How is the medical care so good here, but the facility so shamefully filthy? I had a family member there that had to have two stays there in September and October. Their room was NEVER cleaned, and in october there were sticky floors the entire week. I asked one of the cleaning ladies about it, and she RUDELY told me she was “too busy to clean your room” as she just grabbed the trash and left. I watched her as she walked down the hall, where she stopped to chat to another staff member for 10 MINUTES. More like too lazy. I saw bags of trash sitting in a hallway. sticky floors. Filthy baseboards. Even the lobby looked like it was rarely cleaned. It’s like they do the bare minimum of cleaning. I agree with the description of “gas station.” Nurses are excellent, doctors are excellent, the cleaning ladies are NOT. Sadly, this is the closest hospital my family member can go to with her insurance, I just hope she never goes there again. Until they care about the quality of the CLEANLINESS, I won’t care about the quality of care, and that’s the only reason they get an extra star.

I had to check in for a month into the labor and delivery ward due to a pregnancy complications. The team of doctors and nurses are phenomenal and do everything they can to make you feel at home. Not only that, the experience of the staff is not only noticeable but it's beyond anything I've ever dealt with at any other hospital. Everyone works as a team to give you the best care and they are masters at communication, so you know that whoever you have as a doctor or nurse will be well informed of what you're going through and been through. After my surgery, which went seamlessly, I went through a medical emergency (because of prior health and illnesses, not anything the team caused at all, I was a high risk pregnant woman which is why I was there to begin with and the emergency was expected) to which the team of doctors and nurses responded to and reacted to quickly and I was feeling better before you knew it. I was transferred to the mom and baby ward after, where I received the same level of service, care and love. If I were ever to have another baby, I would come back to this hospital over and over again. I wouldn't consider anywhere else. This was my first child, and for a first child it was difficult because of my health but the staff from every department, starting with the labor and delivery, to mom and baby, to the food service, the nurse navigators, the lactation department, physical therapy, the lab techs.... And anyone else I met were all unbelievably phenomenal.

My experience in the ICU does not warrant 5 stars. But my week on the spine unit warrants way more than 5 stars. Everyone, and I mean everyone, was warm, caring, and professional. I even got a visit from the head of the kitchen to encourage me to eat and to see what they could do to make it more likely that I did eat. I need to be clear that my lack of appetite had nothing to do with the quality of the meals. I was actually surprised by how good everything I ate was. But back to the nurses and therapy professionals. They were all wonderful.

I hated staying overnight at the hospital. I wanted to go home so badly, to my cats, heating blankets, comfy bed and doting husband. But what made the stay tolerable was the incredible staff that were on call at all times, who treated me with dignity and compassion, who were truly kind and a tribute to their profession. I had three separate nurses on duty during my stay. Every one of them were angels. One of them even liked true crime as much as I do since she noticed what I had playing on the telly. My surgeon, his assistant and my anesthesiologist were all very knowledgable and answered all my questions with positive attitudes and smiles on their faces making me feel warm and safe. The radiologist department and CTE specialist were also very kind and cheerful. Down to the two who brought broth for me and the sweetheart who wheeled me to and from radiology, everyone was fantastic! I hope I was as much a delight as a patient as they were as my saviors. I strive to make other people’s days better when I can as I am and have been in customer service for many many years. In spite of the fact I was in a great deal of pain, the empathy alone from that staff as they worked very hard to ease my discomfort meant so much to me.

I had neck surgery on 4/8/22 and the cleanliness of the entire hospital was excellent! Let’s talk about the staff!! From time i checked in to the time I left everyone was awesome!! My favorite person was my night nurse Cheyenne as she was so much fun and just seem to care about our needs! The FOOD IS AMAZING!!! Try the quesadilla you won’t be disappointed!! Thanks for the next level care i received as I think that’s why I healed up at a faster rate!! Michael

Dr Korson and his team did an excellent job. He is so kind and understanding and Marissa my nurse was so sweet and kind I would give both a 100 stars. I forgot Marissa was so sweet and patient with me. I was so dehydrated and she was able to start an IV she is amazing. The staff was excellent .I love this hospital and my Doctor so much more than my previous one. They actually care and treat you kind unlike the worst Hospital in Denver. Thank you so much for your kindness and caring I feel safe in your hands. Also thank you Dr Nathaniel Strock my Anesthesiologist he spent so much time explaining everything to me. I felt completely safe in the staff hands best hospital visit ever.100 stars 🌟

Not all that great. I never felt like I was a part of my own care or plan at any time. Staff was great! Top notch even. My doctor spent about 10 mins a day with me and was always to busy. Guess he had more important patients than me. I was also not notified I was taken off my regularly prescribed seizure med that I was taken via iv. I had no way of knowing I wasn't taking it. Which ultimately led to me having a seizure after I was stable and well into my 10 day visit. Never even got an apology. That was my visit.

