139,
to
include
one
cup
of
tea
or
coffee
wouldn't
go
amiss.
The
spa
itself
with
the
pool
and
jacuzzi
is
actually
really
nice.
The
facial
was
also
very
good
with
the
ladies
very
experienced
and
helpful.
Lunch
was
very
average
and
very
small.
I
chose
the
soup
for
starter,
which
was
tasty
and
the
waitress
brought
over
2
of
the
tiniest
pieces
of
bread
(fit
for
an
elf
as
it
is
Christmas
after
all
I
guess)
and
the
duck
for
a
main.
The
duck
came
with
a
blob
of
squash
and
a
couple
of
vegetables.
Having
seen
the
people
sat
next
to
us
receive
theirs,
they
recommended
us
ordering
some
sides
as
it
was
minimal,
so
we
ordered
garlic
potato
as
a
side
at
an
additional
cost.
This
was
a
very
small
portion
of
3
purple
potatoes,
which
looked
like
they
had
literally
been
picked
out
of
the
ground
and
dumped
on
the
plate.
Overall,
lunch
was
also
disappointing.
We
spent
the
rest
of
our
time
chilling
by
the
pool,
which
was
nice
and
we
did
manage
to
make
the
most
of
our
day,
as
we
were
thrilled
to
be
with
each
other
after
Covid
had
kept
us
apart
for
so
long,
but
I
really
wouldn't
recommend
this
place
to
anyone.
The
reception
staff
were
very
interested
in
looking
pretty
and
taking
selfies
as
opposed
to
ensuring
the
(over)paying
customer
had
a
wonderfully
relaxing
experience.
Such
a
shame
we
won't
be
going
back,
as
Mottram
always
used
to
be
our
go
to
spa.
Don't
go
here
for
a
treat
day,
unless
you
like
being
ignored.
It's
a
waste
of
money.
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