I'm not sure why this place has such bad ratings. As for the people complaining about them not answering the phone, you must understand that almost every store/restaurant you walk into nowadays is extremely understaffed (post COVID) and they can't afford to sacrifice the people that go in store to answer the phones for questions that can be found on the website's FAQ. Just drive there. Or submit an application to work there as they are CLEARLY looking for more staff (sign is posted on door). It's like y'all never had a customer service job before. Everytime I've been here since moving to the area in 2018 the staff has been nothing but caring and attentive. I've printed and shipped things here multiple times and the rates are always as prescribed on the website. Politeness to workers pays back :)

This used to be my go-to store, however last time one of the guys who work there was extremely rude and sarcastic. There is no need to be rude, if you don’t like working with customers, do yourself a favor and go find another job.

The girl that works there triana, is always kind and polite to me and all the customers that have been around me. I’ve gone there on many ovations and she’s always the only one working very busy with countless customers while the other workers are in the back Always good and professional customer Service

Had such a pleasant experience with Troy who helped us print some artwork images, he was so helpful troubleshooting the coloring of the photos and kind. Best FedEx experience I’ve ever had

Very nice and helpful employees. Fair shipping prices and supplies. Very clean establishment, great hours.

Shipping and handling made easy! Thanks to the staff and management for being so accommodating.

Sketchy. Go to a different one. Their website says one price. I get there and they ask for triple. These people are doing something wrong. Shipping a small one pound box as slow as possible to NJ from FL should not cost over $30.

Why do they post a phone number if they wont answer the phone? I left my driver's license there and tried 5 times to call...NO ANSWER...middle of the day. Even a 2 second hold please would have been a good practice. So I had to drive an hour back to them and ask in person. I will be alerting the store manager that staff job description should include answering the darn telephone!

Very friendly staff and new equipment. I always come here to print my stuff as it is cheaper than buying printing supplies. They’ll also had everything I needed so I could ship products to my clients.. very easy and convenient.

Apparently Internet was not working, which rendered the entire business inoperable. You guys can take this as free consulting advice, you can pay like $29.99 per month for a portable hotspot/Wi-Fi device from any phone provider. This would have prevented, this situation where you cannot operate your business for unknown period of time due to lack of Internet. I think probably 10 to 20 year’s worth of the hotspot monthly fee would have been covered just from the business loss of this one day without Internet. So I hope you appreciate the free advice.

Troy and Guilio were great! Very helpful and both have great personalities. Definitely come here for your shipping needs.

The store manager was super rude and not helpful. Was trying to print something and he would not open the file and said there was nothing he could do. Every location I go to there's problems. They usually don't know what they're doing when it comes to printing. Never coming back here.

I didn't want to go there because they had no good reviews, but on Saturday morning I had just a few options. Once there, I was surprised by the excellent service provided by Kam. She was so nice and helpful when assisting me to print a document that she didn't even want to charge me!!!. Wow... Thank you very much, Kam. I am giving them 5 stars and of course will go there again.

I don't recall the last time I had to wait for more than 3 minutes