I purchased a pool 1 year and 108 days ago. I still have no pool and have been refused a refund. Same person owns Decatur Pool and Spa i believe. I would take your money elsewhere if you are shopping.

Purchased a spa in July 2021, it arrived in Aug 2021.  To make a very bad & long story short.... The spa arrived with heavy, significant damage from a fork truck.  Immediately contacted the owner after the electrician discovered the damage.  He passed me off to Brian,  his distributor in St. Louis.  One week passes and I finally get a call back.  He tells me the damage is nothing, the spa is structurally sound.  Asked if I could see the damage with the side panel on, tell him no - so he says so then what's the problem?  Ended up reaching out to Hatana Corporation, very minimal communication with the sales rep for nearly 2 months.  Then he starts rejecting my calls and not responding to emails.  I go back to the Owner of Jan Master and he said he assumed this was taken care of.  Bad business practice to take over $8,000 in payment, knowing there is a huge issue and never following up with anyone.  Early Oct I am told there will be a replacement spa arriving for me in November.  November, no spa, December, no spa.  I've been inconvenienced for no fault of mine for over 6 months and NO ONE wanted to take responsibility and make this right.  FINALLY my new spa arrived a few days ago.  Now the owner REFUSES to accommodate my schedule and make a Saturday delivery to remove the junk spa and set up my new one.  If you are in the market for a spa/pool do yourself a favor and go elsewhere to spend your money.  This guy thinks because he is the only business in town he can treat people this way and get by with it.   UNPROFESSIONAL,  at this point he should be bending over backwards to make this right.  This entire process has been a nightmare.  However,  I will say the 2 young adults that work there are a true pleasure and have treated me with nothing but professionalism and respect any time I have been there or called.

Unhappy with the new staff, ordered & paid for a pool 6 weeks ago. After 3 weeks went to check on status & was told it hadn't been ordered. 😡 Then the following week was told should be here next week, the next week was told the style we ordered was back ordered due to steel shortage!! Had left several messages,never got a return call. Sorry I choose this place to order. Have done business with them the last 25 yrs. Will rethink were we buy supplies.

Very friendly and helpful. Our pump broke a week before we were going to close our pool and Matt offered to come out to my house and helped me set up a different one with a new hose and everything!

Very good place, nice and helpful even in the most stressful of times would highly recommend.

Sales person was very professional and curtias was very helpful on what I needed. Thank you.

These guys are a lot of help. I went in a month ago not knowing much about pools. I still don't know much :) but they will answer all questions and point you in the right direction!

Friendly staff and always willing to give you ideas and suggestions if you ask. Little pricey but not enough to lower my rating.