My last visit was delivering my baby and couldn't have had a better visit. Had the best nurses during mine and my babies stay, Dr. Daebela is my doctor and I would never want another one. Their delivery floor was amazing and was so accommodating to my family. The mom and baby floor was absolutely amazing as well, they helped so much and gave me and my husband great tips into parenthood as it is our first child. Absolutely love this place, it's been my hospital since i was 13 years old. If I could give it a 10 star rating I would!! And I'd absolutely recommend to ANYONE for any of their needs.

Very hard to navigate where you are going, otherwise staff was great. My anesthesiologist was amazing and made me feel comfortable. Nurses were professional and dropped in frequently and made sure I had all the information I needed and answered all my questions. Surgeon was polite and professional as well and gave piece of mind about the procedure.

Can't say enough good things about the emergency room staff and doctors. Care was prompt and thorough. Doctors and staff were checking in every 20-30 minutes while we waited for test results. It's ideal being in the ER but this team makes it easy on you.

The most positive experience I’ve ever had in a hospital. I have, unfortunately, a number of experiences staying in the hospital. I have always felt that the hospital is the worse place to recover, the worst place to be when you are sick, because you can’t get rest, which is what you desperately need. Lights, machines, beeps, people talking all hours, nurses coming in multiple times, one right after the other, roommates who watch TV all night with the sound blasting. That was not my experience at Presbyterian St Luke’s. The nursing staff was exceptional, taking great care to disturb as little as possible, they responded to call bell immediately, worked great as teams. There was no change in quality of care from the day shift to the night shift. There was no rushing to wake up in the morning to get meals, in fact the nurses, once shift changed, would turn down the curtains and lights so I could get more rest. And private rooms so each patient is attended to as needed without disturbing others. The Hospitalist I saw were well versed on me and my case and took the time to make sure I was comfortable and healing as I should. I was not on a restrictive diet and I can say the food available to order was extensive and was delicious. The Surgical unit was equally as positive. While everyone who needed to have contact with me was able to, I did not feel like I was being “set upon” by everyone. The pre-op team was attentive and professional ensuring any anxieties were addressed and that I was comfortable. My anesthesiologist listened to my previous experiences and my concerns and talked with me about the various options available with me being part of the decision making process. Each part of my team introduced themselves and explained their part of the procedure, all while being professional and efficient I would highly recommend Presbyterian St Luke’s to anyone who finds themselves in need of hospital care.

The nurses were great but when sent by ambulance to the psych hospital they didn't send my clothes or wallet with me. When discharged from the psych ward was sent back to the ER to retrieve my things was left without transportation. Had no money. I will try to avoid this hospital at all costs if I need a hospital again. Had to unhook my own heart monitor several times just to use to bathroom. My plastic urinal was too full so I had to use a Gatorade bottle which they placed on my food tray thinking it was something for me to drink. Pathetic,

Overall care was excellent. There was a glitch with the initial PT/OT visit and there was a "floater" taking vitals in the wee hours that should've been more thorough and followed up with the nurse. Otherwise, superb nursing staff, on floor doctors and medical assistants. Overall, a great experience.

I was very pleased as usual with my care at Presbyterian. I had one incident with my ECHO on 2.28.23. The tech who did my exam left me bleeding under my breast and bruised on my arm. I know that my body 'habitus' is difficult but I don't see a need to be so rough. Otherwise, my care was absolutely amazing as always. Thank you to the PA who did my bone marrow biopsy. Those are scary for patients, and you and your team made me feel comfortable and at ease. Thank you so much. Shaun Meyer RN

I couldn’t be happier with my experience delivering my daughter at P/SL. This is the best hospital I’ve ever received care at. Well before the visit to L&D, the childbirth education resources were phenomenal and all the care providers and educators care deeply about the best outcome for mom and baby. It was the same experience in the delivery and postpartum rooms. All of the L&D/postpartum/baby nurses and physicians were amazing, took good care of us and also respected our wishes and needs. We needed some imaging done for our daughter and all of the right people from the right specializations talked to each other and made swift decisions and we didn’t have to do any work in facilitating that (which has not been my experience at other hospitals). We are really pleased with our overall experience and glad to have such a great hospital in town.

I went I because I had stabbing chest pains and passed out. They could not find out what was wrong with me because I had 2 rum and cokes on a Friday night. I left and was escorted out because I wouldn't keep quiet on how incompetent their medical staff is. Just because someone has alcohol in their system and admits to having some drinks on a Friday night does not mean there isn't something serious health wise when they have a stabbing chest pain and pass out because of it. I still do not know what is going on but with the next chest pain I will hopefully not die. They tested me for COVID and put in IV in my arm then refused to remove it even though there was no use for it. I actually had to tell them I was going to pull it out unless they took it out. . The place is a uncoordinated disaster and best to be avoided. I still have no idea why I had chest pains and passed out.

