Let me start this off by saying Tahseen Silva is great! She is the nurse practitioner there. She is wonderful and very attentive. Unfortunately, the front desk staff are rude and unprofessional. Multiple problems while making appointments. They always have a nasty attitude and act like they don’t want to be there. I even called the office manager to speak with her about it but never received a call back. It’s unfortunate that a great nurse practitioner has such a horrible front desk staff and more than likely steers people away from wanting to come back.

If I could give zero stars, I would. This office is the absolute biggest scam I have ever experienced and I’ll tell you why. Some doctors are great and want to help patients, others just are about the money. I do not like writing negative reviews but I almost feel I need to warn others of the covertly shady practices in this office. I’ve waited for months before writing this to attempt every avenue to rectify and understand what was going on. I decided to go to this office because it was closer to my house than my previous primary care. After waiting months for an appointment, I finally go for my yearly wellness. I see the medical assistant who took my BP and ARNP who listened to my heart and recommend intermittent fasting to me after I asked her if my weight was an issue (I probably should to lose 10-20 lbs). I then sat and waited for bloodwork and while I was waiting the main physician introduced himself. I will say the woman who did my blood work did an amazing job and was very professional and kind. So some time after my appointment I get a bill. It says I owe my $20 copay (which they didn’t ask for in office). $20 is not a big deal so I almost go to pay it when I start thinking something isn’t right. I cannot recall in any recent years where I paid for a wellness visit. Thinking it must be a mistake, I call the billing department. No answer. Over a month or two I try to get in contact. No answer. I look at my claim online and see they charge for a wellness exam & doctors visit and they charged the insurance almost $450. Weird because I went once to the office just for a wellness visit. Continue to try to get in contact, nothing. Finally see a message from PB Wellness saying they’re contacting me back, no other info. I call back, nothing. I call insurance company, they reach out, and get no response. I am continuing to get emails and texts I owe them money, but can’t seem to talk to them. I’ve gone to Cleveland Clinic in the past and looked at their claims, $330 charged to insured for wellness and I never owed anything, and in those appointments I’ve talked in depth about medical issues and gotten blood work. So you’re telling me for a simplified version of a visit they got over $100 more? Even if they are in their right to charge this way, they are billing in a way not typical of any doctor I’ve heard of, seemingly to try and make as much money as possible (even more than a huge profitable office like Cleveland Clinic) and looks like hoping patients don’t bother thinking too much about their portion charged to them. Their lack of care by their providers is evident and their desire to make as much money as possible is even more clear. Their communication is non existent and never in my life would I recommend anyone go here if they want quality medical care or fair payment. For me it is not about the copay. It’s about the lack of quality and making the maximum profit possible that they can off of me. If you stuck out this long to read all of this, I appreciate it and just hope I saved you a headache & some money. If PB Wellness would like to give me a call and finally give me an explanation as to the charges I’d greatly appreciate it.

I have been an I have been a patient to this practice for over 10 years. I have dealt with most of the doctors and I have been extremely happy for many years. Unfortunately I had the terrible experience of having to deal with one of their employees, Shay, this morning. I was less than greeted with a conversation that lasted about 30 seconds with Shay this morning. She was talking over me, although she told me I was rude and speaking over her. She put me on hold without saying anything. I am a patient and a human being. I am calling for sensitive matters regarding my prescription refills that have not been taken care of. I did not raise my voice nor say anything out of line to Shay. In no way was I aggressive, and I would be concerned for her position there as somebody to answer the phone. That person is dealing with elderly, people that are sick, and people that need sensitivity. I can only imagine how she treats people that are actually rude. She has a short fuse and should not be taking care of patients. I am displeased with her behavior, and as a patient there for a very long time the conversation I had with her makes me think about my continue care at this office.

My experience with Palm Beach Wellness in the past was very pleasant, quick, attentive staff, and courtesy whenever I go in person or Telehealth appointment. The Palm Beach Wellness STAFF is Awesome. Thank you for your Service on health my healthcare. 😊😊😊

The office was excellent & very patient was having a difficult time with a provider trying to order CPAP equipment but it was their procedure to want certain information & from Dr. Dudley & every professional in the office got it handled for me to move on to the next step. Excellent service 👏

My previous physician whom I went to for 15 years, retired a few years back. My dermatologist recommended Dr. Dudley. Dr. Dudley, John Nangle PA and the other members of their staff are excellent! They are very responsive, appointments are always on time, etc. My previous physician was outdated and I had take an entire morning or afternoon off from work to go. If I had the opportunity, I would have switched to Palm Beach Wellness long before.

So I’m running low on my high blood pressure pills. The pharmacy can’t get refill. Call their office, they tell me I’ve been discharged. Now I’m in a lurch, looking for a new primary care Doctor before my meds run out. Very unprofessional, no warning. And my plate is already full. Anyway happy I don’t have to deal with their cold staff. The girl shoved a metal wire up my nose, when getting a Covid test. Just shoved it up my nose then turned & walked off. If I could give zero stars I would. Dr. Dudley thinks he’s God almighty.

Found Palm Beach wellness by doing some research on primary care physicians in my area, and I’m so glad I did! I saw John the PA for my annual physical and he was great! Dr. Dudley popped in to introduce himself as well which I really appreciate as a patient. All the staff was very friendly. They even have their own lab on site so you can do your annual bloodwork when you’re done with your appointment. Super easy and results came back the next day! Made me feel super comfortable and answered all my questions, thank you!