Had to get my appendix removed at this hospital last week. The experience was wonderful. Everyone from front desk staff, nurses, and doctors were all courteous and made the whole process go by like nothing happened. I was in and out in half a day. I really hope I don’t have to get surgery again, but I trust these people with my life if I ever did need anything.

Went to Presbyterian for an emergency stomach virus for my 4 month-old. These are the reasons I'm giving them a 1 star: - The doctor / nurse teams seemed like they didn't talk together. My wife and I had to provide the same information multiple different times to different people - Half of the nurses we had seemed to be "training" or new to their career. It didn't fill us with confidence when we had to tell the nurses how some of the machinery worked within our room - After care, we received 16 different bills for care. It's been 5 months since we received care from Presbyterian, and we're still receiving bills; I'm not sure if this is a Presbyterian thing or insurance, though we've never had an billing experience like this from any other hospital stay.

I just wanted to say thank you to all the staff members! My grandson was born on January 8th and he was super early, every single staff member on labor and delivery was amazing and was very professional. The social worker worked very hard to get my son and daughter in law set up with a place to stay and gave them all kinds of support for the duration of there stay. Thank you so much for all you have done. They have to stay a month longer and all their encouragement and positivity means so much to us! So thank you so much 😊

I was admitted on November 16 for a c4 neck fusion. The staff, nurses and administration were so kind, caring, friendly and respectful. The facilities were clean. I could not think of a better place to go to for care.

I had a quarter size abscess and I went in on Labor Day, everyone there were extremely nice even on a holiday. I’d personally like to thank the physician: Cynthia Kelmenson MD & practitioner: Justin A Mello PA and nurse: ES (didn’t get their name) as they were very kind, lanced my abscess & got me in an out within an hour tops. I will definitely be coming back to this ER! 5 star! ⭐️

My son went to the ER at Presbyterian St. Luke's Medical Center and was treated with GREAT care. The staff was very alert and truly seeking to understand the situation. The facilities were clean and the wait time was minimal. Would recommend to anyone who needs their services!

Don't ever go here. You will sit in the emergency room for hours waiting for a room. 26 hours before going to "my floor". The staff are all working extremely hard but very short on employees! I spoke with a friend and they said they can't keep employees due to low pay and poor working conditions. Once in by real room I was told they have a full floor closed! The employee said the CNO John Goerke and CFO Chris Dunbar are directly responsible. I bet they haven't taken any pay cuts to help with staffing.

Only reason I left one star is cuz they did t offer zero. Rude staff doesn’t let the dad do anything to help their partner. Got told I had to sleep in a corner of a room and not by my wife while she was literally just laying in bed waiting to be induced. This place is a joke I wish we could have just stayed I. Casper to deliver our child

I had a kidney stone for the first time ever and was in a lot of pain when I arrived. I checked in the ER and was talking to a nurse in 15 minutes and in a room 30 minutes total. I was impressed how Denver being a large city; that I got the attention and passion from medical professionals that actually treated me like a human.

They desperately need to hire a janitor. Gas station restrooms are cleaner and smell better than the one they have for families of people in the ICU. It’s horrifying. Avoid this hospital at all costs--problems are far greater than just lack of cleanliness.

PSL Emergency was nothing but first class. Doctors nurses and Techs were doing everything to find out what was my problem. They admitted me on the side of precaution. Moved to room 1005 the great care was extended. My thanks to all that had a hand in my excellent care!

This place could not be better and run by more competent staff. You literally saved my life, and I will forever be in your debt. Thank you for your caring and trustworthy services. Again, thank you for saving my life. Without your talented team, my family should be planning a funeral. Chris H. Nashville TN summer 2023

Checking in ER at 9:00 a.m. Testing was done almost immediately, however after 2 hours not one person ever entered our room. After requesting to speak to the nurse requesting some sort of update we were told Dr would be in soon. After another 30 minutes wait still no one. Went back to nurse station requesting discharge. The nurse was rude, abrupt and unapologetic. Never saw the Dr. Website reads 3 minute wait time in ER, sure to check in. Wait time in room is a whole different story.

Outstanding facility staffed by highly competent, well trained team of professionals who were immediately responsive to my needs during my five day stay for robot assisted colon surgery. The food was very good and delivered on time as requested. (Tip: Preorder each meal ahead of time..dinner at lunch time, breakfast at dinner time etc.) The nursing staff communicated with my family throughout the surgery and recovery and with me daily throughout my stay. Pain management was outstanding, I literally didn't have any. I would highly recommend PSL.

We had the best experience at the hospital. Dr. Lerman who performed the surgery went above and beyond to spend time and explain. The PT and OT the next day noticed weakness in the right side, immediately contacted the stroke team and transferred me to Swedish for them to perform the procedure to break up the clot. The nurses and support staff at PSL were all great and very helpful. Can't give them enough praise and credit for identifying a bad situation and acting on it

Treatment was very good. However, the treatment was delayed almost two hours. Unbeknownst to me, I was to have additional blood work done before I could receive my prescribed injection to address bone density. Blood work was ordered for me. However, I was never informed of this. Hence, I did not make arrangements to have it done before the day of treatment. So, when I arrived, the blood work needed to be completed. Hence, my visit wound up taking two hours. I am glad that the circumstances were eventually remedied. This type of delay can be eliminated, in my estimation, if there is a two way portal for information and questions. Currently, the portal only allows for patients to submit information and questions. Then, a patient needs to wait for a response from the medical team.

Delivering my first child at PSL was above and beyond what I expected. All of the L&D nurses were so incredible and made the entire experience so memorable. In the mom and baby unit, the nurses were so informative and helpful with teaching me and my husband all about newborns. Overall it was an amazing experience!

The facility is clean, the staff is friendly & really seem to both enjoy what they do & it's obvious they care. Best hospital stay I've ever experienced! No one likes going to the hospital & no one likes staying overnight either... But, I have a lot of gratitude & appreciation for the work these folks do & the attitude with which they do it! Five stars doesn't feel like enough.

I have nothing but good ratings for Presbyterian hospital from the receptionist, doctors, and the nurses. They are caring and respond immediately when I’ve needed them. My experience with my visual body and doctor was bro good. Answered all my questions and Kept me up with my test results. Overall very pleased to have them on my side.

Michelle was the woman at the check in stage. She was a blast. She alone is an amazing asset to have on the team. The medical staff was all very nice. Cat and Nadia in the operation room were very calming to talk to before I went under. Steve, Justin, and Barolot were all very gentle and kind when explaining things to me. There were no improvements they could have made. Bailey has been a huge help. Both in and out of the hospital.

Was a very good experience for me! I was taken right up to labor and delivery for my scheduled surgery. The staff up there were great they all were amazing! They were attentive and just great care all around. I felt at ease about my emergency surgery because they gave me all the information plus some in a way I could easily understand. All the nurses, doctors, and the patient advocate I had were 5 stars! Wound recommend anyone to have their baby there as well even though I didn't technically deliver per there but I'm hoping I can deliver there because I know the care would be top notch!

This hospital was an amazing place to have a baby! I made four trips to Labor and Delivery before finally welcoming my little one and each time the hospital nurses were kind, empathetic, and reassuring. When I finally gave birth, these traits only exemplified in both units. I have truly never been around more kinder people. I wish I could remember all their names, but each staff member was wonderful and so helpful throughout my entire stay. The post partum unit is a wonderful place to stay, and the lounge to get snacks in is so wonderful! After delivery, around 1am I was starving and my nurse tracked down an einsteins bagel sandwich for me, since the cafeteria was closed. I hope I can have my future baby here!

I had a great experience with the nurse that tended to me last night even though they couldn't figure out what was wrong with me. My 1st visit almost 2 years ago was a totally different experience. Rude staff was told "That's just perfect"! in the most sarcastic tone possible when the stickers connected to the machine monitoring my vitals came loose when trying to get comfortable in hospital bed

This was a very good hospital stay from the check-in, pre-op, post-op and to the floor. The anesthesiologist, doctors, physician’s assistants and nurse practitioners were great. The nurses in each of these areas were also very helpful. The food was the best hospital food I have ever eaten. The discharge planner worked with me to facilitate transfer to a Rehabilitation Hospital. 5 stars all around.

Avoid this hospital at all costs. I went to the ER and was there less than two hours. I told the physician assistant (I never saw an actual doctor) exactly what I thought the problem was - so it was not a complex case by any means. She did the requisite tests and confirmed my suspicion. You can imagine my shock, then, when I received a bill for $20K. Even with insurance, I am still on the hook for a substantial amount so now I must spend hours fighting these unethical, astronomical charges for things like a metabolic blood panel for $1700. To give you some context, that same blood test costs $25 at any LabCorp location. I realize there is a cost for emergency services but this is an example of price gouging, pure and simple, and it doesn't reflect well on this hospital's inner workings. Regardless of your ability to pay, please find emergency care somewhere else.

I was in the hospital for a while and I didn't worry about anything. I have to say the nurses on the 11th floor put my mind at ease. I also had a superior team of doctors that made sure I knew exactly what was going on and let me be apart of my recovery